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office 365 error in windows 7 api-ms-win-core-timezone-l1-1-0.dll is missing


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#1 emu_mtl63

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Posted 01 December 2016 - 07:50 PM

office 365 error api-ms-win-core-timezone-l1-1-0.dll is missing  on a windows 7 

 

i updated all the windows update 

also installed  vc_redist.x64

 

still while trying to open office 365 i getting this error 

 

any ideals  on next step 

 

thanks 

 



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#2 hamluis

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Posted 01 December 2016 - 09:19 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
   List last 10 Event Viewer log
   List Installed Programs
   List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.

Go to Piriform's website, and download the free version on the left. Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

Now, at the top, click File > Publish Snapshot. You will see a prompt. 
Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the Reply To This Topic button.  Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis


Edited by hamluis, 01 December 2016 - 09:28 PM.


#3 emu_mtl63

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Posted 02 December 2016 - 11:03 AM

sorry for the delay ....wifes laptop and i forgot the power cord 
http://speccy.piriform.com/results/nfU8KSmZb85Dd7CDAtzEvck
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Anne (administrator) on 02-12-2016 at 10:52:56
Running from "C:\Users\Anne\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: Latitude E5420 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/01/2016 08:06:40 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.

 
Error: (12/01/2016 07:06:37 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
 
Error: (12/01/2016 06:13:38 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
 
Error: (12/01/2016 06:13:36 PM) (Source: DbxSvc) (User: )
Description: Filter Unload failed with: (-2145452013) The system could not find the filter specified.
 
Error: (11/30/2016 11:00:51 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.PowerShell.GPowerShell, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020
 
Error: (11/30/2016 10:24:36 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
 
Error: (11/30/2016 10:00:37 PM) (Source: ESENT) (User: )
Description: WinMail (980) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (11/30/2016 10:00:33 PM) (Source: ESENT) (User: )
Description: WinMail (3912) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (11/30/2016 09:57:41 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "ehshell, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
 
Error: (11/30/2016 09:55:09 PM) (Source: DbxSvc) (User: )
Description: Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
 
System errors:
=============
Error: (12/01/2016 08:08:13 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (12/01/2016 08:05:58 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:51:56 PM on ‎12/‎1/‎2016 was unexpected.
 
Error: (12/01/2016 07:23:56 PM) (Source: Service Control Manager) (User: )
Description: The O2SDIOAssist service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (12/01/2016 07:38:40 AM) (Source: DCOM) (User: )
Description: {4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (11/30/2016 10:24:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:23:04 PM on ‎11/‎30/‎2016 was unexpected.
 
Error: (11/30/2016 09:53:21 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (11/30/2016 09:53:21 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® Management and Security Application Local Management Service service to connect.
 
Error: (11/30/2016 09:53:14 PM) (Source: Service Control Manager) (User: )
Description: The Avast Antivirus service failed to start due to the following error: %%109 = The pipe has been ended.
 
Error: (11/30/2016 09:53:09 PM) (Source: Service Control Manager) (User: )
Description: The Fitbit Connect Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (11/30/2016 09:53:09 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service terminated unexpectedly.  It has done this 1 time(s).
 
Microsoft Office Sessions:
=========================
Error: (12/01/2016 08:06:40 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
 
Error: (12/01/2016 07:06:37 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
 
Error: (12/01/2016 06:13:38 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
 
Error: (12/01/2016 06:13:36 PM) (Source: DbxSvc)(User: )
Description: (-2145452013) The system could not find the filter specified.
 
Error: (11/30/2016 11:00:51 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: Microsoft.PowerShell.GPowerShell, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil . Error code = 0x80070020 
Microsoft.PowerShell.GPowerShell, Version=1.0.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil
 
Error: (11/30/2016 10:24:36 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
 
Error: (11/30/2016 10:00:37 PM) (Source: ESENT)(User: )
Description: WinMail980WindowsMail0:
 
Error: (11/30/2016 10:00:33 PM) (Source: ESENT)(User: )
Description: WinMail3912WindowsMail0:
 
Error: (11/30/2016 09:57:41 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "ehshell, Version=6.1.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
 
Error: (11/30/2016 09:55:09 PM) (Source: DbxSvc)(User: )
Description: (-2147024894) The system cannot find the file specified.
 
CodeIntegrity Errors:
===================================
  Date: 2016-09-21 05:41:21.431
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswHdsKe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-09-21 05:41:21.431
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswHdsKe.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-08-30 09:54:36.804
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-30 09:54:36.570
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-28 10:00:40.116
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-28 10:00:39.804
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-27 07:08:01.710
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-27 07:08:01.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-26 09:14:35.178
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-08-26 09:14:34.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
AccelerometerP11 (HKLM-x32\...\{87434D51-51DB-4109-B68F-A829ECDCF380}) (Version: 2.00.10.34 - STMicroelectronics)
Adobe Flash Player 23 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 23.0.0.207 - Adobe Systems Incorporated)
Adobe Reader X (10.1.4) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.4 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 12.3.2280 - AVAST Software)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.) Hidden
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.) Hidden
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.) Hidden
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.2.0.5 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.127 - ALPS ELECTRIC CO., LTD.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 15.4.22 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.59.1 - Dropbox, Inc.) Hidden
DW WLAN Card Utility (HKLM\...\DW WLAN Card Utility) (Version: 5.100.235.13 - Dell Inc.)
Fitbit Connect (HKLM-x32\...\{6EB73D9D-645E-415B-8008-83C3CB865968}) (Version: 2.0.1.6742 - Fitbit Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Intel® Identity Protection Technology 1.2.22.0 (HKLM-x32\...\{387B63A5-5016-1015-B06B-A9A1030E3125}) (Version: 1.2.22.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.1.70.1205 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.4229 - Intel Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.427.2 - McAfee, Inc.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft .NET Framework 4.6.2 SDK (HKLM-x32\...\{39BEF607-44E6-472B-90C1-BD62AA2B7A3F}) (Version: 4.6.01586 - Microsoft Corporation)
Microsoft .NET Framework 4.6.2 Targeting Pack (HKLM-x32\...\{C07B4BC7-A37D-46A8-B2A3-620CC569D149}) (Version: 4.6.01586 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.7466.2038 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft SharePoint Designer 2010 (HKLM-x32\...\Office14.SharePointDesigner) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026 (HKLM-x32\...\{e46eca4f-393b-40df-9f49-076faf788d83}) (Version: 14.0.23026.0 - Microsoft Corporation)
O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\{938A412F-78C1-4158-8590-038A1D670A57}) (Version: 3.0.07.47 - O2Micro International LTD.) Hidden
O2Micro Flash Memory Card Windows Driver (HKLM-x32\...\InstallShield_{938A412F-78C1-4158-8590-038A1D670A57}) (Version: 3.0.07.47 - O2Micro International LTD.)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7426.1015 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7466.2038 - Microsoft Corporation) Hidden
SafeZone Stable 1.51.2220.62 (HKLM-x32\...\SafeZone 1.51.2220.62) (Version: 1.51.2220.62 - Avast Software) Hidden
UFR II Printer Driver Uninstaller (HKLM\...\Canon UFR II Printer Driver) (Version: 5, 4, 0, 0 - Canon Inc.)
Windows Software Development Kit - Windows 10.0.14393.33 (HKLM-x32\...\{f23f94c5-8bba-4202-85ad-c83d4402cdc1}) (Version: 10.1.14393.33 - Microsoft Corporation)
Zebra Font Downloader (HKLM-x32\...\Zebra Font Downloader_is1) (Version:  - Zebra Technologies Corporation)
ZebraDesigner Pro 2 (HKLM-x32\...\{CB75B065-D5DB-4D6D-8B72-36F6C55FE601}) (Version: 2.5.0.9325 - Zebra Technologies Corporation) Hidden
ZebraDesigner Pro 2 (HKLM-x32\...\ZebraDesigner Pro 2) (Version: 2.5.0.9325 - Zebra Technologies Corporation)
 
========================= Memory info: ===================================
 Percentage of memory in use: 81%
Total physical RAM: 3992.93 MB
Available physical RAM: 728.02 MB
Total Virtual: 7984.06 MB
Available Virtual: 4000.84 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:298.09 GB) (Free:231.52 GB) NTFS
 
========================= Users: ========================================
User accounts for \\ANNE-OBSESSION
 
Administrator            Anne                     Guest                    
 
 
**** End of log ****
 
thanks 
 
john

Mod Edit:  Merged posts - Hamluis.
I had let someone log in remotely ....not sure if he did anything ....if that helps ...


Edited by hamluis, 02 December 2016 - 12:06 PM.


#4 hamluis

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Posted 02 December 2016 - 12:26 PM

IE 8 is currently installed.

 

svchost.exe    Process ID: 992    User: SYSTEM    Domain: NT AUTHORITY    Path: C:\Windows\system32\svchost.exe
Memory Usage: MB    Peak Memory Usage: 1.86 GB
 
Frankly, I see no indication of the reported error but I believe topic should be moved to Am I Infected for a malware check.
 
Louis
 


#5 emu_mtl63

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Posted 02 December 2016 - 12:46 PM

ok thanks will do 

 

thanks for help 

 

John



#6 hamluis

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Posted 02 December 2016 - 01:39 PM

OP reposted in Am I Infected.  This topic is now closed to avoid confusion.

 

Louis






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