Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cannot connect to internet with Ethernet cord


  • Please log in to reply
3 replies to this topic

#1 CJ1431

CJ1431

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 04 December 2016 - 11:55 AM

So about a week ago we had a storm and it surged our modem! My computer runs fine (only issue is the internet connection) and the internet still works on everything else in the house I even took the same cord I have plugged into my computer and put it in my laptop and the internet connected and worked fine so that's why I think it's internal! What would I need to buy in order to get internet back to my computer

BC AdBot (Login to Remove)

 


#2 JohnC_21

JohnC_21

  • Members
  • 22,646 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:53 PM

Posted 04 December 2016 - 12:17 PM

Is this a desktop or laptop. 

 

I am assuming the modem/gateway has other Ethernet ports. Have you tried attaching the Ethernet cable to a different port on the gateway or Wifi router if you have a separate modem/router.

 

Try the following steps in order if the previous does not work.

 

Powercycle the computer by pulling the power and main battery if a laptop and it's easily accessible. Hold the power button down for 30 seconds. Attach the main power and battery. Reboot and see if you can connect.

 

Open a command prompt and type the following commands

netsh winsock reset
netsh int ip reset c:\resetlog.txt

Reboot

 

Download Windows Repair and only check the Network Repair box.

 

Depending on how you wish to connect, ethernet or wifi, and whether the computer is a desktop or laptop would depend  on what device to purchase.

 

You can use a Wifi USB dongle or Wifi PCIe card if a desktop. For Ethernet a PCIe LAN card or USB to Ethernet adapter can be used but for faster speeds a USB 3 port is required.



#3 CJ1431

CJ1431
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 04 December 2016 - 12:21 PM

It is a desktop just to clear that question up but I will give this a shot thank you

Edited by CJ1431, 04 December 2016 - 12:22 PM.


#4 JohnC_21

JohnC_21

  • Members
  • 22,646 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:53 PM

Posted 04 December 2016 - 12:44 PM

Also check for any yellow exclamation mark next to your Network Adapter in Device Manager.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users