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Laptop taking about 8 minutes to start up in normal mode.


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#1 SuwoongieJae

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Posted 12 December 2016 - 11:44 PM

So my laptop seems to be running a very high temp when I try to update windows 8 my temps are up to 78 on my gpu and cpu and it's taking a very long time to update. The temp went as high as 90 yesterday. This laptop is only a year old and already I've had keyboard issues with it. Also it's taking maybe 10-15 minutes to start up. I booted into safe mode and that didn't happen. Can anyone help?



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#2 SuwoongieJae

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Posted 13 December 2016 - 12:19 PM

I forgot to add the files. I had one issue though. I did the Win + x thing and clicked command prompt (admin) but Perfmon gave me this error - The operator or administrator has refused the request. - Which I don't understand because I'm the only user profile on this laptop and also an admin account. I'm very confused but I'll attach the others.

Attached Files



#3 usasma

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Posted 14 December 2016 - 09:03 AM

Have you blown out the vents with canned air?  DO NOT USE an air compressor or a vacuum as ithey can damage system components.

Use the laptop on a hard surface and ensure the vents on the sides aren't blocked.

You may even wnat to invest in a laptop cooling pad to ensure that the system is getting plenty of cool air.

 

Your UEFI/BIOS (version V1.01) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The biggest problem that I see is with wpscenter.exe - a program usually associated with QWest wifi

But this doesn't appear to be installed on your system.

Could it be that you have uninstalled it already?

 

Beyond that I would suggest:

1) scanning for malware (and if infected, post over in the Am I Infected forums)

links are listed in the quote box below

2) start these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Malware scans (free):

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 SuwoongieJae

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Posted 14 December 2016 - 07:05 PM

I've done the canned air thing and already have a cooler master laptop fan and it got to 90 while that was still on. Normally it runs at around 50 and 70 when I'm gaming it's only ever going that high when I put windows update on and I have to turn off everything else when it's running. There were no new bios updates that I can find.

I know there are more updates for the laptop because I saw them I'm just scared to keep putting windows update on because of the temp going that high when its on although I'll do the updates and see if it helps with the start up time.

I don't think I uninstalled anything to do with my wifi which is something I'm worried about, is that something I should have still installed? If so where do I get it?

I did malware bytes and spybot but I'll do those scans and go to the appropriate area just to be safe.



#5 usasma

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Posted 16 December 2016 - 05:29 AM

If the temps are getting that high - then there's a problem with the cooling system.

I would post over in the Internal Hardware forums for help with taking it apart and fixing it:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

If you don't want to mess with taking it apart, take it to a shop and have them do it.

Fix the temp problem before proceeding with the other stuff.  You don't want to damage the system with excessively high temps.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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