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Can't update AVG software, Win32/Heri virus


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#1 ihatemicrosoft57

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Posted 10 December 2016 - 02:47 PM

I'm using a Dell Dimension E520 desktop with 3 Gigs of RAM, a 3 GHz processor, DVD ROM drive and running Windows XP.  It was my son's computer that hasn't been used in a couple of years due to some unknown issue.  I cannot update the AVG antivirus software: the message is "Update failed, General Error."  I scanned the computer and AVG found two instances of Win32/Heri virus that it supposedly quarantined.  It won't let me install a newer version of AVG for the same reason.  I was able to update Spybot, ran a scan and found many issues (like 100's) which it took care of.  One that it couldn't delete was:

 

HKEY_USERS\S-1-5-18\software\microsoft\windowsmedia\WMSDK\general

 

The last virus that AVG detected was:  C:\progranfiles\spybot-search and destroy2\SDWSCSvc.exe.

 

 My plan is to attempt to upgrade to Windows 8 or 8.1 if the computer is compatible and I can clean it up first.

 

I am afraid to connect to the Internet for fear of contaminating other computers on my home network.  Is this possible?  I'm typing this email from a laptop.

 

Any help you can provide to clean the machine would be greatly appreciated.

 

Thanks.

 

Joe

 

 

 

Mod Edit

Moved from Windows XP to Am I Infected

 

NickAu


Edited by NickAu, 10 December 2016 - 03:18 PM.
Mod Edit


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#2 JohnC_21

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Posted 10 December 2016 - 03:09 PM

There is no way to upgrade to 8 from XP and keep all your settings and programs. If you are planning on upgrading to 8 then backup what files you can, wipe the disk and install Windows 8 to a clean drive especially after dealing with all your malware infections.

 

Yes, it is possible to have other computers on the network infected by this computer depending on the infection. I am going to ask a mod to move this to the Am I Infected Forum.

 

The last virus that AVG detected was:  C:\progranfiles\spybot-search and destroy2\SDWSCSvc.exe.

 

This may be a false positive as this is a service Spybot uses to run. 






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