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computer boots fine; opens frozen

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#1 nmdamgud


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  • Location:santa fe, new mexico
  • Local time:08:23 PM

Posted 12 December 2016 - 01:31 AM

hi guys, looooooooong time no chat!  guess that's a good thing, no problems I couldn't handle!  when I boot the computer, it's completely frozen.  mouse doesn't move, keyboard isn't recognized...but it DOES get all the way to the desktop every time!  running windows 7 upgraded to 10 (sure wish I hadn't, the problems got worse).  i'm thinking it's the motherboard on its way out...or gone, now...it just hasn't fully realized it yet.  any ideas??  hope all are well and having a great holiday season!

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#2 ranchhand_


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Posted 12 December 2016 - 08:29 AM

It always helps if we have some background information: retail unit or home built? Amount RAM and how many sticks? HDD or SSD? Did this start immediately after you upgraded to Windows 10, or were you having problems before upgrading?

Some suggestions to test:

> First, clear the CMOS and reset the BIOS back to factory default. Now try to boot.

> If you have multiple sticks of RAM, remove all but leave only one in the #1 slot. Run Memtest 86+ on the one stick of memory.

> Run Seatools For DOS on the hard driver to test the HDD (or SSD).

Running these will not only test the components, but if both tests will not run and you get error messages, that tells us that your problem may be a low-level hardware failure.

Please post back with results of the above.

Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.

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