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Keep getting blue screens.


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#1 HK95

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Posted 30 November 2016 - 10:15 PM

I don't remember when this all started or how, but I have been having blue screens pop up at random points and usually when I alt tab out of games. Things of note, I have seen the x0000024 bug check code at some point IO'm pretty sure. My temps are fine and I haven't noticed anything unusual on either my cpu,gpu,hard drive etc....

My computer is over clocked on the XMP profile and has been for years.
 
If there is any other info that would be useful for me to provide I can do that. Thanks a lot in advance.
 
I have provided my DxDiag information and the details of one of the BSODs as attachments.

Attached Files


Edited by HK95, 30 November 2016 - 10:54 PM.


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#2 HK95

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Posted 30 November 2016 - 10:25 PM

...


Edited by HK95, 30 November 2016 - 10:55 PM.


#3 usasma

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Posted 01 December 2016 - 05:43 AM

In general, the STOP 0x124 BSOD's are hardware related.  They can also be due to compatibility issues or with low-level driver issues.

More info on these errors here:  http://www.carrona.org/bsodindx.html#0x00000124

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 HK95

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Posted 01 December 2016 - 06:50 AM

I ran that tool and here is the zip.

Attached Files



#5 usasma

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Posted 01 December 2016 - 05:50 PM

Your UEFI/BIOS (version 1202) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 2 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Pleas note that this driver dates from 2011 - I'd think that it is not fully compatible w/W10:

 

e1e6032e.sys                Mon Sep 26 18:52:28 2011 (4E81022C)
Intel 82562V-2 10/100 Network Connection Ethernet driver http://downloadcenter.intel.com/Default.aspx?lang=eng
http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys

Please update it to the latest, W10 compatible version.

 

Please complete these free diagnostics and let us know the results:  http://www.carrona.org/hwdiag.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Dec  1 06:35:42.425 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120116-7843-01.dmp]
Windows 10 Kernel Version 14393 MP (12 procs) Free x64
Built by: 14393.0.amd64fre.rs1_release.160715-1616
System Uptime:0 days 2:17:49.159
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :GenuineIntel
BugCheck 124, {0, ffff8483b98c8028, b2000000, 74000402}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8483b98c8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000074000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN
  BIOS Version                  1202
  BIOS Release Date             03/09/2012
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             RAMPAGE IV EXTREME
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Dec  1 06:35:42.425 2016 (UTC - 5:00)**************************
e1e6032e.sys                Mon Sep 26 18:52:28 2011 (4E81022C)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
rzendpt.sys                 Tue Apr  5 03:09:18 2016 (5703649E)
rzudd.sys                   Tue Apr  5 03:09:21 2016 (570364A1)
btfilter.sys                Wed May 18 02:19:52 2016 (573C0988)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
xusb22.sys                  Fri Jul 15 22:28:13 2016 (57899BBD)
cpuz140_x64.sys             Sun Aug 14 15:15:42 2016 (57B0C35E)
sshid.sys                   Mon Aug 22 14:24:21 2016 (57BB4355)
nvhda64v.sys                Thu Sep 29 09:25:06 2016 (57ED1632)
nvvad64v.sys                Tue Oct  4 03:20:09 2016 (57F35829)
nvlddmkm.sys                Thu Nov 24 14:04:44 2016 (583739CC)
CMUSBDAC.sys                Mon Nov 28 23:30:23 2016 (583D045F)

http://www.carrona.org/drivers/driver.php?id=e1e6032e.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
cpuz140_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sshid.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=CMUSBDAC.sys
 


Edited by usasma, 01 December 2016 - 05:51 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 HK95

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Posted 02 December 2016 - 03:17 AM

I am unable to find the driver/bios update for my motherboard which is the ASUS Rampage IV extreme. The main update page only has the x99 architecture. Any idea where I can look for the bios update? 



#7 usasma

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Posted 03 December 2016 - 05:26 AM

I'm not familiar with the different types of boards.
I'd suggest posting over in the Internal Hardware forums (    http://www.bleepingcomputer.com/forums/f/21/networking/ ) or the Asus support forums for more expert assistance


Edited by usasma, 03 December 2016 - 05:27 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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