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Computer Freeze (no BSOD) upon playing specific games

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#1 sentinelmango


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Posted 14 December 2016 - 11:44 PM

Hi. So long story short, my computer does a hard freeze (absolutely no response, sound becomes a constant buzzing) when I play certain games, specifically Riders of Icarus and Archeage. I can play Aion / DCUO / GW2 and SWTOR just fine for hours, but when playing Riders or Archeage, my computer always hard freezes in different time intervals, but almost always under an hour. Checking Event Viewer all I see is the Event ID 41 saying a kernel power issue, which doesn't help at all. 


I did a re install of Win 10 on my computer, and I am still receiving this error. And it only ever happens playing those 2 games, so I am almost sure it's nothing OS related, and it must be hardware related. I ran a stress test on my computer and my CPU's temp rockets to 95c, which I know is an issue. I just don't believe that either of those 2 games would cause my CPU to stress so much that it would activate the fail safe bottleneck and then cause my OS to freeze. I am down to trying to see if it's a RAM / PSU / GPU issue. I am going to run MemTest tonight and see if that picks up anything. I don't think it's my gpu as it runs most other games fine, unless its dx11 causing the hangup (I believe both GW2 and SWTOR both use dx11 though). My GPU passed OCCT's stress test fine as well. 


Is there anything else it might be?

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 16 December 2016 - 05:57 AM

The EventID 41 error is Windows saying it doesn't know why it shut down.
Most likely this is because you shut down by holding the power button down.

So, you look for events prior to that.

And you look at several of the shutdowns to see if there's a pattern in the events just before the shutdown.

If you find a pattern, that's likely the cause.

If you don't find a pattern, then it's most likely hardware (so start witht these free diagnostics:  http://www.carrona.org/hwdiag.html )


Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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