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Desktop Crashes and Turns Off During Gaming


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#1 yeah3x

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Posted 09 December 2016 - 04:12 PM

Hello. I built a desktop computer two years ago but over the past couple months the computer is completely crashing when under "stress". I put it in quotes because I have only been playing Dota 2 and Starcraft II at 1650x1080. Both games run great (well above 30 FPS on just about all max settings), but occasionally the computer has been crashing. There's never a crash to deskptop, a BSOD, or any error message. The computer just completely shuts down on the spot and my monitor goes to a no input screen. I am worried I did something wrong while building but it was fine until recently and now it happens any time I try to run any game. Browsing the web, email, Word, etc are always fine. When the computer crashes there's no slowdown or any warning before it happens.

 

So that's why background. I have attached the specs of the computer here from Speccy.

http://speccy.piriform.com/results/lHfjcsePjUKPXusCLT0ljRv

 

 

And here is the output from analyzing in WhoCrashed. Notice how none of the gaming related crashes appear. I had one this morning (12/9/16) and there is no log about it.

http://pastebin.com/CjfnkRq3

 

 

When I first built the computer I had a faulty RAM stick I was getting BSOD about and had it replaced by Crucial. Could this be overheating or some kind of cable connection error? I just am not sure what could be causing it. Thanks for any advice in advance,



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#2 usasma

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Posted 10 December 2016 - 09:58 AM

Please update your Intel wifi drivers and see if that helps (from the WhoCrashed data)

 

If Daemon Tools is installed:

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

Beyond that, let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 yeah3x

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Posted 10 December 2016 - 10:27 PM

Thanks so much for the reply.

 

Attached are the SysnativeFileCollectionApp results and the admin event file. The perfmon monitor said it was going to monitor for 60 seconds but it's still going after 5 minutes. I'll let it run and edit and add the attachment if it ever finishes.

 

I also completely removed the Daemon Tools Lite program and cleaned the registry. I then updated the Intel Wifi drivers. Finally I have Speedfan monitoring my computer temperates. I'll try to run a game for a little bit tonight and see if it crashes and check the logs if it does. Otherwise let me know if anything else would be useful. Thanks for your time. Really appreciate it.

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#4 yeah3x

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Posted 11 December 2016 - 12:56 PM

So I was playing Starcraft last night and had another crash. No BSOD. I attached the speed fan logs as a zip in this post. There were two files around the time of crash. One at 11:59pm and then one saved at 12:08 am so I attached both. I cleaned out my logs and now checking WhoCrashed, there are no crash logs to display. I guess I will try to run a HDD test sine maybe that could be causing an immediate crash with no BSOD? Before I had my faulty RAM stick replaced when I first built the computer, I was getting the blue screen so the HDD failing for some reason could be causing the system to immediately fail right?

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#5 usasma

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Posted 11 December 2016 - 07:49 PM

Nothing really significant (that I can see) in the Admin logfile.

This makes us suspect a hardware problem.

 

Your UEFI/BIOS (version 2103) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The SpeedFan logs show the temps rising rapidly, but the logs cutoff before the temps become a problem.

 

I would suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

There was only 1 disk error in the Admin logfile - so while it's possible that there is a hard drive problem, I wouldn't think it likely (but be sure to run the test anyway).

Please run ALL of the tests and be sure to let us know the results.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 yeah3x

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Posted 11 December 2016 - 08:57 PM

Nothing really significant (that I can see) in the Admin logfile.

This makes us suspect a hardware problem.

 

Your UEFI/BIOS (version 2103) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 5 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The SpeedFan logs show the temps rising rapidly, but the logs cutoff before the temps become a problem.

 

I would suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

There was only 1 disk error in the Admin logfile - so while it's possible that there is a hard drive problem, I wouldn't think it likely (but be sure to run the test anyway).

Please run ALL of the tests and be sure to let us know the results.

Ok thanks I'll try that tomorrow. I did run the Seagate check suggested here: https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html .

 

Earlier today I started the long test. About 4 hours later it was still only at 13% (was there for two hours approximately) and then the computer started making a really loud whiney type noise so I turned off the computer via the power button since the computer froze and I couldn't move the mouse to click abort test. Not sure what is going on.



#7 usasma

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Posted 13 December 2016 - 08:59 AM

In general, if the test has problems, then there's likely a problem with the hard drive.

Can you try any other hard drive tests?

 

EDIT:  If you can't successfully run any other tests, then the next step is to try another hard drive.

If you don't have a spare, see if you can purchase one from a shop that'll let you return it if it's not needed (for your money back)

You can download a free copy of W10 using the Media Creation Tool here:  https://www.microsoft.com/en-us/software-download/windows10/


Edited by usasma, 13 December 2016 - 09:58 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 yeah3x

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Posted 29 December 2016 - 03:55 PM

In general, if the test has problems, then there's likely a problem with the hard drive.

Can you try any other hard drive tests?

 

EDIT:  If you can't successfully run any other tests, then the next step is to try another hard drive.

If you don't have a spare, see if you can purchase one from a shop that'll let you return it if it's not needed (for your money back)

You can download a free copy of W10 using the Media Creation Tool here:  https://www.microsoft.com/en-us/software-download/windows10/

So I finally got a second hard drive to test. Installed fresh Windows and Starcraft 2. Again a full system crash with no blue screen. Probably a power supply issue right? Crashes with no warnings, no blue screens, or anything. 



#9 usasma

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Posted 01 January 2017 - 07:58 AM

It's hard to say what's causing this could be the motherboard, video card, PSU, RAM, or many other components (even a bad HDD cable).

If you've finished all the diagnostic tests here:  http://www.carrona.org/hwdiag.html

Then I'd try this procedure to help narrow down the problem:  http://www.carrona.org/strpdown.html

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 shadow_647

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Posted 01 January 2017 - 11:08 AM

It's hard to say what's causing this could be the motherboard, video card, PSU, RAM, or many other components (even a bad HDD cable)

 

 

Not really the speed fan temps were at cpu idle speed, their so low that's the only thing it could be, that's not 100% all cores loaded temps after 15 min burn-in run

 

 

OP: really loud whiney type noise.

Under load = noise like that ? probably cpu heat sink fan, whens the last time to clean out the dust in their and as well what is your heat sink ?

 

Max temp for your cpu is 70c TDP 95

 

PLZ run this http://www.mersenne.org/download/

 

Have this running at the same time http://openhardwaremonitor.org/

 

Do 15 min of prime95, if the cpu temp trys to get past 65C stop test, keep en eye on fan speed as you do this as well.

 

All most be willing to bet a $20 theirs crud in the heat sink or lame heat sink or both.


Edited by shadow_647, 01 January 2017 - 11:13 AM.


#11 yeah3x

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Posted 02 January 2017 - 11:11 AM

 

It's hard to say what's causing this could be the motherboard, video card, PSU, RAM, or many other components (even a bad HDD cable)

 

 

Not really the speed fan temps were at cpu idle speed, their so low that's the only thing it could be, that's not 100% all cores loaded temps after 15 min burn-in run

 

 

OP: really loud whiney type noise.

Under load = noise like that ? probably cpu heat sink fan, whens the last time to clean out the dust in their and as well what is your heat sink ?

 

Max temp for your cpu is 70c TDP 95

 

PLZ run this http://www.mersenne.org/download/

 

Have this running at the same time http://openhardwaremonitor.org/

 

Do 15 min of prime95, if the cpu temp trys to get past 65C stop test, keep en eye on fan speed as you do this as well.

 

All most be willing to bet a $20 theirs crud in the heat sink or lame heat sink or both.

 

Welp nice call. CPU temp was up to 65C after about 4-5 minutes of testing so I stopped it. I don't have any sort of custom heat sink just the fans with my case and the thermal paste that came with my CPU. Would buying thermal paste and reapplying fix this issue or do I need a more thorough solution? I don't do any overclocking so I figured I didn't need a serious heat solution.

 

Thanks for all your help. This is my first computer I built so I knew I was bound to make mistakes.



#12 shadow_647

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Posted 02 January 2017 - 11:27 AM

Saw this coming, min you were talking about a fan that went in to panic mode in side the case when the cpu was put under full load i knew what was going on, this problem is so common its all most the first thing i ask people to check if they start going on about common symptoms that happen to a computer when the cpu runs too hot.

 

Sadly i don't know why the people that make CPU's box their chips with lame coolers, so many people end up killing their cpus or end up with problems and at best with no dust and good case cooling in a part of the world were the air is not to hot the stock coolers run the chips at 5~10% of the heat limit all day if under full load.

 

Anyways this cooler is about $45 with tax on newegg and is/was popular at one time.

My self i would say cooler replacement time, all in one liquid coolers is all the rage of late as well but watch out for the cheap ones, some are no better or worse then a top of the line air cooler and cost more.

 

http://www.coolermaster.com/cooling/cpu-air-cooler/hyper-212-evo/


Edited by shadow_647, 02 January 2017 - 11:29 AM.


#13 yeah3x

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Posted 02 January 2017 - 12:21 PM

Saw this coming, min you were talking about a fan that went in to panic mode in side the case when the cpu was put under full load i knew what was going on, this problem is so common its all most the first thing i ask people to check if they start going on about common symptoms that happen to a computer when the cpu runs too hot.

 

Sadly i don't know why the people that make CPU's box their chips with lame coolers, so many people end up killing their cpus or end up with problems and at best with no dust and good case cooling in a part of the world were the air is not to hot the stock coolers run the chips at 5~10% of the heat limit all day if under full load.

 

Anyways this cooler is about $45 with tax on newegg and is/was popular at one time.

My self i would say cooler replacement time, all in one liquid coolers is all the rage of late as well but watch out for the cheap ones, some are no better or worse then a top of the line air cooler and cost more.

 

http://www.coolermaster.com/cooling/cpu-air-cooler/hyper-212-evo/

Awesome thanks. Is there a site to check if a cooler will fit in a specific case? I guess I can just check dimensions and measure. Thanks for your help!






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