Well, I was hoping I wouldn't have to come back here again - although you are all VERY fine people - but here I am again. This time is to seek your assistance in what appears on the surface to be a possible ransomware infection, or possibly (Hopefully!) just appears to be and isn't.
I was working and suddenly got a frantic phone call and text from my wife which contained a photo that showed our Chrome Browser with a popup on top of a Microsoft website - that I know my wife was NOT on at the time, she was on the Kohl's website, so this is a redirect from there. In any case, the image has a phone number 877-760-4657 and states, "Your computer has been blocked...blah blah blah"
If I could figure out how to post an image here it would be far easier...and informative.
In any case, I'm not able to get home yet so I directed her to unplug the network cable from the computer - and leave everything alone for now and to NOT touch it at all, and leave it powered on so I can check it when I get home. She told me that it is frozen now...so I'm very concerned that this is a case of ransomware encrypting my files.
My question is:
1) What should I do first?
2) How do I check if this is a ransomware infection or not?
3) How do I know if it's encrypted my files?
4) What can I do?
5) How do I upload images and files to this thread?
Thanks in advance. I live on the East Coast and expect to be home tonight by 6-7pm EST. I will monitor this website until I get a chance to look at this, so any help will be GREATLY appreciated.