Hi to all I am new to this and not good with computers.I am running windows10 and got infected with THE SMART SEARCH virus. I tried everything to get rid of it but no success, I then found AdwCleaner by Malwarebytes and used that, it found infections and I followed the instructions. The machine rebooted but when I sign in to my account it says welcome and then I get a blank screen nothing happens at all. I can sign in with the second user after a slight delay and have found my documents through searching but I cannot boot from my account. Will I have to reinstall windows is there an easy way and keep my documents as I have no install disc as this was done through Microsoft. My windows 10 is genuine and registered.
I would be grateful for any help.
Regards to all.