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PC screen went gray


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#1 jmcnizzle

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Posted 07 December 2016 - 08:22 AM

Hi, so last week my screen went green and froze so i went to power options and made sure the HD never sleeps and desktop sleep to never and all that. Today just now it went green and froze. Im too sure whats happening but it was the same the last time in the logs, it was 41 kernal power problem.

 

PC specs:

GTX Nvidia 1050 TI (the new models that came out only recently)

24 GB ram

i5-6400 2.70GHz skylake

250 SSD

 

Attached Files



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#2 usasma

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Posted 07 December 2016 - 05:23 PM

Event ID 41 is just Windows' way of saying it doesn't know why it shut down.

If you've been turning the computer off by holding the power button down or by unplugging it, this will spit out an Event ID 41 error each time.

More info on it here:  http://support.microsoft.com/kb/2028504
 

The 8198 error has the most instances over the last 7 days.

Can you read a few of them and see if they all blame the same thing?

 

After that, the Bonjour service has the next largest amount of errors.

Please uninstall it from Control Panel...Programs and Features.

It's no usually needed, but if it is the Apple Software Update will prompt you for it.

See if that stops the problems.

 

If it doesn't, then please wait until the system goes green/gray again, then recover so you can use the computer and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

Edited by usasma, 07 December 2016 - 05:24 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jmcnizzle

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Posted 07 December 2016 - 08:22 PM

the 8198 errors says theres two things:

 

 

 

License Activation (slui.exe) failed with the following error code: hr=0x8007232B Command-line arguments: RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

 

 

License Activation (slui.exe) failed with the following error code: hr=0x8007232B Command-line arguments: RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

 

 

I uninstalled bonjour and have thios page saved to my desktop in case it happens agains.


Edited by jmcnizzle, 07 December 2016 - 08:24 PM.





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