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Weird Windows 8 Issue


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#1 doggmutt

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Posted 29 November 2016 - 11:39 PM

Hello friends. First time poster but I've been through these forums a few times and you guys have helped me out a bunch. It's been years since I've had to post anywhere for a particular problem, but this issue I'm experiencing has me just utterly stumped.

 

My friend's computer has windows 8.1 on it, I assume it's 8.1 because he keeps it updated thoroughly and I haven't actually checked, I didn't even think there was a difference until I started searching for this issue. Anyways, long story short, he boots his computer then the screen goes black, not like black desktop black, more like black bios black. I hope that makes sense because it's really confusing to me even as I try to explain the issue. It just sits there, and if we let it sit there on that screen, eventually the monitor will turn off, and then I move the mouse, and boom the screen comes back up, BUT I NEED TO STRESS THERE IS NO DESKTOP/CURSOR/ANYTHING indicating that a successful boot into windows has happened. So we let it sit until the computer hibernates, then shake the mouse or press something on the keyboard and them boom, the login screen comes up and everything works fine. Google searches bring up the fast boot issue with windows 8, so I disabled EVERYTHING I could possibly think of and then some more when it comes to power saving options because who needs to save power on a desktop amirite? I disabled fast boot, I checked advanced options and disabled even more fast boot crap, I went into more power saving options and disabled even more hidden fast boot crap and I thought I had fixed the issue. Dead wrong. Computer still boots to a blank BIOS/POST like screen. I see the bios fine, I see the windows logo booting up, but then you know how the monitor is supposed to switch to a different resolution because windows is coming up? Doesn't happen. I see the windows logo loading up and then it seamlessly transitions into nothing, the screen doesn't change, it's just black. No cursor, no desktop, no nothing. But it still reads my input somehow because...in order to boot into windows we have to turn on the computer, wait for it to hibernate, bring it out of hibernation then log on like nothing is wrong. Weird right?

 

The only thing he told me is that his cats like to jump onto his desktop and sometimes hit the power button, so I made sure that pressing the power button did nothing in windows so that's fine, but I have no idea if windows was installing an update or what was going on the last time one of his cats jumped up there. I guess when they do, they hit the power button and it goes to sleep or turns off completely or something I have no idea, but that's all I have to go on in regards to how this issue came to be. Any help is greatly appreciated fellas. Below is a list of things I have tried:

 

UEFI in bios is just totally disabled, I didn't even know that was a thing! Fast boot in bios is disabled.

Fast boot in windows is disabled, ALL power saving options are turned off so the computer never sleeps when he's logged IN.

Malwarebytes was ran a few times and found a couple of little things, nothing too serious. I also used combofix which did find something but still the issue wasn't resolved.

I have not tried a system restore because I had him disable it because i am under the impression that if there's a virus or malware on your computer, a system restore would only complicate the issue as those files tend to back themselves up within the restore. That's my assumption on that please correct me if I am wrong. But anyways, this is my situation. Thoughts?

 

EDIT: Also, he does not have a windows 8 install CD, he lost it -.- and I also have not tried safe mode yet, I don't think I can get into safe mode, I guess there's a different way for windows 8 but F8 brings up other stuff I've never seen before. As you can tell, I am horribly unfamiliar with 8. 


Edited by doggmutt, 29 November 2016 - 11:52 PM.


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#2 usasma

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Posted 30 November 2016 - 05:22 AM

Some things to try (in this order):

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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