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Connected but no internet access?


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#1 cheerishgirl

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Posted 14 December 2016 - 11:57 PM

Hello, 

I shd start this discussion by saying that I am a noob - easy understandable words are appreciated! 

I just recently upgraded my internet and the tech person then changed the modem for a more stable connection (?) Phones and ipad connect and work perfectly normal, but all the laptops in my home can barely use the internet. The internet works fine whenever the ethernet cable is connected inside, and strangely enough the computer is able to connect to another wifi or mobile hotspot. Weirdly tho, a friend of mine brought his computer in and he was able to connect thru the internet. 

Tried everything I could browse, IPV4 and IPV6 are all set to automatic, updated the wifi driver, but nothing worked. 

WIndows 7, ASUS A46C 

Microsoft Windows [Version 6.1.7601] 
Copyright © 2009 Microsoft Corporation. All rights reserved. 

C:\Users\Admin>ipconfig 

Windows IP Configuration 

Wireless LAN adapter Wireless Network Connection: 

Connection-specific DNS Suffix . : 
Link-local IPv6 Address . . . . . : fe80::c456:8bfd:1e54:f5e3%12 
IPv4 Address. . . . . . . . . . . : 192.168.0.15 
Subnet Mask . . . . . . . . . . . : 255.255.255.0 
Default Gateway . . . . . . . . . : 192.168.0.1 

Ethernet adapter Hamachi: 

Connection-specific DNS Suffix . : 
IPv6 Address. . . . . . . . . . . : 2620:9b::192b:acf9 
Link-local IPv6 Address . . . . . : fe80::8d22:68cc:e2b9:ba5f%21 
IPv4 Address. . . . . . . . . . . : 25.43.172.249 
Subnet Mask . . . . . . . . . . . : 255.0.0.0 
Default Gateway . . . . . . . . . : 2620:9b::1900:1 
25.0.0.1 

Tunnel adapter isatap.{60F101B7-8CB2-4633-B23B-4563A16791E6}: 

Media State . . . . . . . . . . . : Media disconnected 
Connection-specific DNS Suffix . : 

Tunnel adapter Reusable ISATAP Interface {8153F11D-5225-46A0-8286-6F6119889910}:


Media State . . . . . . . . . . . : Media disconnected 
Connection-specific DNS Suffix . : 

Tunnel adapter Reusable ISATAP Interface {A24DA1A9-C944-43A5-B55F-97C7F55082C1}: 


Media State . . . . . . . . . . . : Media disconnected 
Connection-specific DNS Suffix . : 

Tunnel adapter Local Area Connection* 9: 

Media State . . . . . . . . . . . : Media disconnected 
Connection-specific DNS Suffix . : 

Tunnel adapter isatap.{60E5CCB2-D23D-4A90-8B51-47F493A039CF}: 

Media State . . . . . . . . . . . : Media disconnected 
Connection-specific DNS Suffix . : 


Any help is appreciated!



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#2 opera

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Posted 15 December 2016 - 01:59 AM

First couple of things I would try would be to go to Device Manager and find the wireless card and select uninstall and then reboot (Windows will reinstall it at boot again)

 

If no joy then I would unplug all wires from the back of modem and leave it for 10 minutes and then put them back in (it helps to make sure which plug goes where before you pull them out!!)



#3 cheerishgirl

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Posted 15 December 2016 - 09:58 AM

Hi opera,

 

thank you for your prompt response. tried both but still no luck :( the signal is excellent (full bar), but the yellow triangle sign with exclamation mark is still there.



#4 JohnC_21

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Posted 15 December 2016 - 10:55 AM

Delete your current Wifi profile and create new one.



#5 Wolverine 7

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Posted 15 December 2016 - 06:22 PM

Delete your current Wifi profile and create new one.

 

 

http://www.home-network-help.com/delete-wireless-network.html

 

Just a thought

 

Open network sharing centre and click on  manage wireless networks > right click on your network and select properties.

Make sure network adaptor connection setting box is checked for your network adaptor.






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