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I can't identify an infection but I know it's there...


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#1 Julesverne

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Posted 14 December 2016 - 03:07 PM

My computer was getting slower and slower - sticky keys when typing in documents or online, browser freezing, etc., and I was even experiencing my cursor behaving so strangely, it seemed at times it was being operated remotely. Scans with avast (paid version) and Malwarebytes (free) caught nothing and there was no improvement, so I used mbam-chameleon and did get a "killing known malicious processes" message. I completed the scan and my computer worked fine again, but only so long as I only put it to sleep. If it hibernates or restarts, the problem returns. On returning to use mbam chameleon again, one version wouldn't open, another opened but couldn't be updated (message on the DOS screen highlighted in red), etc. It took a few tries to get it to work, and every time the "killing known malicious processes" message is there again.

 

I'm running Windows 10 64-bit.

 

I've got  a major concern now, too, about ransomware, but I'll have to start that in another topic).

 

Thanks so much for your help.



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#2 buddy215

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Posted 14 December 2016 - 06:51 PM

The last part of your post implies your personal files/ documents have a file extension added. Is that what has happened? 

 

If ransomware has not added file extensions then your best bet is to start a new topic following the instructions below.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Julesverne

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Posted 15 December 2016 - 12:04 PM

"Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum,

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own."

 

All understood. I've been trying to post the new thread all day but I keep getting a 524 server error. Can I work around that somehow, or do I have to just keep on trying. (I've been trying to post the new thread for ten hours already).

Thank you.
 



#4 buddy215

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Posted 15 December 2016 - 12:08 PM

I see several of those attempts as successful. Here is a link to just one:

Avast & Mbam don't ID infection that keeps returning upon startup - Virus, Trojan, Spyware, and Malware Removal Logs

 

You can review what was successfully posted today by looking at Your Content....Julesverne's Content - BleepingComputer.com

Note that 3 earlier items have been removed by staff...likely because of duplication.


Edited by buddy215, 15 December 2016 - 12:28 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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