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windows 10 dxdiag diagonstics


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#1 Vertigoo

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Posted 13 December 2016 - 12:50 PM

I have ran dxdiag.exe, and it seems in the diagnostics that it has 9 erros,

See i do not understand in this topic so i would like if you could take a look and see if there is something odd that needs fixing:

http://pastebin.com/FsKRAiV9

 

Thanks in advance.



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#2 usasma

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Posted 15 December 2016 - 05:48 AM

There are quite a few LiveKernelEvents in the stuff that you posted.

It depends on why these reports are being generated as to what sort of error it is.

I would start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and be sure to let us know the results.

 

Beyond that, let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Vertigoo

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Posted 15 December 2016 - 10:40 AM

 

There are quite a few LiveKernelEvents in the stuff that you posted.

It depends on why these reports are being generated as to what sort of error it is.

I would start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and be sure to let us know the results.

 

Beyond that, let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

 

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.

 



 

 

OS - Windows 10
·  x64 ?
· What was original installed OS on system? nothing, fresh installation
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Age of system (hardware) 2 years approximately (when the gtx 970 and 980 was released)
· Age of OS installation - have you re-installed the OS? only upgraded from windows 7 to 10 after it had a stable release

· CPU Intel Quad Core i7 4790 3.6Ghz S1150
· Video Card GeForce Gigabyte GTX970 4GB WF3
· MotherBoard - (if NOT a laptop) Gigabyte GA-H97M-HD3 S1150
· Power Supply - brand & wattage (if laptop, skip this one) Don't really remember the model, if it is really necessary i will open the pc case, but it is 750W and was replaced before a year ago (i had a 620w which wasnt enough before).

· System Manufacturer  Custom built
· Exact model number (if laptop, check label on bottom) not laptop
· Laptop or Desktop?

 

sysnativefilecollectionapp: 

Attached File  SysnativeFileCollectionApp.zip   1.95MB   1 downloads

 

event viewer file custom views events:

Attached File  Admin.zip   364.87KB   1 downloads

 

 

Do i need to log temps?

I have a problem using the perfmon /report  it just says collecting Data for 60 seconds and i cannot find the log file that it is created.

 

I have ran malwarebytes scan and windows defender in addition to eset online scan and other online scan and found some malware on my pc here are the log files:

had some problem retrieving windows defender logs but it had found some malware too and removed it all.

 

I have downloaded memtest86+ and seatools for dos and prime95 and will run them and update the results later on.

 

 

Thanks for your help



#4 usasma

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Posted 17 December 2016 - 02:30 PM

The point of looking for malware is to see if you need the help from the Am I Infected forums experts

Malware does bad things to systems, and my techniques don't fix that.

I suggest that you poast over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

Onec they give you the all clear, post back here if the problems remain.

 

Don't worry about the perfmon report, I don't often use it.

As for checking the temps, watch the temps on SpeedFan, if they get high, then log the temps so we can have a look at them.
 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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