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windows 7 possible malware


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6 replies to this topic

#1 kmonkey

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Posted 05 December 2016 - 12:15 PM

I tried downloading something about 2 weeks ago, only to realize that for some reason all firewalls had been turned off. I downloaded a malware scanner and ran it, which removed some things. About a week ago the computer started to slow down, to the point it is at now. I can barely do anything on it at all, it takes up to 30 minutes to open chrome and navigate to a page.

Any thoughts based on this information?


Edited by hamluis, 05 December 2016 - 12:21 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 05 December 2016 - 09:34 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.4.5.2467.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 kmonkey

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Posted 10 December 2016 - 06:07 PM

Hi, thank you for your response. Is it worth following these steps if I can only perform them in 'safe-mode with networking'? Normal mode is currently too slow for this to be feasible



#4 Broni

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Posted 10 December 2016 - 07:03 PM

Go ahead.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 kmonkey

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Posted 11 December 2016 - 12:08 AM

Security Check Contents:

 Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Java version 32-bit out of Date! 
 Google Chrome (54.0.2840.71) 
 Google Chrome (54.0.2840.99) 
 Google Chrome (SetupMetrics...) 
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 

 

 
 
Farbar Service Scanner Results:
 

Farbar Service Scanner Version: 27-01-2016
Ran by MDOW (administrator) on 10-12-2016 at 19:12:20
Running from "C:\Users\MDOW\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Network
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
 
VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.
 
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.
 
EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****
 
 
MiniToolBox Results:
 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by MDOW (administrator) on 10-12-2016 at 19:14:08
Running from "C:\Users\MDOW\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: 429147U Manufacturer: LENOVO
Boot Mode: Network
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
127.0.0.1       down.baidu2016.com
127.0.0.1       123.sogou.com
127.0.0.1       www.czzsyzgm.com
127.0.0.1       www.czzsyzxl.com
127.0.0.1       union.baidu2019.com
========================= IP Configuration: ================================
 
Intel® Centrino® Ultimate-N 6300 AGN = Wireless Network Connection (Connected)
Intel® 82579LM Gigabit Network Connection = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set subinterface interface=?<$ subinterface=ethernet_9 mtu=1477
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : T12
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-24-D7-E4-63-21
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® 82579LM Gigabit Network Connection
   Physical Address. . . . . . . . . : F0-DE-F1-83-62-C4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel® Centrino® Ultimate-N 6300 AGN
   Physical Address. . . . . . . . . : 00-24-D7-E4-63-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e846:e094:7736:7ff6%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 142.157.241.35(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, December 10, 2016 7:03:49 PM
   Lease Expires . . . . . . . . . . : Saturday, December 10, 2016 8:03:49 PM
   Default Gateway . . . . . . . . . : 142.157.241.1
   DHCP Server . . . . . . . . . . . : 132.216.130.6
   DHCPv6 IAID . . . . . . . . . . . : 234890455
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-75-57-F1-00-24-D7-E4-63-20
   DNS Servers . . . . . . . . . . . : 132.206.44.21
                                       132.216.44.21
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{55A29BBA-1CD6-408D-9F3E-7219B014D18A}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter 6TO4 Adapter:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{22E15DDF-D151-41BB-8B75-1C4A7E008934}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{D9BA0B8E-341B-485A-9D79-064898843D3C}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Reusable ISATAP Interface {8FBC3CD9-C0AA-4DB0-A35C-F4EBD92E36BB}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  pirns1.mcgill.ca
Address:  132.206.44.21
 
Name:    google.com
Addresses:  2607:f8b0:4006:806::200e
 199.212.24.181
 199.212.24.186
 199.212.24.182
 199.212.24.184
 199.212.24.178
 199.212.24.183
 199.212.24.180
 199.212.24.177
 199.212.24.179
 199.212.24.187
 199.212.24.185
 199.212.24.176
 
 
Pinging google.com [199.212.24.180] with 32 bytes of data:
Reply from 199.212.24.180: bytes=32 time=2ms TTL=58
Reply from 199.212.24.180: bytes=32 time=2ms TTL=58
 
Ping statistics for 199.212.24.180:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms
Server:  pirns1.mcgill.ca
Address:  132.206.44.21
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 2001:4998:44:204::a7
 206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=110ms TTL=52
Reply from 98.139.183.24: bytes=32 time=54ms TTL=52
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 54ms, Maximum = 110ms, Average = 82ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...00 24 d7 e4 63 21 ......Microsoft Virtual WiFi Miniport Adapter
 12...f0 de f1 83 62 c4 ......Intel® 82579LM Gigabit Network Connection
 11...00 24 d7 e4 63 20 ......Intel® Centrino® Ultimate-N 6300 AGN
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    142.157.241.1   142.157.241.35     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    142.157.241.0    255.255.255.0         On-link    142.157.241.35    281
   142.157.241.35  255.255.255.255         On-link    142.157.241.35    281
  142.157.241.255  255.255.255.255         On-link    142.157.241.35    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    142.157.241.35    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    142.157.241.35    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::e846:e094:7736:7ff6/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/10/2016 07:04:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 07:04:17 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\MDOW\AppData\Local\Temp\jrt\CreateRestorePoint.exe  "JRT Pre-Junkware Removal"; Description = JRT Pre-Junkware Removal; Error = 0x8007043c).
 
Error: (12/10/2016 06:44:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 04:52:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 04:12:31 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Windows 7 USB/DVD Download Tool; Error = 0x81000101).
 
Error: (12/10/2016 04:01:36 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Windows 7 USB/DVD Download Tool; Error = 0x81000101).
 
Error: (12/10/2016 03:49:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 03:43:14 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\msiexec.exe /V; Description = Installed Windows 7 USB/DVD Download Tool; Error = 0x81000101).
 
Error: (12/10/2016 03:31:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 02:47:32 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/10/2016 07:13:18 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:13:18 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:13:18 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:12:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:11:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:11:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:11:10 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
Error: (12/10/2016 07:10:26 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068 = The dependency service or group failed to start.
 
 
 
Microsoft Office Sessions:
=========================
Error: (12/10/2016 07:04:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 07:04:17 PM) (Source: System Restore)(User: )
Description: C:\Users\MDOW\AppData\Local\Temp\jrt\CreateRestorePoint.exe  "JRT Pre-Junkware Removal"JRT Pre-Junkware Removal0x8007043c
 
Error: (12/10/2016 06:44:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 04:52:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 04:12:31 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled Windows 7 USB/DVD Download Tool0x81000101
 
Error: (12/10/2016 04:01:36 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled Windows 7 USB/DVD Download Tool0x81000101
 
Error: (12/10/2016 03:49:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 03:43:14 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\msiexec.exe /VInstalled Windows 7 USB/DVD Download Tool0x81000101
 
Error: (12/10/2016 03:31:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2016 02:47:32 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
A Date in the Park (HKLM\...\Steam App 468530) (Version:  - Cloak and Dagger Games)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 21.0.0.176 - Adobe Systems Incorporated)
Chrome Remote Desktop Host (HKLM-x32\...\{D669DC52-B1A4-4933-878D-CB80F660D95D}) (Version: 55.0.2883.17 - Google Inc.)
Conexant 20672 SmartAudio HD (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.32.23.5 - Conexant)
f.lux (HKCU\...\Flux) (Version:  - )
Fallout 3 - Game of the Year Edition (HKLM\...\Steam App 22370) (Version:  - Bethesda Game Studios)
Garry's Mod (HKLM\...\Steam App 4000) (Version:  - Facepunch Studios)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
Goat Simulator (HKLM\...\Steam App 265930) (Version:  - Coffee Stain Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Network Connections 20.6.34.0 (HKLM\...\PROSetDX) (Version: 20.6.34.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.4229 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Java 8 Update 101 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Lenovo Patch Utility 64 bit (HKLM\...\{0369F866-2CE0-4EB9-B426-88FA122C6E82}) (Version: 1.3.0.9 - Lenovo Group Limited)
Lenovo Solution Center (HKLM\...\{AB46AC6D-3E9A-4484-8061-64FF10301B41}) (Version: 3.3.002.00 - Lenovo)
Lenovo System Interface Driver (HKLM\...\LENOVO.SMIIF) (Version: 1.05 - )
Lenovo System Update (HKLM-x32\...\{25C64847-B900-48AD-A164-1B4F9B774650}) (Version: 5.07.0037 - Lenovo)
Life Is Strange™ (HKLM\...\Steam App 319630) (Version:  - DONTNOD Entertainment)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mass Effect (HKLM\...\Steam App 17460) (Version:  - BioWare)
Message Center Plus (HKLM\...\{C2C2DB64-1BCE-4FA7-962D-457795ECCEC0}) (Version: 3.3.0004.00 - Lenovo Group Limited)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{59E4543A-D49D-4489-B445-473D763C79AF}) (Version: 2.0.672.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.205.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210 (HKLM-x32\...\{f144e08f-9cbe-4f09-9a8c-f2b858b7ee7f}) (Version: 14.0.24210.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210 (HKLM-x32\...\{23658c02-145e-483d-ba6b-1eb82c580529}) (Version: 14.0.24210.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.9.2 - Notepad++ Team)
Octodad: Dadliest Catch (HKLM\...\Steam App 224480) (Version:  - Young Horses)
On Screen Display (HKLM\...\OnScreenDisplay) (Version: 6.73.01 - )
Portal (HKLM\...\Steam App 400) (Version:  - Valve)
Portal 2 (HKLM\...\Steam App 620) (Version:  - Valve)
Power Manager (HKLM-x32\...\{DAC01CEE-5BAE-42D5-81FC-B687E84E8405}) (Version: 6.68.10 - Lenovo Group Limited)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.36.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.36.0 - Renesas Electronics Corporation)
RICOH_Media_Driver_v2.14.18.01 (HKLM-x32\...\{FE041B02-234C-4AAA-9511-80DF6482A458}) (Version: 2.14.18.01 - RICOH)
Sid Meier's Civilization V (HKLM\...\Steam App 8930) (Version:  - Firaxis Games)
Sid Meier's Civilization V (HKLM-x32\...\steam app 8930) (Version:  - 2K Games, Inc.)
Sid Meier's Civilization: Beyond Earth (HKLM\...\Steam App 65980) (Version:  - Firaxis Games)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.43.123.g80176796 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Elder Scrolls V: Skyrim (HKLM\...\Steam App 72850) (Version:  - Bethesda Game Studios)
ThinkPad Bluetooth with Enhanced Data Rate Software (HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.4500 - Broadcom Corporation)
ThinkPad FullScreen Magnifier (HKLM\...\ThinkPad FullScreen Magnifier) (Version: 2.42 - )
ThinkPad UltraNav Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.19.14 - )
ThinkPad UltraNav Utility (HKLM-x32\...\{17CBC505-D1AE-459D-B445-3D2000A85842}) (Version: 2.13.0 - Lenovo)
ThinkVantage Communications Utility (HKLM\...\{88C6A6D9-324C-46E8-BA87-563D14021442}_is1) (Version: 2.11.0.0 - Lenovo)
ThinkVantage Fingerprint Software (HKLM\...\{38294D95-DB90-4D8C-824C-26856E5001A6}) (Version: 5.9.8.7264 - Authentec Inc.)
ThinkVantage Password Manager (HKLM-x32\...\{70EE2BAA-F82A-4B8A-950E-649EFD64D5B9}) (Version: 4.70.2.0 - Lenovo Group Limited)
Transistor (HKLM\...\Steam App 237930) (Version:  - Supergiant Games)
Undertale (HKLM\...\Steam App 391540) (Version:  - tobyfox)
Viridi (HKLM\...\Steam App 375950) (Version:  - Ice Water Games)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 16%
Total physical RAM: 8075.23 MB
Available physical RAM: 6717.28 MB
Total Virtual: 16148.65 MB
Available Virtual: 14851.49 MB
 
========================= Partitions: =====================================
 
1 Drive c: (T12C) (Fixed) (Total:297.99 GB) (Free:123.77 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\T12
 
Administrator            Guest                    MDOW                     
Nikki                    rchewings                user                     
 
========================= Restore Points ==================================
 
 
**** End of log ****
 
 
Malwarebytes Anti-Malware results:
 

Update, 12/10/2016 7:15 PM, SYSTEM, T12, Manual, Domain Database, 2016.12.5.7, 2016.12.10.5, 
Update, 12/10/2016 7:15 PM, SYSTEM, T12, Manual, IP Database, 2016.12.5.1, 2016.12.10.1, 
Update, 12/10/2016 7:15 PM, SYSTEM, T12, Manual, Malware Database, 2016.12.6.9, 2016.12.10.8, 
Scan, 12/10/2016 7:26 PM, SYSTEM, T12, Manual, Start:12/10/2016 7:15 PM, Duration:11 min 7 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections, 
 
(end)
 
Malwarebytes Anti-Root Kit results: 
I have attempted to run this three times in safe mode with networking, with it freezing each time. I am currently attempting again and will post results in a new reply if it successfully finishes
 
Rkill results:
 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
Copyright 2008-2016 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/10/2016 11:53:45 PM in x64 mode. (Safe Mode)
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * TBS [Missing Service]
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       down.baidu2016.com
  127.0.0.1       123.sogou.com
  127.0.0.1       www.czzsyzgm.com
  127.0.0.1       www.czzsyzxl.com
  127.0.0.1       union.baidu2019.com
 
Program finished at: 12/10/2016 11:56:46 PM
Execution time: 0 hours(s), 3 minute(s), and 0 seconds(s)


#6 kmonkey

kmonkey
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Posted 11 December 2016 - 12:15 AM

I don't know if this is helpful to add, but this computer has no information on it at all and I am very open to reformatting it to just wipe everything. That is what I was trying to do before posting here, but I have not managed to because this lenovo requires a windows disk (which I do not have), and refuses to boot off of my windows, rufus made, USB. When I attempt to boot off of it, I get to the boot menu, select the USB and the screen goes black for a few seconds and returns to the boot menu. This is shown here: http://imgur.com/a/5F5a7



#7 Broni

Broni

    The Coolest BC Computer


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Posted 11 December 2016 - 07:57 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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