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BSOD Help if possible


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#1 sharker2016

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Posted 06 December 2016 - 08:32 AM

I have an old machine that is blues-screening.

Also get this error signature when it boots up:

BCCode: 1000007e BCP1: C0000005 BCP2: 804DAED0 BCP3: F78DAAFC
BCP4: F78DA7F8 OSVer: 5_1_2600 SP: 3.0 Product: 320_1

I have attached a Picture of the blue screen also.

Operating System :
HP RP5800
Windows XP Professional 
Intel Pentium CPU G850 @ 2.90GHZ (2 CPU's)
1930MB Ram

Any help would be much appreciated.

Regards

Attached Files



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#2 usasma

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Posted 07 December 2016 - 07:56 AM

If the system boots to WIndows, please provide this information:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.
NOTE:    Will not work with Windows XP

 

If it doesn't boot to Windows, start with these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

Please let us know the results of the tests and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 sharker2016

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Posted 08 December 2016 - 10:58 AM

Hi,

 

I have a minidump file which was created last time the PC rebooted. I have attached,

Attached Files



#4 usasma

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Posted 10 December 2016 - 08:54 AM

The lone memory dump blames your Tyco Electronics Touchscreen driver - eloaprg2.sys

BUT, it mixes things up a bit - so this isn't a certain diagnosis.

 

I'd suggest running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Dec  8 10:25:37.826 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\Mini120816-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Windows XP Kernel Versio 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Built by: 2600.xpsp_sp3_gdr.120504-1619
System Uptime:1 days 4:59:47.412
*** WARNING: Unable to verify timestamp for eloaprg2.sys
*** ERROR: Module load completed but symbols could not be loaded for eloaprg2.sys
Probably caused by :mouclass.sys ( mouclass!MouseClassServiceCallback+83 )
BugCheck 1000007E, {c0000005, 804daed0, f78e2afc, f78e27f8}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 804daed0, The address that the exception occurred at
Arg3: f78e2afc, Exception Record Address
Arg4: f78e27f8, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: 0x7E_mouclass!MouseClassServiceCallback+83
CPUID:        "         Intel® Pentium® CPU G850 @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: 2893
  BIOS Version                  J20 v02.10
  BIOS Release Date             11/14/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP rp5800
  Baseboard Product             1632
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Dec  8 10:25:37.826 2016 (UTC - 5:00)**************************
rasirda.sys       Fri Aug 17 16:51:29 2001 (3B7D83D1)
vsb.sys           Mon Jun  6 09:53:10 2005 (42A45546)
Fbwf.sys          Tue Mar  6 20:49:05 2007 (45EE1A11)
IFXTPM.SYS        Sun Dec 16 18:52:42 2007 (4765BA4A)
mv2.sys           Wed Feb  6 16:02:16 2008 (47AA2058)
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)
regflt.sys        Wed Jul  2 20:58:09 2008 (486C2421)
mv2.dll           Sun Oct  5 11:18:42 2008 (48E8DAD2)
HECI.sys          Tue Oct 19 19:33:38 2010 (4CBE2AD2)
iaStor.sys        Sat Nov  6 03:37:33 2010 (4CD505BD)
e1c5132.sys       Tue Dec 21 04:27:03 2010 (4D1072E7)
eloaprg2.sys      Wed May  4 18:42:07 2011 (4DC1D63F)
IntcDAud.sys      Tue Dec  6 06:24:14 2011 (4EDDFB5E)
igxprd32.dll      Tue Jun  5 15:12:57 2012 (4FCE5A39)
igxpgd32.dll      Tue Jun  5 15:13:01 2012 (4FCE5A3D)
igxpmp32.sys      Tue Jun  5 15:13:34 2012 (4FCE5A5E)
igxpdv32.DLL      Tue Jun  5 15:15:27 2012 (4FCE5ACF)
igxpdx32.DLL      Tue Jun  5 15:15:51 2012 (4FCE5AE7)
RtkHDAud.sys      Tue Jun 19 04:52:00 2012 (4FE03DB0)


rasirda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vsb.sys
Fbwf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
IFXTPM.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mv2.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
regflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
mv2.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECI.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
e1c5132.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
eloaprg2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
igxprd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
igxpgd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
http://www.carrona.org/drivers/driver.php?id=igxpdv32.DLL
igxpdx32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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