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Am I infected? What do I do?


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3 replies to this topic

#1 enfant terrible

enfant terrible

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Posted 02 December 2016 - 11:29 AM

Performance is all of a sudden sticky as hell. Video playback is also laggy. I ran malwarebytes and bitdefender and they're not showing anything, but maybe it's a malware that's too sophisticated to be detected by those. Can anyone help?  TIA? 

 

ETA: flash crashes, too. 


Edited by enfant terrible, 02 December 2016 - 11:53 AM.


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#2 Alppo

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Posted 02 December 2016 - 12:02 PM

Run safe mode with network and see if the scans find anything.



#3 enfant terrible

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Posted 02 December 2016 - 12:16 PM

Run safe mode with network and see if the scans find anything.

OK, how do I do that? (Sorry, but I'm pretty computer illiterate.)



#4 Alppo

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Posted 03 December 2016 - 07:49 AM

  1. Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings.
  2. Select Update & security > Recovery.
  3. Under Advanced startup, select Restart now.
  4. After your PC restarts to the Choose an option screen, select Troubleshoot Advanced options > Startup Settings > Restart.
  5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.





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