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Internet Problem


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12 replies to this topic

#1 Kasai

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Posted 27 August 2006 - 07:15 PM

On the computer I had formatted and reinstalled windows, the internet doesn't work. I already set up all the configurations and stuff, and installed a network driver from hp pavil, (or so I think i properly installed it), but the internet still doesn't work ont hat computer. Is there anything else to it?

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#2 jgweed

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Posted 27 August 2006 - 07:24 PM

If you could explain more precisely what you mean by the "internet not working"?. It might help members understand the problem. Did you, for example, install the software from your ISP?
Regards,
John

Edited by jgweed, 27 August 2006 - 10:33 PM.

Whereof one cannot speak, thereof one should be silent.

#3 Kasai

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Posted 27 August 2006 - 09:17 PM

?? There isn't a software, it automatically works :thumbsup:, it's a broadband connection that's always on. I'm not sure what to elaborate on.

#4 iqchicken

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Posted 27 August 2006 - 10:19 PM

What to elaborate on:

1. "You already set up all the configurations and stuff" ==> which ones?
2. What is your setup. PC directly to cable modem? DSL? Do you have a router? If you have a router.. can you ping it?
3. Do you have a firewall?
4. Are you in a small home lan with multiple computers? Business? Laptop? Dell? What is it?
5. Built in NIC or seperate NIC?
6. What are the settings in the advanced portion of your NIC?
7. Does device manager show any conflictions?
8. What have you installed since you re-installed windows?
9. Any errors in your event viewer? (start>run>type eventvwr>press enter)
10. What runs at startup? (start>run>type msconfig>press enter>click startup tab)
11. Have you ever been connected since the reinstall?
12. many many more....

Note: When someone with nearly 10000 posts with the group name of global moderator says he/she needs more info, you can surely bet he/she hasn't yet recieved enough of it.

Regards,
Iqchicken

System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#5 Kasai

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Posted 27 August 2006 - 10:46 PM

What to elaborate on:

1. "You already set up all the configurations and stuff" ==> which ones?
2. What is your setup. PC directly to cable modem? DSL? Do you have a router? If you have a router.. can you ping it?
3. Do you have a firewall?
4. Are you in a small home lan with multiple computers? Business? Laptop? Dell? What is it?
5. Built in NIC or seperate NIC?
6. What are the settings in the advanced portion of your NIC?
7. Does device manager show any conflictions?
8. What have you installed since you re-installed windows?
9. Any errors in your event viewer? (start>run>type eventvwr>press enter)
10. What runs at startup? (start>run>type msconfig>press enter>click startup tab)
11. Have you ever been connected since the reinstall?
12. many many more....

Note: When someone with nearly 10000 posts with the group name of global moderator says he/she needs more info, you can surely bet he/she hasn't yet recieved enough of it.

Regards,
Iqchicken


Mmmm. Thanks lets see now... Uhhh

1. I went through the Network Setup Wizard.
2. I have three computers connected to a router which is connected to a modem.
3. Windows Firewall? If so, yes I do, but it's turned off.
4. Ummm.... I suppose I am, three computers connected to a router. I dont understand the rest of the question :thumbsup:.
5. Whats NIC?
6. Umm... Whats NIC?
7. Not that I know of.
8. I have only installed a network driver from the following url: http://h10025.www1.hp.com/ewfrf/wc/softwar...2999&os=228
It is titled "Summer 2003 Original Network Adapter Driver Collection".
9. No errors popup, not sure what I should do from the Event Viewer window to test though. But as far as I know, there aren't any errors.
10. Only this thing that is supposedly titled, "msmsgs"
11. I was connected the entire time, during, after, and before.
12. Umm..... :flowers:

#6 Kasai

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Posted 28 August 2006 - 09:46 AM

*Bump*

#7 ThorXP

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Posted 28 August 2006 - 10:15 AM

It may be a winsock or protocol issue, so I'm going to recommend that you reset the Winsock and Tcp/IP settings

http://support.microsoft.com/?kbid=299357

http://support.microsoft.com/default...b;en-us;811259

Do these comands from the run prompt:

The command to reset the Winsock is:

netsh winsock reset catalog

And for tcp/ip

netsh int ip reset resetlog.txt

You will need to reboot afterwards.

#8 Albert Frankenstein

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Posted 28 August 2006 - 01:35 PM

Go to:

Start > right click on My Computer > Manage > Device Manager

Do you see any yellow or red question marks or exclamation points?

Also, do you see Network Adapters listed? If so, click on the plus (+) sign next to it and it will list your network adapter. This is the device your internet cable is plugged into on the back of your computer. Double click on the adapter listed and a windows will open telling you the status of this device. Does it say "This device is working properly"? Or what does it say?
ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#9 Kasai

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Posted 28 August 2006 - 05:13 PM

Go to:

Start > right click on My Computer > Manage > Device Manager

Do you see any yellow or red question marks or exclamation points?

Also, do you see Network Adapters listed? If so, click on the plus (+) sign next to it and it will list your network adapter. This is the device your internet cable is plugged into on the back of your computer. Double click on the adapter listed and a windows will open telling you the status of this device. Does it say "This device is working properly"? Or what does it say?

It says "This device is working properly."


It may be a winsock or protocol issue, so I'm going to recommend that you reset the Winsock and Tcp/IP settings

http://support.microsoft.com/?kbid=299357

http://support.microsoft.com/default...b;en-us;811259

Do these comands from the run prompt:

The command to reset the Winsock is:

netsh winsock reset catalog

And for tcp/ip

netsh int ip reset resetlog.txt

You will need to reboot afterwards.

I am still trying this.

Edit: I just tried it, but it's still not working, unfortunately.

Edited by Kasai, 28 August 2006 - 06:47 PM.


#10 Kasai

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Posted 28 August 2006 - 06:48 PM

*bump*

#11 Kasai

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Posted 29 August 2006 - 09:03 PM

*Bump*

#12 Albert Frankenstein

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Posted 29 August 2006 - 09:24 PM

When you plug the cable into the back of your computer, does a little light come on? The light I am referring to is right next to where you plug in the cable, actually a part of the port. If the light comes on, tell us what color it is.

If the light doesn't come on, then there is no internet on that cable. Could indicate something as simple as a problem with the cable.

Also turn off the Windows Firewall, as well as any other firewall you have installed. Do you have another firewall installed?

Edited by Albert Frankenstein, 29 August 2006 - 09:26 PM.

ALBERT FRANKENSTEIN
I'M SO SMART IT'S SCARY!


Currently home chillin' with the fam and my two dogs!


#13 I_am_CanadianEh?

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Posted 30 August 2006 - 11:27 AM

Here's a few more suggestions:

- make sure your router is configured properly per manufacturers instructions

- do you have a dynamic or static IP address? Check with your ISP. Make sure the settings for your TCP/IP in your LAN in "My network places" reflects this. For dynamic, you should select: "Obtain IP address & DNS servers autmatically"

- do you use a USB cable or an ethernet cable for your internet connection? If it's USB, did you install the drivers that came with your modem?

If these fail, call HP support and see what they might suggest.

:thumbsup:




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