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Can't access my USB drive to retrieve Word docs


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#1 T151

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Posted 03 December 2016 - 04:15 PM

Here's a rundown of my issue:

Last night, I had two Word files opened that are contained in my USB drive. Unfortunately, the program froze. Other programs began freezing as well, and so I decided to restart my computer. However, when I loaded up my computer again (Windows 10), the USB would not be recognized.

I inserted the USB stick into my laptop (Windows 7), same problem, except it recognized a removable disk (F) with no media. I also encountered the same result with another computer (also Windows 10). So my USB drive was damaged internally.

Does anyone know what steps I can take to retrieve my files? I don't care about this USB drive anymore, I just need my Word docs. I wish I could offer more details about the drive I'm using. It's a signature thumb drive of some company (which provides databases for researchers). I have tried multiple data recovery software, like iCare Data Recovery pro, but those software can't detect the drive either.

Any assistance would be greatly appreciated. clear.png
 
 

 



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#2 JohnC_21

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Posted 03 December 2016 - 04:30 PM

It may be possible to mount the USB flash drive in linux. 

 

Download Fatdog64. Burn the iso to a CD by right clicking the iso file on a Windows 7 or later computer and selecting Burn Disk Image. Boot Fatdog and at the desktop attach your USB flash drive. A USB icon should appear on the desktop next to the hard drive partitions. Click once on it. If the partition can mount a File Manager window will open showing your files. If your files are listed post back and I will give instructions on copying from the USB flash drive to your hard drive as it is a little different than windows. Good Luck.

 

Fatdog64  Fatdog64-702.iso



#3 T151

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Posted 03 December 2016 - 04:50 PM

Thank you very much, John. I'm following your steps right now. I will contact you as soon as I figure out if my files are listed post back.



#4 T151

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Posted 03 December 2016 - 05:54 PM

Sorry, I'm having a bit of trouble booting fatdog. What are the steps?


Edited by T151, 03 December 2016 - 06:06 PM.


#5 JohnC_21

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Posted 03 December 2016 - 06:12 PM

Did you burn the iso to CD or DVD by right clicking the iso file and selecting Burn Disk Image? If your computer has a boot menu you can select it by tapping a key at boot and then select the optical drive as a boot device. What is the make of computer you are booting from?

 

Do you have a spare USB flash drive to use as a bootable device. It's possible the optical drive did not burn the iso correctly? Fatdog should be able to boot a UEFI SecureBoot enabled computer.



#6 T151

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Posted 03 December 2016 - 06:25 PM

Okay, I think I learned the proper steps for accessing the boot option when restarting. My computer is Windows 10. I just have no idea how to do this. It's more complicated than I thought. 

 

I did successfully burn the iso onto the DVD. 



#7 JohnC_21

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Posted 03 December 2016 - 06:29 PM

What is the make of the computer? HP, Dell, etc?  It should not be necessary to disable SecureBoot on the Windows 10 computer. 



#8 T151

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Posted 03 December 2016 - 06:34 PM

I have an LG. 

 

Edit: or is Antec what you're looking for?


Edited by T151, 03 December 2016 - 06:42 PM.


#9 JohnC_21

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Posted 03 December 2016 - 06:42 PM

I am not familiar with the LG computer. You may need to change the first boot device in your UEFI/BIOS settings to the optical drive or boot the fatdog disk on a Windows 7 computer and attache your USB flash drive to it.



#10 T151

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Posted 03 December 2016 - 06:47 PM

Would it be easier if I did this through my laptop--Windows 7, Toshiba.



#11 JohnC_21

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Posted 03 December 2016 - 06:52 PM

Yes, take the boot disk you created and use the Windows 7 computer.

 

The boot menu on a Toshiba is F12

 

http://support.toshiba.com/sscontent?docId=98080545

 

If tapping F12 at boot does not give a boot menu then you can set the Optical Drive to first boot device by changing  the settings in BIOS.

https://www.youtube.com/watch?v=sh-Dx5lPh4E


#12 T151

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Posted 03 December 2016 - 06:59 PM

Yes! I made it! It is just loading now. I will follow the rest of the steps and reply back once it has loaded. :)



#13 T151

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Posted 03 December 2016 - 07:08 PM

hm, unfortunately the USB icon is not appearing.



#14 JohnC_21

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Posted 03 December 2016 - 07:14 PM

So attaching the USB flash drive does not show an icon? That is not good. 

 

In the lower left of the fatdog desktop is a icon that looks like a monitor with a >. Click on it and at the prompt type the following.

 

fdisk -l      This is all lower case and the l is a lower case "L"   Post the output. Edit: This command is with the USB flash drive attached.


Edited by JohnC_21, 03 December 2016 - 07:16 PM.


#15 T151

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Posted 03 December 2016 - 07:36 PM

Disk /dev/loop0: 42.9 MiB, 44929024 bytes,  87752 sectors

Units: sectors of 1 * 512 = 512 bytes

Sector size (logical/physical): 512 bytes / 512 bytes

I/0 size (minimum/optimal): 512 bytes / 512 bytes

Disk /dev/loop1: 202.3 MiB, 212074496 bytes, 414208 sectors

Units: sectors of 1 * 512 = 512 bytes

Sector size (logical/physical): 512 bytes / 512 bytes

I/0 size (minimum/optimal): 512 bytes / 512 bytes

Disk /dev/sda: 298.1 GiB, 320072933376 bytes, 625142448 sectors

Units: sectors of 1 * 512 = 512 bytes 

Sector size (logical/physical): 512 bytes / 512 bytes

I/0 size (minimum/optimal): 512 bytes / 512 bytes

Disklabel type: dos

Disk identifier: 0x511e975d

 

Device             Boot          Start         End              Sectors          Size      Id     Type

/dev/sda1                            2048      3074047        3072000         1.5G      27     Hidden NTFS WinRE

/dev/sda2          *            3074048    581062655  577988608       275.6G    7      HPFS/NTFS/exFat

/dev/sda3                    581062656   604674047     23611392      11.3G     17      Hidden HPFS/NTFS

/dev/sda4                    604674048   625141759     20467712      9.8G        7       HPFS/NTFS/exFAT

 

 

Maybe I can try it on my main computer again, but oddly it was my laptop that at least identified a removal disk on Windows (it just kept telling me to insert a disk when I tried accessing it).    


Edited by T151, 03 December 2016 - 07:37 PM.





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