Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Explorer crashes on startup


  • Please log in to reply
13 replies to this topic

#1 Asaf123098

Asaf123098

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 06 December 2016 - 05:10 PM

Hi, when i start my computer, the explorer.exe crashes right away,
When i do safe boot, it doesnt happen, but when i try clean boot it still happens,does anyone have an idea what can i do? Thanks!

BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 07 December 2016 - 04:12 PM

Hello,

 

Would you please follow my instructions below? It'll take a while to solve your problem... could be caused by so many things.

 

:step1: System File Checker

 

• Open the Start Menu, and in the Search programs and files box, type cmd.
• Press and hold the CTRL + SHIFT + ENTER keys on your keyboard and accept any User Account Control prompts.
• In the Elevated Command Prompt type:

sfc /SCANNOW

• You will see one of three things:

Windows Resource Protection did not find any integrity violations.

Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.

If you see the two latter messages, please immediately type the following command:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

sfcdetails.txt is a log which we may use in future.

 

 

 

:step2: Speccy Snapshot

 

• Download Speccy from here.

• Right-click on the ZIP file and click Extract all. Hit Next. Open up the extracted folder, right click on Speccy64.exe, and select Run as administrator.

• Click File, then click Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Asaf123098

Asaf123098
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 08 December 2016 - 07:48 AM

Hi, thanks for the respond but to run cmd as a manager trough start menu search i need the explorer running, but it crashed so i dont have access to a search..

#4 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:04:43 AM

Posted 08 December 2016 - 09:28 AM

Hi there....

 

To help with this, please press CTRL+SHIFT+ESC or CTRL+ALT+DEL (and select Task Manager). Press File > New, type in CMD and, if present, select the check box next to "Create This Task with Administrative Privileges." Then hit OK.

 

After this, proceed to the instructions for System File Checker especially per bwv848's post just above. :)


Edited by Kakuzu, 08 December 2016 - 09:29 AM.


#5 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 08 December 2016 - 09:53 AM

Kakuzu, you beat me to it! :) But you actually need to do this to get the option Create this task with administrative privileges, if you have User Account Control enabled. (The System File Checker utility can only be run from an Elevated Command Prompt.)

 

:step1: Open Task Manager following Kakuzu's instructions.

:step2: Click Show processes from all users and accept any User Account Control Prompts.

:step3: Click File, then New Task (Run...), and finally, check Create this task with administrative privileges.

 

Regardless, Asaf123098, I would run the System File Checker in Safe Mode with Networking and Speccy too, since the system can get a little unstable without Explorer.

 

P.S. When your performed a clean boot, did you disable all startup items in the System Configuration Utility?


Edited by bwv848, 08 December 2016 - 10:00 AM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#6 Asaf123098

Asaf123098
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 08 December 2016 - 03:36 PM

Thank you both, performed an sfc scan, on safe mode and normal boot, turned up ok (Windows Resource Protection did not find any integrity violations.).

When i performed a clean boot i disabled all startup items.

 

Speccy Screenshot:

 

http://imgur.com/a/j0pP5

 


Edited by Asaf123098, 08 December 2016 - 03:49 PM.


#7 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 08 December 2016 - 05:45 PM

Greetings,
 
I need you to publish a snapshot with Speccy, not just take a screenshot. :) Please read my instructions in post two again.
 
After you're done with Speccy please do this, from normal mode:
 
 
 • Open Task Manager, and click File, then New Task (Run...) and type wscui.cpl.
• Hit the little arrow next to Maintenance, hit View Reliability History, and then click View All Problem Reports.
• Scroll down and find Windows Explorer.
• Now right-click on a Windows Explorer Stopped Working error and select View Technical Details.
• Click Copy to Clipboard.
• Paste the Technical Details data in your next reply.
  
 
Thank you!


Edited by bwv848, 08 December 2016 - 09:18 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#8 Asaf123098

Asaf123098
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 11 December 2016 - 06:08 AM

hi, sorry for the miss understanding :)

 

SnapShot:

http://speccy.piriform.com/results/jr4MrqCLXNSIherFQZl3814



#9 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 11 December 2016 - 08:47 AM

Thanks. :) Please follow my instructions in post #7 now.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#10 opera

opera

  • Members
  • 992 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:43 AM

Posted 11 December 2016 - 08:53 AM

Are you running AVG and MSE together?



#11 Asaf123098

Asaf123098
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 11 December 2016 - 09:08 AM

hi, someone found the problem for me, i had a shell extension that caused the crashes, disabled it, and now it works, thanks for all the help!!

 

Are you running AVG and MSE together?

 

i am, is it a problem?



#12 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 11 December 2016 - 10:48 AM

Glad you got the problem sorted out! I was just about to ask you to start disabling shell extensions, but I was waiting to see whether if you could provide some of the crash dumps.

It is a bad idea to use two anti viruses at the same time. Please see the bottom of this post.

https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=2316629

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#13 Asaf123098

Asaf123098
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:43 AM

Posted 13 December 2016 - 03:46 AM

ok, thanks.



#14 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,023 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:43 AM

Posted 14 December 2016 - 11:18 PM

You're welcome. :)


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users