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How to remove Spyware.


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9 replies to this topic

#1 rnallamilli

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Posted 13 December 2016 - 05:13 AM

Dear Team,

 

My System is infected with Spyware. Please help me removing the spyware. My system specifications:

 

Product Name - 15-p214dx
Microprocessor - 2.4GHz 5th generation Intel Core i7-5500U Dual Core
Memory - 6GB DDR3L SDRAM (2 DIMM)
Video Graphics - Intel HD graphics 5500 with up to 3036MB total graphics memory
Hard Drive - 750GB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
Network Card - 10/100BASE-T Ethernet LAN (RJ-45 connector)
 
Thanks,
Raman nallamilli.


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#2 nasdaq

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Posted 14 December 2016 - 10:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===

Please post the logs.

Let me know what problems persists.

#3 rnallamilli

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Posted 15 December 2016 - 05:38 AM

Hi Nasdaq,

 

Thanks for your mail. below are the requested Log Files.

 

mbam - Log File

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/15/16
Scan Time: 2:49 PM
Logfile: mbam Log File.txt
Administrator: Yes

-Software Information-
Version: 3.0.4.1269
Components Version: 1.0.39
Update Package Version: 1.0.743
License: Trial

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: RNALLAMILLI\Nallamilli Raman

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 412084
Time Elapsed: 26 min, 58 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Trojan.Egguard.PrxySvrRST, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [2276], [-1],0.0.0

Registry Value: 3
Trojan.Egguard.PrxySvrRST, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [2276], [-1],0.0.0
Trojan.Egguard.PrxySvrRST, HKU\S-1-5-21-2818809977-977177620-758274071-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [2276], [-1],0.0.0
Trojan.Egguard.PrxySvrRST, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [2276], [-1],0.0.0

Data Stream: 0
(No malicious items detected)

Folder: 4
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\network, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\chrome, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\PROGRAMDATA\Microsoft\Network\Dsq, Quarantined, [2276], [353141],1.0.743

File: 29
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\chrome\libvlc.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\chrome\vlc.exe, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\chrome\work.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\ca.crt, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\ca.key, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\cert8.db, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\certutil.exe, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\freebl3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\key3.db, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\libnspr4.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\libplc4.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\libplds4.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\libvlc.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\msvcr100.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\nss3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\nssckbi.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\nssdbm3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\nssutil3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\secmod.db, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\smime3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\softokn3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\sqlite3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\ssl3.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\vlc.exe, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\func\work.dll, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\network\ca.crt, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\network\ca.key, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\network\default_cse.js, Quarantined, [2276], [353141],1.0.743
Trojan.Egguard.PrxySvrRST, C:\ProgramData\Microsoft\Network\Dsq\network\general.js, Quarantined, [2276], [353141],1.0.743

Physical Sector: 0
(No malicious items detected)


(end)

 

Thanks,

Raman Nallamilli.



#4 rnallamilli

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Posted 15 December 2016 - 05:41 AM

AdwCleaner - Log File:

 

# AdwCleaner v6.040 - Logfile created 15/12/2016 at 15:57:26
# Updated on 02/12/2016 by Malwarebytes
# Database : 2016-12-15.1 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : Nallamilli Raman - RNALLAMILLI
# Running from : C:\Users\Nallamilli Raman\Desktop\adwcleaner_6.040.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKU\S-1-5-21-2818809977-977177620-758274071-1001\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23
[#] Key deleted on reboot: HKCU\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\AppXrh6feys59dqfzsv9p3s9p6aep0hwtb23


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1071 Bytes] - [15/12/2016 15:57:26]
C:\AdwCleaner\AdwCleaner[S0].txt - [1395 Bytes] - [15/12/2016 15:48:01]
C:\AdwCleaner\AdwCleaner[S1].txt - [1467 Bytes] - [15/12/2016 15:52:25]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1290 Bytes] ##########
 

Thanks,

Raman Nallamilli.



#5 rnallamilli

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Posted 15 December 2016 - 05:48 AM

Attached FRST Log FIle & Additions Log File.



#6 nasdaq

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Posted 15 December 2016 - 09:57 AM

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKU\S-1-5-21-2818809977-977177620-758274071-1001\...\Run: [BingSvc] => C:\Users\Nallamilli Raman\AppData\Local\Microsoft\BingSvc\BingSvc.exe [144008 2015-11-05] (© 2015 Microsoft Corporation)
CHR Extension: (Chrome Web Store Payments) - C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-10-05]
CHR Extension: (Chrome Media Router) - C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-10-25]
S3 dbx; system32\DRIVERS\dbx.sys [X]
Task: {1E75EDA6-5EEE-4350-9886-9AA747DAC790} - System32\Tasks\{7F10788D-EC70-47B5-B7A4-6EDCFD3D7A00} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&ver=7.4.0.102&LastError=12002
AlternateDataStreams: C:\ProgramData\Temp:5C321E34 [125]
C:\Users\Nallamilli Raman\AppData\Local\Microsoft\BingSvc\BingSvc.exe

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

===

ADOBE FLASH PLAYER

Go to this page with Firefox or Opera to download the current version for your browser:
https://get.adobe.com/flashplayer/

Note:
Flash Player is pre-installed in Google Chrome and updates automatically!
Flash Player is pre-installed in IE/Hedge and updates automatically!
===


Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If still present after the update you can remove these old version(s) of Java via the Control Panel > Programs and Features.


Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.144 - Adobe Systems Incorporated)
Java™ 6 Update 35 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216035FF}) (Version: 6.0.350 - Oracle)
Java™ SE Development Kit 6 Update 35 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0160350}) (Version: 1.6.0.350 - Oracle)
==

Please pos the fixlog.txt and let me know what problem persists with this computer.

#7 rnallamilli

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Posted 15 December 2016 - 11:10 AM

Hi Nasdaq,

 

Fixlog - Log File

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 07-12-2016
Ran by Nallamilli Raman (15-12-2016 21:28:52) Run:1
Running from C:\Users\Nallamilli Raman\Desktop
Loaded Profiles: Nallamilli Raman (Available Profiles: Nallamilli Raman)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
HKU\S-1-5-21-2818809977-977177620-758274071-1001\...\Run: [BingSvc] => C:\Users\Nallamilli Raman\AppData\Local\Microsoft\BingSvc\BingSvc.exe [144008 2015-11-05] (© 2015 Microsoft Corporation)
CHR Extension: (Chrome Web Store Payments) - C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-10-05]
CHR Extension: (Chrome Media Router) - C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2016-10-25]
S3 dbx; system32\DRIVERS\dbx.sys [X]
Task: {1E75EDA6-5EEE-4350-9886-9AA747DAC790} - System32\Tasks\{7F10788D-EC70-47B5-B7A4-6EDCFD3D7A00} => Chrome.exe hxxp://www.skype.com/go/downloading?source=lightinstaller&ver=7.4.0.102&LastError=12002
AlternateDataStreams: C:\ProgramData\Temp:5C321E34 [125]
C:\Users\Nallamilli Raman\AppData\Local\Microsoft\BingSvc\BingSvc.exe
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
HKU\S-1-5-21-2818809977-977177620-758274071-1001\Software\Microsoft\Windows\CurrentVersion\Run\\BingSvc => value removed successfully
C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => moved successfully
C:\Users\Nallamilli Raman\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm => moved successfully
dbx => service removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{1E75EDA6-5EEE-4350-9886-9AA747DAC790}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1E75EDA6-5EEE-4350-9886-9AA747DAC790}" => key removed successfully
C:\WINDOWS\System32\Tasks\{7F10788D-EC70-47B5-B7A4-6EDCFD3D7A00} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{7F10788D-EC70-47B5-B7A4-6EDCFD3D7A00}" => key removed successfully
C:\ProgramData\Temp => ":5C321E34" ADS removed successfully.
C:\Users\Nallamilli Raman\AppData\Local\Microsoft\BingSvc\BingSvc.exe => moved successfully
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 185739401 B
Java, Flash, Steam htmlcache => 1848 B
Windows/system/drivers => 21746585 B
Edge => 10644 B
Chrome => 425258144 B
Firefox => 237302505 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 7440 B
NetworkService => 4838 B
Nallamilli Raman => 224387752 B
 
RecycleBin => 22439307 B
EmptyTemp: => 1 GB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 21:33:47 ====

 

Thanks,

Raman Nallamilli.



#8 nasdaq

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Posted 15 December 2016 - 02:01 PM

Has your problem been solved?

#9 rnallamilli

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Posted 16 December 2016 - 04:46 AM

Hi Nasdaq,

 

Thanks for your help. Now my system performance looks better. 

 

Thanks,

Raman Nallamilli.



#10 nasdaq

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Posted 16 December 2016 - 07:34 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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