Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 BSOD driver_irql_not_less_or_equal


  • Please log in to reply
6 replies to this topic

#1 kooky500

kooky500

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Colorado, USA
  • Local time:05:40 AM

Posted 02 December 2016 - 08:52 PM

So, last night I was just browsing on my computer - not really doing much. I went to minimize my browser and suddenly everything froze, and a bsod popped up with the following error: driver_irql_not_less_or_equal in all caps. I restarted it and it worked fine, but I've noticed that the 'Sleep' option has disappeared from my start menu.

 

I've tested my PSU, graphics card, HDD and ram and they all passed. I've also double-checked to make sure that my graphics drivers are up to date.

 

Specs:

 

CPU: AMD Fx-6300

 

Motherboard: Asus M5A 78L-M LX

 

Ram: Kingston HyperX Fury 8GB

 

Graphics Card: AMD R9 270

 

Power supply: XFX TS Series 550W (Bronze)

 

Monitor: HP W2081D LED Monitor

 

Hard Drive: WD Blue H.D.D 1TB

 

OS: Windows 10, 64-bit

 
My system is about 2 years old. I installed the OS myself. I recently had to reinstall the OS over the summer and my computer is a desktop.

Attached Files



BC AdBot (Login to Remove)

 


#2 kooky500

kooky500
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Colorado, USA
  • Local time:05:40 AM

Posted 02 December 2016 - 11:15 PM

Update: As of today any game that I try to run immediately crashes or goes into 'not responding'. These games worked fine before I updated my graphics drivers.



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:40 AM

Posted 03 December 2016 - 07:11 AM

Your UEFI/BIOS (version 1701) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

AMD Radeon ™ R9 200 Series    PCI\VEN_1002&DEV_6811&SUBSYS_92701682&REV_00\4&1AE350E1&0&0010    This device cannot work properly until you restart your computer.

I would suggest a clean install of the AMD video drivers:

- download a fresh copy of the latest, W10 compatible drivers for your video card from the AMD website

- uninstall the AMD drivers from Control Panel...Programs and Features

- use the AMD Clean Uninstall utility to remove any remaining traces of the drivers (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )

- install the freshly downloaded drivers

- monitor for further problems.

FYI - you've been having BSOD's since early October (it's possible that they weren't visible to you) - I'd think that the problems were starting back then.

 

Many, many errors in the WER section of the MSINFO32 report associated with your CryptoPrevent software

Please uninstall it while we're troubleshooting.

 

The latest memory dump blames hmpalert.sys - a driver for your HitManPro software.

Please uninstall it while we're troubleshooting and see if that helps stop the BSOD's

I see a lot of different ant-malware programs on the computer - and have to wonder if they're conflicting with each other.
I'd suggest discussing your malware solution(s) in the Security forums - as I'm not expert enough to make recommendations about them and their conflicts.

 

The remainer of the memory dumps (26 of them) are all errors associate with the AMD video card/drivers.

It also seems that they are generated during disk write operations when going into hibernation transitions.

IMO this could be a software or a hardware problem.
If it's software, the driver replacement process I described previously may fix it.  The other steps that I've outlined may also help out.

 

It it's hardware, the problems will likely continue - in that case, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive diagnostics, followed by the video tests, and then the rest of the tests.  Let us know the results and we can move on from there.

 

Another possible problem is the pwdrvio.sys driver (a part of the MiniTool Partition Wizard program)

It dates from 2009 and may not be fully compatible w/W10 (and could be interfering with the hibernation process).

Please uninstall the program from Control Panel...Programs and Features and leave it uninstalled while we're troubleshooting.

 

If all of this doesn't help, then I'd suggest running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Good luck!

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Dec  1 20:37:49.273 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120116-29218-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:9 days 8:15:17.973
*** WARNING: Unable to verify timestamp for hmpalert.sys
*** ERROR: Module load completed but symbols could not be loaded for hmpalert.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck D1, {28, 2, 0, fffff800b40a14f5}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800b40a14f5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  1701   
  BIOS Release Date             09/11/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             M5A78L-M LX PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 21 15:24:14.573 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112116-36656-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 5:12:50.289
Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+dcb )
BugCheck A0, {10a, a, ffffde075a685bb0, ffffffffc0000185}
BugCheck Info: INTERNAL_POWER_ERROR (a0)
Arguments:
Arg1: 000000000000010a, The disk subsystem failed to properly read or write part of the hibernation
    file.
Arg2: 000000000000000a
Arg3: ffffde075a685bb0, POP_HIBER_CONTEXT
Arg4: ffffffffc0000185, NTSTATUS failure code
BUGCHECK_STR:  0xa0_10a
FAILURE_BUCKET_ID: 0xa0_10a_c0000185_HIBER__nt!_??_::OKHAJAOM::_string_
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 21 01:39:13.631 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112116-27796-01.dmp]
Windows 10 Kernel Version 14393 MP (6 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 15:13:16.347
Probably caused by :ntkrnlmp.exe ( nt! ?? ::OKHAJAOM::`string'+dcb )
BugCheck A0, {10a, a, ffffa508e6aa9d30, ffffffffc0000185}
BugCheck Info: INTERNAL_POWER_ERROR (a0)
Arguments:
Arg1: 000000000000010a, The disk subsystem failed to properly read or write part of the hibernation
    file.
Arg2: 000000000000000a
Arg3: ffffa508e6aa9d30, POP_HIBER_CONTEXT
Arg4: ffffffffc0000185, NTSTATUS failure code
BUGCHECK_STR:  0xa0_10a
FAILURE_BUCKET_ID: 0xa0_10a_c0000185_HIBER__nt!_??_::OKHAJAOM::_string_
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Dec  1 20:37:49.273 2016 (UTC - 5:00)**************************
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
ASACPI.sys                  Thu Nov  1 21:54:34 2012 (509327DA)
psi_mf_amd64.sys            Thu Feb  7 04:28:21 2013 (511373B5)
file_tracker.sys            Thu Sep  4 08:49:39 2014 (54085FE3)
fltsrv.sys                  Tue Nov 11 07:01:53 2014 (5461FAB1)
snapman.sys                 Wed Nov 12 05:54:05 2014 (54633C4D)
tib.sys                     Fri Jul 17 04:27:03 2015 (55A8BC57)
tib_mounter.sys             Fri Jul 17 08:21:34 2015 (55A8F34E)
rt640x64.sys                Thu Jul 23 04:53:50 2015 (55B0AB9E)
hmpnet.sys                  Thu Jun  2 05:26:03 2016 (574FFBAB)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
hmpalert.sys                Wed Sep 21 05:26:19 2016 (57E2523B)
atikmpag.sys                Tue Nov 15 15:36:17 2016 (582B71C1)
atikmdag.sys                Tue Nov 15 15:53:27 2016 (582B75C7)
epp.sys                     Fri Nov 18 14:31:52 2016 (582F5728)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 21 15:24:14.573 2016 (UTC - 5:00)**************************
hiber_ataport.sys           Fri Jul 15 22:28:28 2016 (57899BCC)
epp.sys                     Fri Sep 16 05:26:14 2016 (57DBBAB6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Nov 18 01:39:31.849 2016 (UTC - 5:00)**************************
atikmpag.sys                Tue Nov  8 14:27:00 2016 (58222704)
atikmdag.sys                Tue Nov  8 15:07:34 2016 (58223086)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 13 12:42:18.475 2016 (UTC - 5:00)**************************
atikmpag.sys                Thu Nov  3 20:13:28 2016 (581BD2A8)
atikmdag.sys                Thu Nov  3 20:59:52 2016 (581BDD88)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  6 00:11:30.936 2016 (UTC - 5:00)**************************
atikmpag.sys                Tue Oct  4 21:29:28 2016 (57F45778)
atikmdag.sys                Tue Oct  4 22:51:46 2016 (57F46AC2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 13 00:28:21.727 2016 (UTC - 5:00)**************************
AODDriver2.sys              Tue Oct 29 20:58:36 2013 (527059BC)
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
epp.sys                     Thu Jul 21 02:46:41 2016 (57906FD1)
MegaSas2i.sys               Fri Jul 22 17:36:46 2016 (579291EE)
atikmpag.sys                Fri Sep 16 14:50:37 2016 (57DC3EFD)
atikmdag.sys                Fri Sep 16 15:12:45 2016 (57DC442D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct  5 00:42:37.295 2016 (UTC - 5:00)**************************
PROCEXP152.SYS              Thu Feb  4 17:04:43 2016 (56B3CAFB)


http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys
http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
hmpnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
hmpalert.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
epp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hiber_ataport.sys
epp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
epp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
MegaSas2i.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=PROCEXP152.SYS
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 kooky500

kooky500
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Colorado, USA
  • Local time:05:40 AM

Posted 03 December 2016 - 10:52 AM

Is there a way I can check the Event Viewer or another program to see if the bsod are gone? I uninstalled CryptoPrevent and so far - the 'sleep' option is back and games work again so that's good. I also forgot to mention that I reinstalled my video drivers just the last few weeks or so due to a different problem.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:40 AM

Posted 03 December 2016 - 05:07 PM

As they appear to be associated with hibernation:

- check the C:\Windows\Minidump folder and see the one's that are there (or move them to another location temporarily)

- then hibernate a couple of times.

- then see if there are more in that folder

 

Quite frequently the effects of the BSOD's that occur without being seen while hibernatiing can be seen when the system reboots.

If it hibernated, then the stuff that was running on the Desktop will still be there.  If it crashed, then the stuff that was running on the Desktop won't be there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 kooky500

kooky500
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Colorado, USA
  • Local time:05:40 AM

Posted 04 December 2016 - 10:43 AM

Alright, I followed the steps you provided and there were no new files in the Minidump folder after I hibernated the pc for a bit. There weren't any when I booted up my pc this morning either - though I don't know if that helps.



#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:08:40 AM

Posted 05 December 2016 - 05:30 PM

Check in MSINFO32 (go the run dialog, type in MSINFO32 and press Enter) - that's where I also saw them.

Go to the Software Environment section, then to the Windows Error Reporting section.

Search for entires that say "BlueScreen" - then sort them by date (as there will be a lot of the older one's still there).

 

If there's none new there, then you've probably fixed the problem!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users