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Internet explorer 11 crashes on startup Windows 10


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#1 jhamalainen

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Posted 11 December 2016 - 09:38 PM

Hi I have an HP Envy desktop. Every time I run Internet explorer it crashes immediately.

 

Can someone please help.

 

Ive tried :

 

1) resetting the internet explorer via internet settings

2) ran SFC /scannow  Resulted in "Windows Resource Protection did not find any integrity violations."

3) uninstalling / reinstalling

 

 

the crash report is as follows

 

Faulting application name: iexplore.exe, version: 11.0.14393.0, time stamp: 0x57899953
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000005
Fault offset: 0x0000000000075dd0
Faulting process id: 0x235c
Faulting application start time: 0x01d253f865035516
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bd7d2173-6e3a-4806-a844-a5081d685b6f
Faulting package full name: 
Faulting package-relative application ID:
 
 
Ive attached the dumps with this message.
 
v/r
John
Attached Files

 

Attached Files



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#2 bwv848

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Posted 12 December 2016 - 11:18 AM

Hi,

In my humble opinion, I can see that it could be related to Flash. Please try starting IE without add-ons and see how it goes. 

Faulting application name: IEXPLORE.EXE, version: 11.0.14393.0, time stamp: 0x57899082
Faulting module name: Flash.ocx, version: 23.0.0.207, time stamp: 0x581000be
Exception code: 0xc0000005
Fault offset: 0x001ca63a
Faulting process id: 0x4848
Faulting application start time: 0x01d24f05f58bd836
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\System32\Macromed\Flash\Flash.ocx
Report Id: bb1c08c9-fb93-4a82-a314-eadccfa10da9


I'd like to see the WER file too... please follow my instructions below.
 
• Download AppCrashView from here.
Right-click on the ZIP file, click Extract all, and Extract.
• Open up the extracted folder, right-click on AppCrashView.exe and select Run as administrator, while accepting any User Account Control prompts.
• Highlight (click) on one of the recent Internet Explorer errors.
• On the bottom, there is a large window with a list of the loaded modules. Please copy ALL the information and paste it into your next reply.

That's it. Thanks!

 


If I do not reply in two days, please message me.
 
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#3 baines77

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Posted 12 December 2016 - 03:00 PM

I would also check Java if it's not flash.  


Edited by baines77, 12 December 2016 - 03:16 PM.


#4 jhamalainen

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Posted 13 December 2016 - 06:57 PM

Thank you everyone for your time and replies. I tried running internet explorer with the -extoff appended to the command and it still only gives me a 5 second splash and still does not run as before

Also, java was never installed. Verified this assumption just now as it is not in my programs list.

Any other ideas?

#5 bwv848

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Posted 13 December 2016 - 07:10 PM

If you can, please let me have a look at the WER file... quote from above. It is very important.

 
• Download AppCrashView from here.
Right-click on the ZIP file, click Extract all, and Extract.
• Open up the extracted folder, right-click on AppCrashView.exe and select Run as administrator, while accepting any User Account Control prompts.
• Highlight (click) on one of the recent Internet Explorer errors.
• On the bottom, there is a large window with a list of the loaded modules. Please copy ALL the information and paste it into your next reply.

 

P.S. When did the issue start?
 


Edited by bwv848, 13 December 2016 - 07:20 PM.

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#6 baines77

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Posted 13 December 2016 - 07:40 PM

We know it's something using Flash, is it the latest version? Try -un on and re-registering the ntdll. Do you have all the latest win10 updates? I'm presuming all your other browsers are fine? Around the time it started any new hardware or software installed? Run any virus scans?

#7 baines77

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Posted 13 December 2016 - 07:41 PM

You could also try a system restore and/or booting your whole pc into safe mode with networking and see if IE will behave itself then.

#8 jhamalainen

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Posted 15 December 2016 - 09:17 PM

HI Everyone! 

 

IE has finally decided to work. Not sure what happened but apparently it has decided to run without immediately crashing.

 

Spontaneous self-fix? Perhaps a patch that ran in the background...

 

Either way, thank you all so much for your time!

 

Have a wonderful holiday!



#9 bwv848

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Posted 15 December 2016 - 09:51 PM

Thanks for letting us now. :wink:

 

Merry Christmas!


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