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Windows 10 hanging/freezing and occasional BSOD


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#1 cassette

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Posted 09 December 2016 - 03:15 PM

Hi, I'm hoping you can help- problem is exactly as stated in topic title. Using Lenovo Laptop, originally Windows 7, upgraded to 10.

BSOD gives error message Critical Process Died.

 

I appreciate your time with this, let me know what other info you need.

 

Thank you

Attached Files



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#2 usasma

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Posted 10 December 2016 - 09:51 AM

Please uninstall/reinstall the Lenove EasyCamera software (from the Perfmon report)

 

Only one memory dump in the uploaded reports

But lot's of STOP 0xEF BSOD's in the WER section of MSINFO32

If using a disk cleaning program (such as CCleaner) please stop while we're troubleshooting.

 

Your UEFI/BIOS (version 45CN47WW) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Lot's of WinPatrol errors in the WER section of MSINFO32.  I'd suggest uninstalling it to see if that helps.

 

The memory dump isn't very clear, but the info from the WER section seems to point to an error during a power state transition (I'm guessing here).

I'm also guessing about it being a problem as the system transitions from user-mode to kernel-mode.

So, if the guess' are correct, do you have a System Restore point available from before the crashes started?  If so, give it a try and see if that helps.
If not, we'll move on with the analysis.......

 

Please note the drivers below that date from before W10 was released (29 July 2015)

They may not be compatible w/W10 - so check the manufacturer's website for each one and see if there is any info on their compatibility.

 

Finally, if none of this helps, then give Driver Verifier a try according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Dec  9 14:27:43.991 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120916-49546-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 5:09:46.709
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+d6 )
BugCheck EF, {ffffb080d4fcf780, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffb080d4fcf780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_dc622080_umpoext.dll!unknown_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  45CN47WW
  BIOS Release Date             02/15/2012
  Manufacturer                  LENOVO
  Product Name                  1024BRG
  Baseboard Product             Emerald Lake
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Dec  9 14:27:43.991 2016 (UTC - 5:00)**************************
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
clwvd.sys                   Tue Jul 27 21:13:47 2010 (4C4F844B)
BPntDrv.sys                 Thu Sep  2 04:23:31 2010 (4C7F5F03)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
fbfmon.sys                  Wed Nov 24 04:42:09 2010 (4CECDDF1)
ekaprot6.sys                Mon Dec 19 09:39:40 2011 (4EEF4CAC)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
iaStorA.sys                 Wed Sep 18 11:33:51 2013 (5239C7DF)
tap-tb-0901.sys             Tue Aug 12 03:45:22 2014 (53E9C612)
bcmwl63a.sys                Thu Sep  4 09:02:16 2014 (540862D8)
Sftvollh.sys                Tue Oct  7 23:03:06 2014 (5434A96A)
Sftfslh.sys                 Tue Oct  7 23:03:22 2014 (5434A97A)
Sftplaylh.sys               Tue Oct  7 23:03:44 2014 (5434A990)
Sftredirlh.sys              Tue Oct  7 23:03:47 2014 (5434A993)
AcpiVpc.sys                 Fri May 15 01:52:35 2015 (555589A3)
igdkmd64.sys                Tue May 26 23:53:18 2015 (55653FAE)
usbaapl64.sys               Thu Jun 11 02:08:10 2015 (557925CA)
rt640x64.sys                Thu Oct  1 06:34:33 2015 (560D0C39)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
SynTP.sys                   Fri May 27 16:53:31 2016 (5748B3CB)
RTKVHD64.sys                Tue Jun  7 08:55:20 2016 (5756C438)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
RtsUer.sys                  Thu Aug  4 21:08:09 2016 (57A3E6F9)


http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=clwvd.sys
http://www.carrona.org/drivers/driver.php?id=BPntDrv.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=fbfmon.sys
http://www.carrona.org/drivers/driver.php?id=ekaprot6.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=tap-tb-0901.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=usbaapl64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 cassette

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Posted 11 December 2016 - 03:35 PM

Hi, thanks for your help so far.

 

As per your instructions:

 

I have uninstalled the Lenovo Easy Care Software.

I have manually checked for Windows Updates and had no issues.

I have uninstalled WinPatrol

 

 

I have not  updated the BIOS- I'm sorry, but I can't figure out which update, if any, is the right one and I thought it better not to proceed blindly.

 

Driver Verifier is running.

 

The computer hasn't crashed since just before I started this post, so I'm not sure if any of these changes have had any effect or not.

 

Is there anything you advise next?

 

Thank you.



#4 baines77

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Posted 12 December 2016 - 03:09 PM

If you hit support.lenovo.com and use the service bridge to check for driver updates - BIOS will be part of that.  The Lenovo site can/will automatically detect your system and return the appropriate drivers and updates for your system - takes the guess work out of it.  Do you have any external devices plugged in such as an HDD, web cam, printer/scanner, etc?  Make sure those are all up to date with latest drivers from OEM website and/or get rid of all of them one by one to see which (if any) may be causing the crashing. 



#5 cassette

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Posted 12 December 2016 - 03:51 PM

Hi, thanks for that- I had looked on lenovo.com, but the options for updates they give for my laptop are all for Windows 7, which this originally was. As I upgraded to Windows 10, I wasn't sure if these were the right ones or not?

 

No external devices plugged in



#6 baines77

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Posted 12 December 2016 - 03:56 PM

You'd def want the ones for Win10, the Win7 drivers won't help you at this point since you've upgraded to 10.  Alternatively, you can throw in the Lenovo serial number of your PC and search manually for the latest BIOS.  The serial number should be on a sticker on the unit somewhere (probably on the bottom of it.  If not, pull your battery, it may be in the battery well of the laptop.  



#7 usasma

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Posted 13 December 2016 - 09:07 AM

In mosdt cases you can run the W7 BIOS update in W10 (I wouldn't try any other drivers that way - but the BIOS stuff works a bit differently).

In looking at similar models to your system on the Lenovo site, I didn't find any updated BIOS's

In the event that there are no updates available - you just won't be able to update it.

The bad news is that if there is an incompatibility caused by the BIOS, there is no way to fix it (other than reverting to the previous OS).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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