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Lost sound on Windows 10


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#1 mduerden

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Posted 07 December 2016 - 07:46 PM

Suddenly found I had lost my sound on my Windows 10 system running on a Gigabyte Z170X Gaming 7 G1 motherboard with a built-in Creative Sound Core 3D Quad-Core Audio + SBX Pro Studio Audio Suite.  Sound info in the control panel has VGA Display-4 (NVDIA High Definition Audio) and also Speakers Sound Blaster Recon 3Di.  Have tried switching between these two audio outputs and have also restored system to previous date but to no avail. Have checked the drivers under device manager and they seem OK.  I've usually got round such problems by restoring the system and reinstalling drivers but this has not resolved my disappeared sound.  I know the external sound systems are OK as the screen which has speakers incorporated plus keyboard etc are shared through a Belkin switch with a second PC whose sound is OK.



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#2 CrushImages

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Posted 07 December 2016 - 09:48 PM

Hello!

 

Can you download Speccy and upload the report here? It would be a lot of help.

 

https://www.bleepingcomputer.com/download/speccy/

 

If you aren't sure of something just stop and ask.



#3 mduerden

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Posted 08 December 2016 - 11:33 AM

herewith the specc reports

Would really like iyt to be something simple and perhaps stupid that I have done but I've tried the obvious.

Attached Files



#4 JohnC_21

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Posted 08 December 2016 - 12:35 PM

From the Speccy report you have three antivirus programs running concurrently. You only need one. I would also uninstall all your JAVA programs except the latest version. 

 

The Nvidia High Definition Audio may be your HDMI port. Are there any yellow exclamation marks next to any sound devices in Device Manager? 

 

Right click  your speaker icon and select Playback Devices. Is there a green check mark next to speakers?

 

Type troubleshooter in the Windows Search box. Windows 10 has a sound troubleshooter that may help.

 

If you want to check if it's hardware related we can boot a small linux distro and attempt to play an MP3 file. 






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