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bought lap top not sure if it needs more ram or something


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#1 roxyjo

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Posted 08 December 2016 - 07:08 AM

I just bought this lap top from a friend of a friend. And it seems really slow. It's slow on everything as far as getting on the internet or any program i try to open. I'm not real computer savvy so I'm not sure what i need to do. I was thinking maybe I need to get more ram or something. i screen shot the system info but i can't get it to paste to here.

 

Windows 7 Ultimate

 

Service Pack 1

 

 

Manufacturer:  Hewlett- Packard

 

Processor:   AMD Turion™ X2 Dual -Core Mobile RM-74 2.20GHz

 

Installed memory (RAM):    1.00 GB (766 MB usable)

 

System type:   32- bit Operating System

 

I don't know what other information you need.

Thank you for any help you can offer    -   Rana

  
 

 

 

 

  



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#2 shadow_647

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Posted 08 December 2016 - 07:14 AM

Ya one gig ram is low for a win7 setup,if you just use it for surfing the web and basic stuff Linux mint would fix the problem too with no upgrades needed, you see its not bloatware like windows is.

 

win7 = 4gigs ram

vista = 8gigs

winxp = 1gig

win98 = 256 megs



#3 hamluis

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Posted 08 December 2016 - 07:32 AM

I urge you to read and follow the instructions provided below.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#4 roxyjo

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Posted 10 December 2016 - 03:00 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by user name (administrator) on 09-12-2016 at 14:46:42
Running from "C:\Users\user name\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
Application errors:
==================
Error: (12/09/2016 02:42:22 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 63c
Start Time: 01d24e889dd8c634
Termination Time: 2168
Application Path: C:\Windows\Explorer.EXE
Report Id:
 
Error: (12/04/2016 03:46:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/04/2016 02:15:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/04/2016 01:56:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/30/2016 02:43:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/30/2016 12:26:54 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/28/2016 06:54:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2016 07:49:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
System errors:
=============
Error: (12/09/2016 08:29:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 08:29:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 04:17:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 02:36:26 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (12/09/2016 02:36:26 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (12/09/2016 02:14:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 02:14:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 10:05:57 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 10:05:26 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Error: (12/09/2016 10:04:56 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
 
Microsoft Office Sessions:
=========================
Error: (12/09/2016 02:42:22 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7601.1751463c01d24e889dd8c6342168C:\Windows\Explorer.EXE
 
Error: (12/04/2016 03:46:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/04/2016 02:15:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/04/2016 01:56:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/30/2016 02:43:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/30/2016 12:26:54 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/28/2016 06:54:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/27/2016 07:49:08 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
=========================== Installed Programs ============================
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Tweaking.com - Hardware Identify (HKLM\...\Tweaking.com - Hardware Identify) (Version: 2.1.1 - Tweaking.com)
 
========================= Devices: ================================
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\ENE0100\4&F0ED6FC&0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\HPQ0004\3&2411E6FE&2
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
========================= Memory info: ===================================
Percentage of memory in use: 83%
Total physical RAM: 765.84 MB
Available physical RAM: 127.19 MB
Total Virtual: 4809.21 MB
Available Virtual: 766.05 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:213.25 GB) (Free:146.66 GB) NTFS
3 Drive e: (Recovery) (Fixed) (Total:19.53 GB) (Free:7.35 GB) NTFS
4 Drive f: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
 
========================= Users: ========================================
User accounts for \\USERNAME-PC
 
Administrator            Guest                    user name                
 
========================= Minidump Files ==================================
No minidump file found
 
========================= Restore Points ==================================
28-11-2016 04:34:51 Windows Update
01-12-2016 11:18:31 Windows Update
04-12-2016 22:10:01 Windows Update
04-12-2016 22:22:17 Windows Update
08-12-2016 10:28:34 Windows Update
 
**** End of log ****
 

Edited by hamluis, 10 December 2016 - 10:08 AM.


#5 roxyjo

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Posted 10 December 2016 - 03:22 AM

it also keeps freezing up no matter what im doing it takes forever



#6 shadow_647

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Posted 10 December 2016 - 09:02 AM

Pop open windows task manager and click on performance tab or something like that, check memeory use hehe should be funny, post a pic of it if you will just for fun.






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