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Games freeze at start up but there is still sound.t


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#1 DaxG

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Posted 10 December 2016 - 05:08 PM

So i think i have fixed the "display driver has crushed but has recovered" problem by editing the registry values but now when i start a game it just freezes although there is still sound when i move the mouse over the menu.The only way i can get out of the game is by resetting the pc. I don't get any error so i don't know how to go about this.I ran driver verifier and got the BSOD IRQL NOT LESS OR EQUAL.and some minutes after reboot i got the BSOD SYSTEM SERVICE EXCEPTION. I tried looking into the minidump using BlueScreenView but in C:/Windows/Minidump there was nothing there. Why is this? I have some drivers that have "unknown" providers, should i get rid of them? Also when i start the pc or reboot i get a black screen with only my mouse for about a minute before everything loads up properly.

 

Sysnative App hangs with the message "Waiting for SystemInfo". What is the output folder? In my documents there is a SysnativeFileCollectionApp folder and Sysnative BSOD Collection App. 

When i run perfmon /report into the CMD screen i get an error message: 

An error occurred while trying to generate a report. Data Collector Set or one of its subsidiaries module is in use.

 

  • OS - Windows 7
  • x64
  • Windows 7
  • Full retail version
  • Hardware 3 years old but i have recently replaced a faulty PSU.
  • Age of OS installation: about 6 months - i did have it re-installed before.

 

  • CPU : i7 - 3770
  • Video Card: GeForce GTX 780
  • Motherboard Asrock B75 Pro3-M
  • Power Supply - Corsair CX 600
  • Custom built.
  • Desktop

Edited by DaxG, 11 December 2016 - 05:38 AM.


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#2 usasma

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Posted 11 December 2016 - 07:17 PM

Most often, the Waiting for System Info portion of the report generator is the longest portion - and the more errors that the system has, the longer it takes for that report to run.

Let it run for at least 20 minutes before giving up on it.

 

If you are still having problems running the Sysnative app, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

It may also have the System Info problem - as it is a Windows function that generates the report (and we need this report to perform the analysis).

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 

In the event that that doesn't work either, here's the reports that I need (and that you can generate manually):

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

Also, please list the changes that you made to the registry (a link to the topic that suggested the changes will do).

 

There should be memory dumps in the C:\Windows\Minidump folder.  If there aren't, then there's a problem with how memory dumps are generated and saved.

In the quote box above are instructions on how to set the system for minidumps - please ensure that your system is set to generate minidumps.

Most often the fix for the memory dumps is the same thing as the fix for the BSOD's - we'll see where we go once you get the reports uploaded.
 

DO NOT start deleing things randomly.  With drivers, deleting some of them may render the system unbootable.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DaxG

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Posted 12 December 2016 - 12:05 PM

Hey i had a problem with my Windows Update not working and getting stuck on "checking for updates" and since i never had any problems i just left it there but now i have fixed this by downloading 2 updates manually from the Microsoft website and it says that i have 208 updates so i will download them and see if that fixes my problem.

 

What i did to the registry: 

  • Went to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Graphics Drivers
  • Added a QWORD - TdrLevel
  • Added a QWORD - TdrDelay and set the value to 2 hexadecimals 

 

EDIT: I have downloaded all the important updates but the BSOD is still appearing. I have still 11 optional updates but when i tried downloading them the download was stuck at 0kb - 0% for 1 hour and 30 minutes until i stopped the download. I have also deleted the TdrLevel and changed the TdrDelay value to 8 in the registry. Now the game that i tested it on - Overwatch - would only freeze when loading into a game and the monitor would make a strange noise and the screen would go black.

 

I ran the Sysnative App for more than 30 minutes and it was still at waiting for 'system info'. Attached File  SysnativeFileCollectionApp.zip   3.01MB   3 downloads

 

My minidump folder is still empty after i set it up and i couldn't find the MEMORY.DMP file.There was so many .dmp files that they would definitely exceed the forums max file size and my hdmp files were also too big.Here are my .mdmp files:

Attached Files


Edited by DaxG, 12 December 2016 - 05:17 PM.


#4 usasma

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Posted 14 December 2016 - 06:27 AM

The systeminfo.txt report only shows 163 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have issues in Device Manager:

 

Niedostępne    HID\VID_046D&PID_C07E&MI_01&COL01\7&2C546212&0&0000    This device is disabled.
Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.

It appears that the first one is a Logitech devie, most likely a gaming mouse.  Did you disable this deliberately?  If so, why did you disable it?

I'd strongly suggest uninstalling it's software and then phsyically removing it from the system if it's not needed.

If it is needed, then re-enable it and update it's software to the latest compatible version.

 

The second device is a Windows security device - and it's asence can cause many problems for your system.

The "fix" here is to ensure that you get ALL the available Windows Updates.

 

If you're concerned about TDR errors, please run through the checks on this page:  http://www.carrona.org/VideoTDR.html

 

Lot's of TDR events (STOP 0x117 and 0x116) in the WER section of the MSINFO32 report.

In addition there are hundreds of Live Kernel Events and relatively few BSOD's listed there.

I suspect a hardware issue because of this - please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the video tests, but please complete all of them and let us know the results.

 

You have a NETGEAR WNDA3100v3 N600 Wireless Dual Band USB Adapter

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

 

I don't see anything significant in the memory dumps, but they're user mode dumps (and I'm a kernel mode specialist).

 

In short, I suspect a problem with the video card.

Let us know what the diagnostics say, and we'll move on from there.
Most likely my next suggestion will be to try another video card.

If you don't have one to try, you may be able to get one from a shop that'll let you return it for your money back (if it's not needed).

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 DaxG

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Posted 15 December 2016 - 11:51 AM

I have re-installed Windows and i dont have any more BSODs however i still have the "driver has stopped responding but has recovered" error.



#6 usasma

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Posted 17 December 2016 - 02:32 PM

Please follow the steps on this page:  http://www.carrona.org/VideoTDR.html

If you finish them and the problems still occur - then it's time to try another video card.

If you don't have one to test with, try purchasing one from a shop that will allow you to return it if it's not needed (for your money back).

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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