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Windows 7 hanging


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#1 Matt0r

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Posted 06 December 2016 - 12:45 PM

Hi there

 

Could I please trouble you for your help? My Windows 7 desktop hangs randomly - stays active but unable to use any applications or activate task manager, time out cursor appears. Done quite a few malware scans but revealed nothing so I don't think it's that. One anomaly is that perfmon root\SecurityCenter:SELECT * FROM AntiVirusProduct reports no antivirus product running but Microsoft Securities Essentials appears to be active. NB, I have a wireless card installed but deactivated, just because I'm not using it.

 

· OS - W7
· x64 ?
· W7
· Full retail version (System builder)
· Age of system 4 years
· Age of OS installation - 4 years

· CPU: i5-3570k
· Video Card: GeForce GTX 970
· MotherBoard -Asus P8Z77-V​ LK
· Power Supply - Corsair​ HX650 Profess​ional Series HX 750W ATX/EP
· System Manufacturer Custom Components - see attached file
· Exact model number Custom Components - see attached file

Desktop

 

Thanks!

Z

 

 

Attached Files



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#2 usasma

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Posted 07 December 2016 - 08:46 AM

The systeminfo.txt report is missing from the uploaded reports.

Please:

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

I can't see how many Windows Update hotfixes installed (I use the systeminfo report for this).  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has less than 2% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

 

As you stated, your TP Link adapter is disabled because you don't use it.
I'd suggest enabling it, uninstalling it's software and physically removing this device from your system if you're not using it.
If you do need to leave it installed, then enable it and update it's drivers - then feel free to disable it again once the drivers are fully updated.

 

If none of this fixes the problem, wait until the system hangs again.
Then recover from the hang as you usually do, then immediately generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Matt0r

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Posted 12 December 2016 - 10:19 AM

Hi there

 

Think this issue was resolved - root cause was likely Nvidia driver companion software causing a 'registry leak' (according to the event viewer) which is a new one for me.

 

Cheers

Z


Edited by Matt0r, 12 December 2016 - 10:19 AM.


#4 usasma

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Posted 13 December 2016 - 10:38 AM

Thanks for letting us know.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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