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Computer Crashes After Loading Games


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#1 Justin711

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Posted 03 December 2016 - 11:24 AM

Whenever a game loads on my computer, it crashes. The screen goes black, a sound is repeated, then the computer restarts. I have stress tested both of my graphics cards, and they seem to work fine, and I've also tried replacing the SLI bridge, but this did not fix the problem either. Could this be a motherboard problem, or could it be fixed by changing Nvidia Control Panel Settings (which may have been reset)? Thank you in advance for the help :)

CPU Intel Core i7-4790K 4.0GHz Quad-Core Processor

CPU Cooler Corsair H100i 77.0 CFM Liquid CPU Cooler

Motherboard ASRock Z97 EXTREME4 ATX LGA1150 Motherboard

Memory G.Skill Ripjaws X Series 8GB (2 x 4GB) DDR3-2400 Memory

Storage Samsung 840 EVO 250GB 2.5" Solid State Drive

Storage Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive

Video Card Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card (2-Way SLI)

Video Card Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card (2-Way SLI)

Case NZXT H440 (Blue/Black) ATX Mid Tower Case

Power Supply Corsair RM 750W 80+ Gold Certified Fully-Modular ATX Power Supply

Operating System Microsoft Windows 10 Version 1607 (64-bit)

Case Fan Corsair Air Series SP120 High Performance Edition (2-Pack) 62.7 CFM 120mm Fans

Case Fan Corsair Air Series AF140 Quiet Edition 67.8 CFM 140mm Fan


Edited by Justin711, 03 December 2016 - 11:27 AM.


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#2 the_patriot11

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Posted 04 December 2016 - 01:27 AM

what is the sound that is repeated? and have you tried uninstalling and reinstalling your directX and video drivers?


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 Justin711

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Posted 04 December 2016 - 11:08 AM

It's hard to explain, it's just like a mid-pitch almost electronic sound that repeats really fast for a few seconds. I also have tried reinstalling video drivers, and am currently reinstalling directx.

 

EDIT: Reinstalled DirectX and it didn't fix it. Also it seems to only be higher stress games.


Edited by Justin711, 04 December 2016 - 11:17 AM.


#4 the_patriot11

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Posted 04 December 2016 - 01:54 PM

Have you tried testing the ram using memtest? Wouldn't hurt to run a CPU stress test to.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#5 Justin711

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Posted 04 December 2016 - 03:43 PM

I tested the RAM using memtest, and there were no problems with that or the CPU stress test.



#6 the_patriot11

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Posted 04 December 2016 - 03:52 PM

At this point I'm suspecting either a PSU or motherboard related issue. But just to be safe have you tried only running a single video card and seeing if the problem persists? And if not try the other card on its own to, to see if we can limit down the possibilities.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#7 Justin711

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Posted 04 December 2016 - 03:54 PM

I tried both video cards by themselves and they work fine.



#8 shadow_647

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Posted 05 December 2016 - 08:21 AM

So when using only one video card for the same games you dont have problems ?



#9 Justin711

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Posted 05 December 2016 - 03:58 PM

Correct.



#10 the_patriot11

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Posted 05 December 2016 - 08:16 PM

[b]When a computer begins the boot process the motherboard initiates the start up of the PSU. Because of this it is difficult to determine whether the problem is with the motherboard or the PSU when a computer shows no signs of starting up. The purpose of the procedure is to determine if the problem is with the motherboard or the PSU. For safety purposes please follow the instructions step by step.[/b]

[b]This test is for ATX PSUs. Some manufacturers use non-ATX PSUs with 20/24 pin connectors that do not have the same pinout as a ATX PSU.[/b]
[color=#FF0000]
Caution:[/color] [b]This procedure will involve working with live 12VDC electrical potentials which if handled improperly may lead to electrical shock. Proper precautions should also be taken to prevent electrostatic discharges (ESDs) within the case of the computer. For safety purposes please follow the instructions step by step.
[/b]
First, shutdown your computer. Then unplug the power cable going into your computer.

Once you have opened the case, touch the metal of the case to discharge any static electricity.

The connector of the PSU which connects to the motherboard is readily recognizable by the number of wires in the bundle. To disconnect it you will need to press on the plastic clip to disengage it and then pull the connector up and away from the motherboard. Please take notice of the location of the locking tab and the notch on the socket of the motherboard, this will only connect one way as it is keyed. This wire bundle will have a memory of the way it has been installed and will want to bend back that direction, you may have to play around with it to find a position that the connector will stay in the same position while you run the test.

[IMG]http://i136.photobucket.com/albums/q193/garmanma/main24index.jpg[/IMG]
[size="1"]www.playtool.com[/size]

From the top left to right the pins are 13-24, the bottom from left to right are 1-12.


Please notice that there are PSUs with 24 pin and 20 pin connectors, the location of the green wire in the 24 pin connector is #16, and the green wire in the 20 pin connector is #14. If you look at the connector with socket side facing you and the clip on the top the number one pin will be on the bottom left corner. This makes the pin out for the 24 pin connector from left to right 13-24 on top, and 1-12 on the bottom. The pin out for the 20 pin connector from left to right is 11-20 on top , and 1-10 on the bottom. If you look at the connectors you notice that these are sockets that fit over the pins on the motherboard where the PSU cable attaches, this is where you will place the jumper. For a jumper you will need a piece of solid wire about the size of a paper clip (20-22 awg), preferably a wire with insulation. It will need to be large enough to fit firmly into the socket so that it will not need to be held in place while testing. You are at risk of electrical shock if you are holding the jumper when you power up the PSU. Insert one end of the jumper into the socket of the Green wire, and insert the other end into the socket of any Black wire.

Once the jumper is in place plug the cord back in. If the PSU is working properly the case fans, optical drives, hdds, and LEDs should power up and remain on. I would suggest that you not leave this connected any longer than is necessary for safety purposes.

To reconnect the 20/4 pin connector unplug the power cord, remove the jumper, and reconnect the connector. Take a moment at this time to make sure that nothing has been dislodged inside the case.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#11 shadow_647

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Posted 06 December 2016 - 08:29 AM

Ya smells like a PSU topic, with a 2nd backup PSU it would be fast to check & test might not be though.

Could be funky drivers too, btw what games were used to test ?

I remember SLI setups use to have problems back in the day but im out of date some on the topic.

 

From some of my research it seems that theirs some problems with win10 and SLI as well you could try a round a Bios updates on the video cards, im guessing you did the rounds on the driver topic.

 

have you tryed running the system in win7 ?

mobo bios updated ?

Btw theirs a lot of hits out their on the video card LSI problem topic, seems to be a chronic topic.



#12 Justin711

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Posted 06 December 2016 - 07:36 PM

So the computer started up fine with the wire, so I guess PSU isn't an issue. BIOS is updated, and I don't really want to revert back to Windows 7.

#13 the_patriot11

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Posted 06 December 2016 - 09:07 PM

a reformat might do the trick...but im thinking your problem may indeed be a faulty motherboard.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#14 Justin711

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Posted 06 December 2016 - 09:56 PM

Is there any way to test this, or should I just try to get a replacement and see if that fixes it?

#15 shadow_647

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Posted 07 December 2016 - 03:51 AM

K just to be shoure you updated bios on both video cards ? and the mem speed and clock speed on both is the same and their 100% the same card ?

Ps what bios version you using on your video cards ?






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