Yesterday my laptop randomly locked up and completely stopped responding, so I turned it off, then back on again.
Startup usually takes a while, but this time it was a bit longer, then the Windows 10 Recovery screen came up. Nothing I've attempted thus far has worked
-the Windows disk repair utility fails
-I don't have a previous restore point
-reverting to an older build failed
-when I managed to boot into safe mode, I got this error: https://drive.google.com/open?id=0B71_4lzkrznadklKMTRlZExJLWM
(this is an image file on google drive)
-I'd rather not attempt a full Windows reset except as a last resort
I followed some other instructions on this site to test memory, which involved booting from a USB drive, and now that process is totally hanging. So far, I'm unable to get back to the recovery options screen.
To clarify: I see the startup logo, the circle of dots that shows the system is loading, and then a blank screen.
Update: I allowed the computer to sit at the blank screen for a while, and finally it went back into recovery mode. It currently seems caught in a loop in which it attempts to repair disk errors, then restarts, then repeats.
I'm usually pretty good at troubleshooting issues like this, but I have to admit I'm completely stumped.
The computer is an Asus G55VW. Bios ver, 217.
Thanks so much! I appreciate all you do!
Edited by davidyates, 10 December 2016 - 03:04 PM.