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My laptop doesn't recognize my external microphone


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#1 3J Kernel

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Posted 03 December 2016 - 09:26 PM

Hello everybody:

I have the following problem:

I have a HP laptop, which has a combo(I can connect microphone and headphones at the same place).

Headphones works perfect, they are recognized and it sounds ok, but the microphone isn't recognized. Only the internal microphone works.

I have reinstalled Realtek drivers and nothing happened. I tried to configure it and nothing happened.

What can I do in order to make my microphone work?

Thank you so much.



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#2 OldPhil

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Posted 03 December 2016 - 09:55 PM

Are you saying you only have one jack to plug in?  That is odd there should be two one input for mic and one output fro sound.

 

Phil


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#3 3J Kernel

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Posted 04 December 2016 - 07:46 AM

Yes, I have one like that: https://support.lenovo.com/us/en/documents/~/media/Images/ContentImages/c/combo_jack_photo.ashx?w=361&h=182

You are right. There should be 2, but some laptops are like mine.

I think I can fix it in Realtek manager, but instead of realtek manager, I have DTS Studio, which is so poor to configure microphone.

How could I fix it?

Thanks

 

PD:

Being more graphic...

This is what I see in Windows audio panel: https://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f6ec5d6d-f68e-4908-93a8-0631214e4942

I have Realtek drivers, but when I click on Realtek HD Audio Manager, it shows this: http://www.laptopmag.com/images/uploads/4018/g/dtssoundstudio.jpg

 

And I want this: http://i.imgur.com/0BnBs.jpg


Edited by 3J Kernel, 04 December 2016 - 08:24 AM.


#4 OldPhil

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Posted 05 December 2016 - 12:55 PM

A question does Realtek show in your program menu?  If so an idea would be to remove DTS Studio, I believe Realtec will take over as your sound manager.

 

Phil


Honesty & Integrity Above All!





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