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[Problem] Laptop-PC Crashes/Freeze When Gaming - Test Info Included


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#1 AAnonymoose

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Posted 01 December 2016 - 01:28 AM

Hello,

 

I recently bought a custom laptop from XoticPC; my experience with their business aside I am now having problems with the laptop I purchased (gigabyte P55)

 

After gaming for about 1-4 hours the PC crashes to a black screen leaving power on but no input capabilities; the PC must then be manually powered off and back on.

 

Here is a list of test I have run with results;
 

Who Crashed?: Crash dumps are enabled but no valid crash dumps have been found. 
Speccy: 
http://speccy.piriform.com/results/s2aXtxOcYw5g7UNiU44yi0R

Prime95: When attempting to run In-Large FFT PC instantly crashed; when attempting to run "Blend" PC ran for approximately 30 seconds and crashed. -- *Same visual from Crash as experienced while gaming; no audible sound prior to or during crash*

MiniToolBox: Googledrive link for "MBT.txt" file *no IP info included* https://drive.google.com/file/d/0B1vqHGQu6_2lVEdraGtMbzJHYUE/view?usp=sharing

 

Thanks for the assistance... this investment has been one big pain in the ass after another; hopefully you all can help shed some light on my problem before I get back on the phone with XoticPC's people. :ranting:

 

 

 

_________________________________________
UPDATE

_________________________________________

 

I turned the MSI Afterburner Overclocking of Core Clock and Memory Clock to +0 - no overclocking (least thats what i'd think)...These were preset by XoticPC when they build and "stress tested" the laptop.

 

After the adjustment I received the following results from Prime95:

 

Small FFTs: Ran 2 minutes no errors/warnings ::: Positive Change over previous attempt with overclock on
Blend: Ran 2 minutes no errors/warnings          ::: Positive Change over previous attempt with overclock on

In-Place Large FFTs: Crashed after approximnately 2 seconds


Edited by AAnonymoose, 01 December 2016 - 02:38 AM.


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#2 hamluis

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Posted 11 December 2016 - 11:34 AM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

 

Moved from Computer Gaming to Crashes/BSODs.

 

Louis






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