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Windows 10 restart loop


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#1 chris1995

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Posted 10 December 2016 - 08:39 AM

After updating Windows 10 in my hp laptop it installed it then just started restarting over and over again. It doesn't even let me log in it just shows me the hp icon then the Windows icon and starts all over again. Is there anything I can do to fix this?

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#2 JohnC_21

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Posted 10 December 2016 - 09:24 AM

You can try the following to get the Advanced Boot Menu and then from there do a System Restore before the update if one is available.

 

  1. Hold the Power Button for 5 seconds or until the computer completely shuts off.
  2. Press the Power Button to turn the computer on.
  3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
  4. Repeat this process 2 or 3 times until you see the Preparing Automatic Repair screen.
  5. Let the computer boot to the Automatic Repair screen.
  6. Click Advanced Options, and then select Troubleshoot.


#3 chris1995

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Posted 10 December 2016 - 09:30 AM

It is not working. Nothing changed

#4 chris1995

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Posted 10 December 2016 - 09:42 AM

My screen will not even turn on now!!!!!

#5 JohnC_21

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Posted 10 December 2016 - 10:14 AM

If this is a laptop pull the power adapter or power cord if a Desktop. Remove the main battery of the laptop if easily accessible. Hold the power button down for 30 seconds. Attach your power but not the main battery if a laptop. Try booting. 



#6 chris1995

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Posted 10 December 2016 - 10:16 AM

I did that 30 sec & the 1 and 2 minutes it does not work

#7 JohnC_21

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Posted 10 December 2016 - 10:27 AM

When you say it does not have a screen do you mean there are no lights and you do not hear the hard drive and fans spinning up. In other words the computer is completely dead when you push the power button?



#8 chris1995

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Posted 10 December 2016 - 10:29 AM

No every thing turns on but the screen.

#9 JohnC_21

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Posted 10 December 2016 - 10:36 AM

Either the screen has died or this is a Windows 10 issue. Do you have access to another computer where you can burn a CD or create a bootable USB flash drive?Do you have a USB external drive to backup your personal data?

 

Did the computer come preinstalled with Windows 10 or was this an upgrade from a previous OS?

 

What is the make and model of the computer with the problem?

 

What is the OS you are currently posting from?

 

Edit: When the computer boots do you see the OEM or Motherboard makers logo?


Edited by JohnC_21, 10 December 2016 - 10:38 AM.


#10 chris1995

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Posted 10 December 2016 - 10:41 AM

Yes I have access to another computer. I do have a USB drive.
The computer was pre installed from Windows 10. The computer is an HP envy core i7
And I am using my iPad now

#11 JohnC_21

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Posted 10 December 2016 - 10:51 AM

We can try doing a System Restore with Windows install Media. Use the Media Creation Tool to create a bootable USB flash drive. Boot the flash drive and click Repair Computer. It will be at the lower left of one of the screens. From there you should be able to do a System Restore if a date is available.

 

See this guide under the heading Booting to Recovery Environment with Windows 10 installation media or Recovery Drive/System Repair Disc about a third of the way down the page. Select System Restore.

 

https://www.winhelp.us/repair-your-computer-in-windows-10.html

 

Do you see the HP logo when you boot the computer? You can check the hardware on a HP by tapping F2 when booting and selecting Diagnostics. 

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01443317






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