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hijaked, virus, malware


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13 replies to this topic

#1 nsx85

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Posted 13 December 2016 - 10:36 PM

I just recently got a new computer, and I think I got infected when downloading chorme, It opens up with my searchdial.. in wich is a fake google page , I tried to download anti virus and it only made things worse and slowed my computer....  any help would be much appreciated 


Edited by Platypus, 13 December 2016 - 11:29 PM.
Moved to more appropriate forum.


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#2 Broni

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Posted 13 December 2016 - 11:43 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 nsx85

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Posted 14 December 2016 - 12:22 AM

 Results of screen317's Security Check version 1.014 --- 12/23/15  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
Avast Antivirus    
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Reader 10.1.16 Adobe Reader out of Date!  
 Google Chrome (54.0.2840.71) 
 Google Chrome (54.0.2840.99) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastui.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#4 nsx85

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Posted 14 December 2016 - 12:25 AM

Farbar Service Scanner Version: 27-01-2016
Ran by Nick (administrator) on 13-12-2016 at 23:24:13
Running from "C:\Users\Nick\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============


#5 nsx85

nsx85
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Posted 14 December 2016 - 12:29 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Nick (administrator) on 13-12-2016 at 23:28:01
Running from "C:\Users\Nick\Downloads"
Microsoft Windows 10 Home  (X64)
Model: 90DQ0033US Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Ethernet (Connected)
Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : DESKTOP-41PLG8V
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.in.comcast.net
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : hsd1.in.comcast.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F4-4D-30-53-BF-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:243:c901:12fb:f5c7:7c84:67e3:ee29(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:243:c901:12fb:18ec:b8e7:ae6f:c7b3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::f5c7:7c84:67e3:ee29%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.73(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, December 10, 2016 2:27:37 AM
   Lease Expires . . . . . . . . . . : Tuesday, December 20, 2016 8:59:09 PM
   Default Gateway . . . . . . . . . : fe80::f093:7bff:fe39:2af7%10
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 49564976
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-7E-41-A0-F4-4D-30-53-BF-47
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Wireless LAN adapter Wi-Fi:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
   Physical Address. . . . . . . . . : C8-FF-28-CE-31-B7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 4:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : CA-FF-28-CE-31-B7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : C8-FF-28-CE-31-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.hsd1.in.comcast.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.in.comcast.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:2854:193c:18de:1951:b8c6:adb2(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::18de:1951:b8c6:adb2%9(Preferred) 
   Default Gateway . . . . . . . . . : 
   DHCPv6 IAID . . . . . . . . . . . : 402653184
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-7E-41-A0-F4-4D-30-53-BF-47
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    google.com
Addresses:  2607:f8b0:4009:80d::200e
 172.217.0.14
 
 
Pinging google.com [2607:f8b0:4009:80e::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:80e::200e: time=21ms 
Reply from 2607:f8b0:4009:80e::200e: time=13ms 
 
Ping statistics for 2607:f8b0:4009:80e::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 21ms, Average = 17ms
Server:  cdns01.comcast.net
Address:  75.75.75.75
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
Reply from 2001:4998:58:c02::a9: time=38ms 
Reply from 2001:4998:58:c02::a9: time=33ms 
 
Ping statistics for 2001:4998:58:c02::a9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 33ms, Maximum = 38ms, Average = 35ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...f4 4d 30 53 bf 47 ......Realtek PCIe GBE Family Controller
  2...c8 ff 28 ce 31 b7 ......Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
 16...ca ff 28 ce 31 b7 ......Microsoft Wi-Fi Direct Virtual Adapter #2
 13...c8 ff 28 ce 31 b8 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  9...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.73     25
         10.0.0.0    255.255.255.0         On-link         10.0.0.73    281
        10.0.0.73  255.255.255.255         On-link         10.0.0.73    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.73    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link         10.0.0.73    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link         10.0.0.73    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10    281 ::/0                     fe80::f093:7bff:fe39:2af7
  1    331 ::1/128                  On-link
  9    331 2001::/32                On-link
  9    331 2001:0:2854:193c:18de:1951:b8c6:adb2/128
                                    On-link
 10    281 2601:243:c901:12fb::/64  On-link
 10    281 2601:243:c901:12fb:18ec:b8e7:ae6f:c7b3/128
                                    On-link
 10    281 2601:243:c901:12fb:f5c7:7c84:67e3:ee29/128
                                    On-link
 10    281 fe80::/64                On-link
  9    331 fe80::/64                On-link
  9    331 fe80::18de:1951:b8c6:adb2/128
                                    On-link
 10    281 fe80::f5c7:7c84:67e3:ee29/128
                                    On-link
  1    331 ff00::/8                 On-link
 10    281 ff00::/8                 On-link
  9    331 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/13/2016 09:14:55 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-41PLG8V)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (12/13/2016 09:06:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"1".
Dependent Assembly 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/10/2016 11:18:55 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/10/2016 11:17:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"1".
Dependent Assembly 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/10/2016 02:26:26 AM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Failed to Initialize WMI Core or Provider SubSystem or Event SubSystem with error number 0x80070013. This could be due to a badly installed version of WMI, WMI repository upgrade failure, insufficient disk space or insufficient memory.
 
Error: (12/10/2016 02:26:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_ProfSvc, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: combase.dll, version: 10.0.14393.351, time stamp: 0x5801a419
Exception code: 0xc0000005
Fault offset: 0x00000000000aed8c
Faulting process id: 0x244
Faulting application start time: 0xsvchost.exe_ProfSvc0
Faulting application path: svchost.exe_ProfSvc1
Faulting module path: svchost.exe_ProfSvc2
Report Id: svchost.exe_ProfSvc3
Faulting package full name: svchost.exe_ProfSvc4
Faulting package-relative application ID: svchost.exe_ProfSvc5
 
Error: (12/09/2016 10:59:47 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (12/09/2016 08:32:27 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"1".
Dependent Assembly 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/07/2016 11:27:13 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"1".
Dependent Assembly 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/07/2016 11:37:57 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-41PLG8V)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (12/13/2016 09:06:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/13/2016 09:06:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/13/2016 09:06:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/11/2016 02:17:05 AM) (Source: DCOM) (User: DESKTOP-41PLG8V)
Description: {0002DF02-0000-0000-C000-000000000046}
 
Error: (12/10/2016 01:48:10 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/10/2016 11:16:30 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/10/2016 11:16:30 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/10/2016 11:16:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/10/2016 02:35:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {B91D5831-B1BD-4608-8198-D72E155020F7}
 
Error: (12/10/2016 02:26:22 AM) (Source: Service Control Manager) (User: )
Description: The Geolocation Service service failed to start due to the following error: 
%%1115 = A system shutdown is in progress.
 
 
 
Microsoft Office Sessions:
=========================
Error: (12/13/2016 09:14:55 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-41PLG8V)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2147023174
 
Error: (12/13/2016 09:06:57 PM) (Source: SideBySide)(User: )
Description: 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"C:\Users\Nick\AppData\Local\Chromium\Application\chrome.exe
 
Error: (12/10/2016 11:18:55 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (12/10/2016 11:17:04 AM) (Source: SideBySide)(User: )
Description: 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"C:\Users\Nick\AppData\Local\Chromium\Application\chrome.exe
 
Error: (12/10/2016 02:26:26 AM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: 0x80070013
 
Error: (12/10/2016 02:26:10 AM) (Source: Application Error)(User: )
Description: svchost.exe_ProfSvc10.0.14393.057899b1ccombase.dll10.0.14393.3515801a419c000000500000000000aed8c24401d2461993e258c2C:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\combase.dlla8c77764-9278-4db0-b709-f49131c74d99
 
Error: (12/09/2016 10:59:47 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (12/09/2016 08:32:27 PM) (Source: SideBySide)(User: )
Description: 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"C:\Users\Nick\AppData\Local\Chromium\Application\chrome.exe
 
Error: (12/07/2016 11:27:13 PM) (Source: SideBySide)(User: )
Description: 51.0.2683.0,language="&#x2a;",type="win32",version="51.0.2683.0"C:\Users\Nick\AppData\Local\Chromium\Application\chrome.exe
 
Error: (12/07/2016 11:37:57 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-41PLG8V)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
 
=========================== Installed Programs ============================
 
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{D4D86CB2-2370-4691-8272-3869EDED6C64}) (Version: 10.0.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 12.3.2280 - AVAST Software)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Driver and Application Installation (HKLM-x32\...\{6EC299C6-074C-4529-8D5F-2798584BB27B}) (Version: 2.02.1125 - Lenovo)
Driver Restore (HKLM\...\Driver Restore) (Version: 2.5.9.0 - 383 Media, Inc.)
Genesys USB Mass Storage Device (HKLM-x32\...\{959B7F35-2819-40C5-A0CD-3C53B5FCC935}) (Version: 4.5.0.6.1001 - Genesys Logic)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{c6cff78a-cccb-49d5-be68-ae0ec5f0d48a}) (Version: 10.1.1.8 - Intel® Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4531 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1067 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{84DB01CB-7EB7-4261-9249-99A32768D991}) (Version: 1.0.0.523 - Intel Corporation)
iTunes (HKLM\...\{9946A4F7-E0FD-4A33-82D1-06CBFFBBB9F9}) (Version: 12.5.1.21 - Apple Inc.)
Lenovo Blacksilk USB Keyboard Driver (HKLM-x32\...\{B266E062-D6C5-485B-B426-51B152B041A6}) (Version: V1.6.13.0724 - Lenovo)
Lenovo Experience Improvement (HKLM\...\LenovoExperienceImprovement) (Version: 2.0.9.0 - Lenovo)
Lenovo Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.8231 - CyberLink Corp.) Hidden
Lenovo Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.8231 - CyberLink Corp.)
Lenovo PowerDVD12 (HKLM-x32\...\{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5320.55 - CyberLink Corp.) Hidden
Lenovo PowerDVD12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.5320.55 - CyberLink Corp.)
Lenovo QuickOptimizer (HKLM\...\{8D2C871B-1B9F-45AC-9C43-2BB18089CDFA}) (Version: 1.0.019.00 - Lenovo)
Lenovo Solution Center (HKLM\...\{C1FC707B-AE6B-4DC4-89A5-6628A01F8103}) (Version: 3.3.003.00 - Lenovo)
Lenovo System Interface Foundation (HKLM\...\{C2E5CA37-C862-4A69-AC6D-24F450A20C16}) (Version: 1.0.069.01 - Lenovo)
Manual (HKLM-x32\...\{693F92E5-37D1-46B7-A0D6-19A74A2FD0EC}) (Version: 1.00.0701 - Lenovo)
McAfee LiveSafe (HKLM-x32\...\MSC) (Version:  - )
Metric Collection SDK (HKLM-x32\...\{DDAA788F-52E6-44EA-ADB8-92837B11BF26}) (Version: 1.1.0012.00 - Lenovo Group Limited) Hidden
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0010.00 - Lenovo Group Limited) Hidden
Microsoft OneDrive for Business 2013 - en-us (HKLM\...\GrooveRetail - en-us) (Version: 15.0.4875.1001 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 4.0.50401.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4875.1001 - Microsoft Corporation) Hidden
REACHit (HKLM-x32\...\{4532E4C5-C84D-4040-A044-ECFCC5C6995B}) (Version: 2.5.005.12 - Lenovo)
REALTEK Bluetooth Filter Driver (HKLM-x32\...\{9D3D8C60-A5EF-4123-B2B9-172095903AD}) (Version: 1.3.875.080715 - REALTEK Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 10.1.505.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7910 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9DAABC60-A5EF-41FF-B2B9-17329590CD5}) (Version: 1.00.0276 - REALTEK Semiconductor Corp.)
SafeZone Stable 1.51.2220.62 (HKLM-x32\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.5.5.0 - Lenovo)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 69%
Total physical RAM: 3970.39 MB
Available physical RAM: 1226.82 MB
Total Virtual: 5157.08 MB
Available Virtual: 1614.58 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:433.92 GB) (Free:394.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-41PLG8V
 
Administrator            DefaultAccount           Guest                    
Nick                     
 
========================= Restore Points ==================================
 
20-11-2016 03:23:19 Scheduled Checkpoint
28-11-2016 00:34:26 Scheduled Checkpoint
06-12-2016 19:42:41 Scheduled Checkpoint
10-12-2016 04:59:36 Windows Update
 
**** End of log ****


#6 nsx85

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Posted 14 December 2016 - 01:53 AM

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 12/13/16
Scan Time: 11:35 PM
Logfile: MBAM scan log.txt
Administrator: Yes
 
-Software Information-
Version: 3.0.4.1269
Components Version: 1.0.39
Update Package Version: 1.0.724
License: Trial
 
-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: DESKTOP-41PLG8V\Nick
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 375714
Time Elapsed: 17 min, 23 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 0
(No malicious items detected)
 
Registry Value: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 0
(No malicious items detected)
 
File: 1
PUP.Optional.MySearchDial, C:\USERS\NICK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\SECURE PREFERENCES, Replaced, [1886], [302892],1.0.724
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)


#7 nsx85

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Posted 14 December 2016 - 02:41 AM

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/14/2016 01:39:43 AM in x64 mode.
Windows Version: Windows 10 Home 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\jmesoft\Service.exe (PID: 2236) [WD-HEUR]
 * C:\Windows\jmesoft\hotkey.exe (PID: 740) [WD-HEUR]
 * C:\Windows\jmesoft\JME_LOAD.exe (PID: 2324) [WD-HEUR]
 
3 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001


#8 nsx85

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Posted 14 December 2016 - 09:19 AM

Did I do all this correctly ?



#9 Broni

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Posted 14 December 2016 - 01:41 PM

Yes.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 nsx85

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Posted 14 December 2016 - 10:20 PM

***** [ Folders ] ***** [-] Folder deleted: C:\Users\Nick\AppData\Roaming\Microsoft\Windows\Start Menu\ByteFence [-] Folder deleted: C:\Program Files\ByteFence ***** [ Files ] ***** ***** [ DLL ] ***** ***** [ WMI ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled Tasks ] ***** ***** [ Registry ] ***** [-] Key deleted: HKU\S-1-5-21-1658862155-2716707412-3555470107-1001\Software\eSupport.com [-] Key deleted: HKU\S-1-5-21-1658862155-2716707412-3555470107-1001\Software\yahooprovidedsearch [-] Key deleted: HKU\S-1-5-21-1658862155-2716707412-3555470107-1001\Software\Tuguu [#] Key deleted on reboot: HKCU\Software\eSupport.com [#] Key deleted on reboot: HKCU\Software\yahooprovidedsearch [#] Key deleted on reboot: HKCU\Software\Tuguu [#] Key deleted on reboot: [x64] HKCU\Software\eSupport.com [#] Key deleted on reboot: [x64] HKCU\Software\yahooprovidedsearch [#] Key deleted on reboot: [x64] HKCU\Software\Tuguu [-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Driver Restore [-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION [WeatherBug.exe] ***** [ Web browsers ] ***** [-] [C:\Users\Nick\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://start.mysearchdial.com/?f=1&a=dnldstr_14_16_ch&cd=2XzuyEtN2Y1L1Qzu0D0CtD0E0AtC0BtA0C0ByEyBzyzyyCtCtN0D0Tzu0SzztAyCtN1L2XzutBtFtBtDtFtCtFtDtN1L1CzutCyEtDtAtDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StD0AtAtAyC0AyE0DtG0FtDzztCtGtBzz0DyBtGyEzzzzyEtGtB0EtBtBtCyE0B0B0F0EyByD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAyC0CtC0AzzyD0EtGyE0FtBtBtGyBtCyC0EtG0DtAyC0EtGyByB0EyCyC0CtA0C0EtByC0E2Q&cr=877947647&ir= [-] [C:\Users\Nick\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxps://us.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=mgn_togoo_16_35&param1=1&param2=f%3D7%26b%3Dchmm%26cc%3Dus%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1Qzu0FyEyE0DtAtDyDtA0B0FyEyByDtC0CyDtN0D0Tzu0StCyBtDyDtN1L2XzutAtFtByEtFyCtFzytN1L1Czu1TtN1L1G1B1V1N2Y1L1Qzu2StD0E0C0D0CtDyB0BtGtDtA0DzytG0EtAyDyDtGyByBtA0FtG0FtAtCtAtDyCtAyCtD0FyCyE2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyE0ByDzz0EyCzz0EtGyDzyyCyEtGyEtB0FzztGzztCyBtDtGtD0EtDyD0F0D0C0CyByD0E0B2QtN0A0LzuyE%26cr%3D1299598268%26a%3Dmgn_togoo_16_35%26os_ver%3D10.0%26os%3DWindows%2B10%2BHome ************************* :: "Tracing" keys deleted :: Winsock settings cleared ************************* C:\AdwCleaner\AdwCleaner[C0].txt - [2823 Bytes] - [14/12/2016 21:00:26] C:\AdwCleaner\AdwCleaner[S0].txt - [2327 Bytes] - [14/12/2016 20:48:22] ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [2969 Bytes] ##########

#11 nsx85

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Posted 14 December 2016 - 10:56 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.0 (12.05.2016)
Operating System: Windows 10 Home x64 
Ran by Nick (Administrator) on Wed 12/14/2016 at 21:35:05.42
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 1 
 
Successfully deleted: C:\Users\Nick\AppData\Local\{0F323989-2A60-54FF-4156-732D9D848E13} (Empty Folder)
 
 
 
Registry: 0 
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 12/14/2016 at 21:44:20.52
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 


#12 nsx85

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Posted 15 December 2016 - 12:43 AM

No threts found on Sophos. 



#13 nsx85

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Posted 15 December 2016 - 01:19 AM

computer seems to be running better but still have the mysearchdial thing and the yahoowebsearch  thing when I open up chrome



#14 Broni

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Posted 15 December 2016 - 10:38 AM

Reset Chrome...
Click on "Customize and control Google Chrome":
p22003758.gif
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/
 

  • Close all Chrome windows and tabs.
  • Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
  • Click Programs and Features.
  • Double-click Google Chrome.
  • Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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