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Uninstalling a program?


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#1 tom-ky

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Posted 08 December 2016 - 11:35 PM

We use a program to track beef cattle that is giving me a problem. Not getting any support from the company so I am grasping for solutions.

 

Not sure if my new hard drive and installation of Windows 7 is causing the problem or not but the newest version worked fine before doing that.

Now the program won't back up it just gives an error.

 

I have an older version saved on a external drive and wanted to try it. When I try to uninstall the new version it shows it gone and I go deleted all the folders with the programs name on them. When doing a reinstall it is still picking up the data from somewhere without be restoring it from a backup file on a flash drive. I have searched "C" drive for anymore files with that program's name and found none.

 

How can I be sure it is completely uninstalled so I can try to get it working correctly?  It looks like it uses Access database as a file.

 

Thanks



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#2 hamluis

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Posted 09 December 2016 - 10:42 AM

I urge you to read and follow the instructions provided below.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 tom-ky

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Posted 09 December 2016 - 11:28 AM

Hope this is what you requested, Thanks.

 

http://speccy.piriform.com/results/FQHq0L3qzG45o3YOFa5xT6l

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Thomas (administrator) on 09-12-2016 at 10:25:57
Running from "C:\Users\Thomas\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: CM1630 Manufacturer: ASUSTeK Computer INC.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/08/2016 07:53:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (12/07/2016 09:48:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18523, time stamp: 0x580b8dd4
Faulting module name: MSHTML.dll, version: 11.0.9600.18525, time stamp: 0x58121758
Exception code: 0xc0000005
Fault offset: 0x006ac473
Faulting process id: 0x12a4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (12/06/2016 03:51:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (12/06/2016 11:42:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (12/05/2016 09:22:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (12/05/2016 08:05:20 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.

 

Error: (12/05/2016 08:05:12 AM) (Source: ESENT) (User: )
Description: Catalog Database (1180) Catalog Database: An attempt to open the file "C:\Windows\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

 

Error: (12/05/2016 08:05:01 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1032.

 

Error: (12/05/2016 08:05:01 AM) (Source: ESENT) (User: )
Description: Catalog Database (1180) Catalog Database: An attempt to open the file "C:\Windows\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

 

Error: (12/05/2016 08:00:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (12/08/2016 07:53:45 PM) (Source: Service Control Manager) (User: )
Description: The AMD FUEL Service service hung on starting.

 

Error: (12/08/2016 06:34:26 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk3\DR3.

 

Error: (12/08/2016 01:18:42 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

 

Error: (12/08/2016 12:37:24 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

 

Error: (12/07/2016 04:17:05 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

 

Error: (12/06/2016 06:36:50 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: HP - Display - HP 2210 Series Wide LCD Monitor.

 

Error: (12/06/2016 06:36:05 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: HP - Display - HP 2210 Series Wide LCD Monitor.

 

Error: (12/06/2016 03:50:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:48:53 PM on ‎12/‎6/‎2016 was unexpected.

 

Error: (12/06/2016 12:58:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.

 

Error: (12/06/2016 12:58:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

 

Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.020.20042 - Adobe Systems Incorporated)
Adobe Flash Player 23 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 23.0.0.207 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{37FCE154-7F59-74F0-3A35-BF503CEB230B}) (Version: 8.0.877.0 - Advanced Micro Devices, Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 12.3.2280 - AVAST Software)
CattleWorks v6.0 (HKLM-x32\...\{5C5DB188-BDBA-4079-9EDA-01A948EFA825}) (Version: 6.1.0 - CattleWorks LLC)
CCleaner (HKLM\...\CCleaner) (Version: 5.24 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
EPU-4 Engine (HKLM-x32\...\{8F66047B-1AF3-40D9-80D7-106E2EDC2C2A}) (Version: 1.00.25 - )
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Karen's Replicator (HKLM-x32\...\Karen's Replicator) (Version: 3.6.0.9 - Karen Kenworthy)
Macrium Reflect Free Edition (HKLM\...\{F11B4FAA-198D-441F-85E4-7EED9E2D823B}) (Version: 6.2.1549 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 6.1 - Paramount Software (UK) Ltd.)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 50.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 50.0.2 (x86 en-US)) (Version: 50.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 50.0.2 - Mozilla)
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.17.0 - NEC Electronics Corporation) Hidden
NEC Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{D7BF9739-8A68-4335-BBEE-37752AD9E86B}) (Version: 1.0.17.0 - NEC Electronics Corporation)
OpenOffice 4.1.3 (HKLM-x32\...\{EEA30AEB-8BA7-465B-85D4-098BB99733E7}) (Version: 4.13.9783 - Apache Software Foundation)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.11.1 - Intuit)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9DAABC60-A5EF-41FF-B2B9-17329590CD5}) (Version: 1.00.0226 - REALTEK Semiconductor Corp.)
SafeZone Stable 1.51.2220.62 (HKLM-x32\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
Seagate Dashboard (HKLM-x32\...\{EA266F00-A8E7-43A0-8DED-FBFE3F076934}) (Version: 4.4.19.0 - Seagate)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 5887.18 MB
Available physical RAM: 2614.84 MB
Total Virtual: 11772.54 MB
Available Virtual: 7517.67 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:852.45 GB) NTFS
7 Drive k: (BACKUPS) (Removable) (Total:7.45 GB) (Free:5.04 GB) FAT32

 

========================= Users: ========================================

User accounts for \\THOMAS-PC

 

Administrator            Guest                    Thomas                  

 

**** End of log ****


Edited by hamluis, 09 December 2016 - 02:30 PM.


#4 hamluis

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Posted 09 December 2016 - 03:01 PM

What I see:

 

    a.  A problem with IE max memory use...3 times what I would expect.  Access denied error.

 

    b.  A problem with Windows Update.

 

    c.  Controller error on hard disk...may be the flash drive, may be the hard drive.  In any case...I suggest you not use a flash drive for storage.  Your C: partition is about 8 times what would be an acceptable/reasonable size...I would reduce the size of C: to no more than 100GB...and set up the remaining space as storage partitions.  The larger a partition...the longer it takes for routine scans on same.

 

    d.  Doing a clean install 10 days ago...probably wiped out any real evidence of what may have been wrong at that time.  I don't see any application errors pointing to something unusal.

 

    e.  This Version of Cattleworks...appears to be compatible with all existing versions of Windows.

 

Louis



#5 tom-ky

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Posted 09 December 2016 - 06:31 PM

Thanks, it did not do this before the reinstall. 

 

What needs to be done to correct any windows update issues?  Computer shows up to date.

 

Also why would IE be using so much memory?


Edited by hamluis, 10 December 2016 - 07:23 AM.
Removed unnecessary quotebox - Hamluis.


#6 hamluis

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Posted 10 December 2016 - 07:48 AM

Let's back up a minute.

 

If system was working properly...why did you do install of Win 7?

 

I don't see where Access is even installed...but I do see security updates for it being installed.  I see no Access processes being run on the system.

 

I can only speculate about IE and RAM usage.  Typically, every browser window opened at the same time...will increase memory usage.  I also believe that Windows Update problems may result in more memory usage.  But...so can malware.  As I said...this is only speculation.  The data I find on the IE error noted in MTB above...suggests possible file corruption.  I suggest you run the sfc /scannow command on your Windows partition.  Before doing that, I would run the chkdsk /r command.

 

Regarding Windows Update...you don't seem to have any problem installing updates...but, again, I find it strange that security updates for Access are being installed but I see no evidence that MS Access is installed when I look at processes.  Your assertion about Access in your initial post...is the only reason that I even mention Access.

 

Louis



#7 tom-ky

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Posted 10 December 2016 - 10:05 AM

Hard drive failed is the reason for a new install. I did not do it a local computer repair guy did as I did not have a way to reinstall Windows.

 

I will try some the scan and check. Some of this computer stuff is above my head but have always figured out everything on my own with the help of forums. Wish I would have bought a Windows disk and did my own reinstall now as I had multiple trips to this guy and now he won't respond to my questions about this.


Edited by tom-ky, 10 December 2016 - 10:05 AM.


#8 hamluis

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Posted 10 December 2016 - 11:32 AM

Understood :).

 

Google provides a lot of information...some of which is useful...for a large number of ordinary situations.  It can help minimize those things which you feel are "over your head."

 

Louis



#9 tom-ky

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Posted 10 December 2016 - 03:52 PM

Office 2007 is installed on this computer, isn't Access part of that? 



#10 hamluis

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Posted 10 December 2016 - 04:26 PM

I see that Office 2007 is installed, but I don't see any Access processes.  From what I've now read..., that may be common with that edition.  In any case, as I said, I don't believe it significant.

 

Louis



#11 tom-ky

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Posted 10 December 2016 - 04:50 PM

When I uninstall the program I have deleted all folders with the  Cattleworks name on it.  When I reinstall it to see if that helps it picks my data up from somewhere, why would that happen? 

 

Also if I bought Windows 10 do you think that would help?

You see any issues with this computer running windows 10?

 

The guy that did the hard drive and reinstall will not respond to my messages, program worked fine before the hard drive was replaced.  Tried it on my daughters laptop and it works as it should.

 

Thanks for your input.



#12 hamluis

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Posted 10 December 2016 - 05:14 PM

Uninstalling...is not deleting files.

 

There are registry entries for every program installed that match up with the files installed.  Deleting files or folders...will not remove registry entries.  The proper vehicle for uninstalling a program is the native Windows function.

 

I'm not inclined to answer questions about Windows 10....there are 2 forums for such.  We focus on Windows 7 issues/situations in this forum.  But...IMO...going to a different O/S does not usually correct/overcome situations that may have a focus in hardware or malware.

 

The fact that you have a history of problems...and seem to have a support problem with persons you have trusted before...is not a good sign, IMO.

 

If this were my system...I would wipe it and install some version of Windows...after satisfying myself that the hard drive/SSD is worthy of an install effort via the running of a reliable/proven hard drive diagnostic.

 

SeaTools For Windows (Maxtor, Seagate, Samsung only) Download - http://www.seagate.com/files/www-content/support-content/downloads/seatools/en-us/seatools-for-windows-en-us.pdf

 

Louis



#13 ranchhand_

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Posted 10 December 2016 - 05:37 PM

The easiest way to make sure Access is installed is to re-install Office. Or if you can install the components individually, just reinstall Access alone from your DVD.

At this point, I would find your problem first before installing Windows 10. At this point and for what you need, Windows 7 will run anything you have. Upgrading to Windows 10 will just complicate the situation and may not solve it.

Just a couple of things I noticed:

Your 1TB Seagate HDD (Hard Disk Drive) is running at 101°F; that is a bit high, normally it should be running at idle in the 50s - 70s. Your mainboard is running at 96°F, you really want to bring that down if you can. Your CPU is running at 78°F which is a bit high if it is at idle, but not enough to worry about. What this indicates to me is that you need a bit more air circulation in the case. Try running it with the side cover off and see if some of those temps come down. If the case has not been cleaned in a long time, that is where to start. Dust builds up over time, especially the CPU heatsink fan, the Northbridge and/or Southbridge heat sinks on the motherboard and vent fans.

You mentioned that you wiped the HDD and reinstalled Windows 7 recently. Did you reinstall the motherboard chipset drivers? That can make a big difference in performance. You have integrated video on that board, and without the drivers it may not run properly. If you are lucky the generic Windows drivers supplied will work.

>>>[Hamluis just posted, he beat me to the Enter key, but I will finish my thought anyway]<<<

I suggest that you test your HDD to see if it has problems; the Speccy report indicated that SMART had not tripped (and that is good) but the Seatools utility Hamluis suggested is an excellent way to test and is much deeper. Here is my canned tutorial; please post back with the result.

 

Run Seatools for Windows hard drive tester. Download per the link below, install and run the program (free).

http://www.seagate.com/support/downloads/seatools/#

> The opening screen lists all the HDD disks in your computer.

> In the header, "Basic Tests" you will run two (2) tests, S.M.A.R.T. Check, and Short Generic. Simply click first on SMART Check and let it complete, then click on Short Generic and let it complete. Do not run any other tests or features.

> When each test completes, you will get either "Pass" or "Fail". Post back with the results of each of those two tests.
Be sure to have your hard drive directly installed internally to the motherboard, not in an external case. Also, please disconnect/remove any other installed HDDs or flash drives, leaving only the target drive that has Windows installed connected.

 

How can I be sure it is completely uninstalled so I can try to get it working correctly?

 

IF I am understanding you correctly, you attempted to install Windows7 on an external drive, and before you did that you manually deleted all the files on the drive. Please correct me if I am wrong.

IF that is what you did, and as Hamluis pointed out, you did it incorrectly.

What you want to do is install that hard drive in your case, then disconnect any other drives, internal or external including flash drives in USB ports. Now, using your Windows 7 installation disk, DELETE all partitions on the drive, totally wiping it clean. CREATE a new partition, format it in NTFS, and now reinstall Windows7. After the installation is complete, immediately install the motherboard drivers for the mobo (motherboard) that you have.

After that, reinstall all your programs. Be sure to back up all the data that you want to save, especially your cattle program data, you probably don't want to lose that.


Edited by ranchhand_, 10 December 2016 - 06:03 PM.

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#14 tom-ky

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Posted 10 December 2016 - 06:32 PM

The easiest way to make sure Access is installed is to re-install Office. Or if you can install the components individually, just reinstall Access alone from your DVD.

At this point, I would find your problem first before installing Windows 10. At this point and for what you need, Windows 7 will run anything you have. Upgrading to Windows 10 will just complicate the situation and may not solve it.

Just a couple of things I noticed:

Your 1TB Seagate HDD (Hard Disk Drive) is running at 101°F; that is a bit high, normally it should be running at idle in the 50s - 70s. Your mainboard is running at 96°F, you really want to bring that down if you can. Your CPU is running at 78°F which is a bit high if it is at idle, but not enough to worry about. What this indicates to me is that you need a bit more air circulation in the case. Try running it with the side cover off and see if some of those temps come down. If the case has not been cleaned in a long time, that is where to start. Dust builds up over time, especially the CPU heatsink fan, the Northbridge and/or Southbridge heat sinks on the motherboard and vent fans.

You mentioned that you wiped the HDD and reinstalled Windows 7 recently. Did you reinstall the motherboard chipset drivers? That can make a big difference in performance. You have integrated video on that board, and without the drivers it may not run properly. If you are lucky the generic Windows drivers supplied will work.

>>>[Hamluis just posted, he beat me to the Enter key, but I will finish my thought anyway]<<<

I suggest that you test your HDD to see if it has problems; the Speccy report indicated that SMART had not tripped (and that is good) but the Seatools utility Hamluis suggested is an excellent way to test and is much deeper. Here is my canned tutorial; please post back with the result.

 

Run Seatools for Windows hard drive tester. Download per the link below, install and run the program (free).

http://www.seagate.com/support/downloads/seatools/#

> The opening screen lists all the HDD disks in your computer.

> In the header, "Basic Tests" you will run two (2) tests, S.M.A.R.T. Check, and Short Generic. Simply click first on SMART Check and let it complete, then click on Short Generic and let it complete. Do not run any other tests or features.

> When each test completes, you will get either "Pass" or "Fail". Post back with the results of each of those two tests.
Be sure to have your hard drive directly installed internally to the motherboard, not in an external case. Also, please disconnect/remove any other installed HDDs or flash drives, leaving only the target drive that has Windows installed connected.

 

How can I be sure it is completely uninstalled so I can try to get it working correctly?

 

IF I am understanding you correctly, you attempted to install Windows7 on an external drive, and before you did that you manually deleted all the files on the drive. Please correct me if I am wrong.

IF that is what you did, and as Hamluis pointed out, you did it incorrectly.

What you want to do is install that hard drive in your case, then disconnect any other drives, internal or external including flash drives in USB ports. Now, using your Windows 7 installation disk, DELETE all partitions on the drive, totally wiping it clean. CREATE a new partition, format it in NTFS, and now reinstall Windows7. After the installation is complete, immediately install the motherboard drivers for the mobo (motherboard) that you have.

After that, reinstall all your programs. Be sure to back up all the data that you want to save, especially your cattle program data, you probably don't want to lose that.

The case is clean. I have a case fan and CPU fan. So not sure why it is running hot.  A local computer repair guy installed a new hard drive and reinstalled Windows. I assume he did all the necessary drivers. In hindsight I wish I would have purchased a hard drive and Windows disc to do it myself.



#15 ranchhand_

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Posted 10 December 2016 - 08:31 PM

Well, whether he did it properly or not is beyond what I can investigate; but at least I answered the question you had. At this immediate moment I don't think the heat is causing you the problem, but I have gone as far an I can right now. Wish you the best!


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