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Windows 10 caused my HP deskjet Printer to stop - Need help

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2 replies to this topic

#1 patsto99


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Posted 07 December 2016 - 03:06 PM

Ever since I upgraded to Windows 10 - Anniversary Edition now - my printer gives me a "can't find" message and will not work.  I googled this and tried a couple of suggestions but they did not work.  I really need to print things and welcome advice and suggestions.  I've great things about Bleeping Computer.  Thank you.


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#2 Kilroy


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Posted 07 December 2016 - 04:01 PM

Welcome to Bleeping Computer.


Have you tried uninstalling the printer and then reinstalling with Windows 10 drivers from HP?

#3 MoxieMomma


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Posted 07 December 2016 - 04:04 PM

Hello and welcome:


EDIT:  ^^^ Yep, that was on my list... See below.  You beat me to it ^^^


For starters, it would help to know the exact model number of the HP printer (so that we can look up drivers, support documents, etc.).


Next: it would help to know what you have already tried -- for example, did you try to fully uninstall and reinstall the drivers/software?  other fixes?


If you have a thread at another forum, it would help to have a link to that...


Next: it would help to know if the printer is still under warranty (just in case you end up needing to contact HP support)?


Next: it would (eventually) help to know how you connect the computer to the printer (local (USB), network (ethernet) or network (wifi))?


Next, just for troubleshooting purposes: are there other computers in the same household that still print to the HP without problems?




Edited by MoxieMomma, 07 December 2016 - 04:05 PM.

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