How are you connecting to the internet?
You may need the help of your ISP to configure your connection.
Additionally, the number for Microsoft Support when it pertains to security problems resulting from Critical Updates and Service Pacs is:
Microsoft Security Product Support Policy
Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338). There is no charge for support calls associated with security updates.
International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
If you use the phone number that appears on the activation message you do not need to be connected to the internet to authenticate your installation. They will give you a long series of numbers and letters to complete the activation over the phone, (different than your 25 digit Windows key number) and walk you through the process.
Also, you need to put Windows Update and Microsoft.com in your "Trusted" category, in the security section of Internet Explorer, and make sure your Active X settings are as follows:
In Internet Explorer click on the “tools” tab
Click on “Internet Options”
Click the “Security” tab
Click “Custom Level”
Under Active X Controls and Plugins
Download Signed Active X Controls
Download Unsigned Active X Controls
Initialize and Script Active X controls not marked as safe
Run Active X controls and plugins
Script Active X Controls marked as safe
Your security level needs to be set no more than "Medium", which should be the default setting anyway.
Go to your control panel and click on "Automatic Updates".
Set it to automatically download and install recommended updates at a time when you are fairly sure your computer will be on and online.
Edited by Enthusiast, 27 August 2006 - 11:35 AM.