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I need help, please.


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5 replies to this topic

#1 Daemon87

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Posted 13 December 2016 - 06:14 AM

Hello.

 

Can someone please help me return my computer back to normal?

According to UnHackMe I seem to be infected with AFX Rootkit. I have tried everything in my knowhow to remove it. Even formatted my drive 3 times, but it still is found by UnHackMe immediately after booting up a fresh install of Win 10.

 

It can't be a false positive since my computer is experiencing major freezing and lag issues. Using a browser and starting programs is extremely slow. 

I've tried several different scanners to get rid of this. UnHackMe has been the only one to find this rootkit, but is still unsuccesful in removing it. It finds several registry keys which it thinks are infected. There is always a couple which can't even be manually deleted.

 

The rootkit also seems to infect over a hundred system files. dll's for example. Only regrun finds these.

 

Please does anyone know any way to help me?



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#2 buddy215

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Posted 13 December 2016 - 06:02 PM

Formatting and installing the OS will remove any rootkit that may have been on your computer. I think UnHackMe is either giving

you wrong results or you are misinterpreting its results.

 

For more info concerning UnHackMe please read post #2 .


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Daemon87

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Posted 14 December 2016 - 05:14 AM

There is definitely something weird going on. It's not normal that a fresh install of windows 10 is so unresponsive three times in a row. UnHackMe hasn't given these results ever before. 

 

I mean it takes usually forever for an executable to start. Yesterday I tried installing adobe flash to this fresh install of windows to watch the news, but adobe download manager just hanged. White screen and unresponsive. It opened up two Internet explorer browsers instead and asked if I allow it to execute something which I didn't comprehend. Might I add that I downloaded the flash installer from Adobe official site.

 

Explorer windows and especially browsers and task manager are not responding over half the time.

 

I have wondered could my usb flash drive with the copy of win 10 be infected also so it always comes with the bug... Avast found nothing wrong with it though.

A lot of files linked to svchost.exe seem to be infected. And one result said that shell is infected.

 

Here's an image of the UnHackMe Results. This pops up every time immediately Windows has booted up.

 

113f9b183e.png

 

If anyone has any idea what to do next, it would be greatly appreciated. I've tried deleting the keys in these results to no avail. OneSyncSvc can't even be deleted using normal means. And they always come back.

Should I really just uninstall unhackme and regrun and just let it be?



#4 buddy215

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Posted 14 December 2016 - 06:53 AM

My suggestion is to stop using UnHackMe. Reinstall Winows if you have deleted anything using those two programs.

 

If you downloaded your Windows 10 installer from the official Microsoft site...then that is okay.

 

You can go one step further before uninstalling and reinstalling Windows and that is to Reset and Secure your Router. Especially

checking for firmware update, changing the default password to one of your own, disabling remote access, confirming that the router's firewall is active.

Usually resetting the router is simply holding in the reset button on the router for a few seconds.

 

There is one site on the web where you can download a lot of popular free programs that will not be bundled with adware or malware. Check it out.

Ninite - Install or Update Multiple Apps at Once

 

Once you have done the above and updated Windows 10....do not install UnHackMe. Do not install any security program. If your computer is acting 

strangely then do this:

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Daemon87

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Posted 14 December 2016 - 10:23 AM

I've opened up a new topic here: https://www.bleepingcomputer.com/forums/t/634794/am-i-infected-with-a-trojan/



#6 boopme

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Posted 14 December 2016 - 10:35 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.


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