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Computer just froze with Zeus warning screen block-What do I do


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#1 DorisMB1956

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Posted 30 November 2016 - 02:37 PM

My computer just blocked all access with a Zeus Trojan virus block and says not to do anything until I call this number. I have the screenshot below. I called the number and it just keeps ringing. Maybe you can help me. I am on my desktop right now. The warning is on my laptop. It is a Samsung, Win 10, 64 bit, can get other specs as needed.

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

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#2 RolandJS

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Posted 30 November 2016 - 02:50 PM

Do not call any phone number on that popup!  Wait until BC regulars weigh in to give you advice.  To help them help you -- shutdown, power down computer by any means possible.  Then power up, let Windows get to full desktop, and simply wait for the BC regulars to guide you.


Edited by RolandJS, 30 November 2016 - 02:51 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 DorisMB1956

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Posted 30 November 2016 - 02:53 PM

I already called the number did what did I do wrong?



#4 Gorbulan

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Posted 30 November 2016 - 03:20 PM

I already called the number did what did I do wrong?

 

Nothing yet. They want you to call them so they can sell you horribly overpriced security software or live tech support. Since nobody answered you are doing fine. They may call back, so just be aware that somebody will try to convince you to install software over the phone. No tech support/help line will ever call you telling you there is something wrong with your computer. Anybody who does is running a scam.


Edited by Gorbulan, 30 November 2016 - 03:20 PM.


#5 RolandJS

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Posted 30 November 2016 - 03:38 PM

I already called the number did what did I do wrong?

It rang and rang, so no damage via remote take-over.  I'm guessing your browser is being held hostage?  This message appeared inside of a browser tab, correct?  Or, am I reading this wrong?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#6 RolandJS

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Posted 30 November 2016 - 03:40 PM

Mods, even though the Quote works, our typed in comments are not posting.

Ok, without clicking a Quote, our comments do post.


Edited by RolandJS, 30 November 2016 - 03:41 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 RolandJS

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Posted 30 November 2016 - 03:44 PM

I'm guessing that Gorbulan and I both are posting:  do not call that message phone number again, do not call any such message phone number.  Did this message pop up within your browser, or, through Windows -- "outside" of your browser?


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#8 DorisMB1956

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Posted 30 November 2016 - 04:06 PM

outside of the browser



#9 DorisMB1956

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Posted 30 November 2016 - 04:49 PM

So you think that is was just a hoax and there is no virus but they were just trying to sell me some software?



#10 Gorbulan

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Posted 30 November 2016 - 05:39 PM

So you think that is was just a hoax and there is no virus but they were just trying to sell me some software?

 

In all likelihood this^. You only have to worry if something was downloaded that you ran or you were convinced to download and install something. There is a chance of exploits being used to deploy malware, as in the site you were on could have taken advantage of out-of-date software and deployed a virus. But, that is unlikely considering what you described.

 

If you can close the browser, do it, and make sure the tech support scam page does not appear again.

 

If you want to make abosutely sure, you can post in the Am I Infected forum for help.



#11 DorisMB1956

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Posted 30 November 2016 - 06:13 PM

I was able to close normally and it opened normally so it must have been ok. I can run a scan to see if it picks up anything. I was just playing a game online so was not in the middle of a download.  sound like I will be ok.



#12 Gorbulan

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Posted 30 November 2016 - 06:38 PM

I think you are. You avoided the actual scammers, so you should be fine.



#13 DorisMB1956

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Posted 01 December 2016 - 02:02 AM

thanks



#14 RolandJS

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Posted 01 December 2016 - 06:31 AM

You can always run a couple of scans with your anti-virus and your anti-malware programs, just to put your mind at ease  :)


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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