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HP Laptop Won't Go To Password Screen


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#1 BatBoy42

BatBoy42

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Posted 12 December 2016 - 02:23 PM

Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)
 

  • I press the power button.
  • Computer powers up.
  • I see the Windows 8.1 logo and the doting thingy that goes in a circle.
  • After a minute or so, when the password screen is supposed to show up it simply goes blank (black).

Please help and thank you.



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#2 blarg2

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Posted 13 December 2016 - 05:24 PM

Hey BatBoy,

There is few things you can do to eliminate and start troubleshooting. 

First thing, it's not super common but sometimes a screen backlight goes out. Try shining a flashlight against the screen just to make sure it's not the screen,

or even better test it with a monitor from another computer. 

It also could be either a RAM issue, HDD issue, or just plain old Windows problem. Are you familiar with testing RAM or HDD? 






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