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Asus laptop can't detect the touchpad and Smart Gesture is not working


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#1 Barcia

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Posted 11 December 2016 - 02:30 AM

As the title says, I cannot see the mouse cursor and use the touchpad in general. I tried reinstalling the ATK Package and Asus Smart Gesture (latest versions) but the problem still persists. If I plug a mouse into a USB port everything works fine.
 
Smart Gesture won't start even if I manually run AsusTPloader. Under Device Management the touchpad is not shown. There's an icon called HID I2C device with a yellow triangle (error 10).

I'm running the latest Win 10 updates

 

Laptop model is Asus K501UX


Edited by Barcia, 11 December 2016 - 02:33 AM.


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#2 FreeBooter

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Posted 11 December 2016 - 03:02 AM

You need to install ASUS Smart Gesture.

 

ASUS Smart Gesture and Windows 10


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#3 Barcia

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Posted 11 December 2016 - 07:08 AM

It was already installed and updated. I deleted and reinstalled it around 20 times to no avail

#4 FreeBooter

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Posted 11 December 2016 - 12:27 PM

Visit your laptop manufacturer website and download the touchpad driver.



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#5 Barcia

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Posted 11 December 2016 - 12:31 PM

Done already

#6 FreeBooter

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Posted 11 December 2016 - 12:33 PM

"This device cannot start" Code 10 error in Device Manager in Windows


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