Ok so basically, my wife bought an external 1TB Seagate Harddrive. She put all her data on it and was able to access it no problem.
All of a sudden when she plugs it into her laptop, it cant be found, the only way I have been able to find it on there is through the Seagate Media App, it now comes up BUP Slim, which it never did before, and that says its empty.
I have tried it on 2 other laptops and they both dont recognise it either. The only other way I have been able to find it is through device manager, it comes up BUP Slim and it says once I populate the list - Capacity 953869mb, un-allocated space 687840mb, so surely that means the files are still there??? I have tried every way I know of getting the files back, un hiding the folders, checking all the drivers, forums, youtube vids, this is my last attempt before paying someone to do data recovery on it. Any ideas?