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Machine is dormant for a few hours, crashes to BIOS screen


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#1 MurphyMan

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Posted 29 November 2016 - 09:19 AM

I don't get a BSOD. It seems to happen more often if I have 20+ Chrome tabs open.  I leave the machine on overnight. In the morning, both screens are displaying the ASUS BIOS home page and is all locked up.  I  power off the computer by turning off the power supply. When it comes back on it boots up completely normally. There are no memory or mini-dump files. This has been going on for months. It never happens when I am using the machine.

 

This is a machine I built up myself. Last time I went after this problem I ran a memory check and nothing came up. Updated the BIOS too.

 

Any suggestions? Thanks.

 

Windows 10 (x64) (build 14393)

Board: ASUSTeK COMPUTER INC. A78M-E Rev X.0x
American Megatrends BIOS 1401, 6/5/2015
Serial Number: 140424918000388
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 1401 06/05/2015
3.70 gigahertz AMD A4-6300 APU with Radeon HD Graphics
96 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Hyper-threaded (2 total)
7368 Megabytes Usable Installed Memory
Slot 'DIMM_A1' has 4096 MB
Slot 'DIMM_A2' has 4096 MB
Drives
1119.76 Gigabytes Usable Hard Drive Capacity
982.00 Gigabytes Hard Drive Free Space
 
HL-DT-ST DVDRAM GH24NSC0 SATA CdRom Device [Optical drive]
HTC Android Phone USB Device [Optical drive]
 
Patriot Blaze [Hard drive] (120.03 GB) -- drive 0, s/n DA5A074A1FEE00931087, rev S9FM01.9, SMART Status: Healthy
 
WDC WD10EZEX-21M2NA0 [Hard drive] (1000.20 GB) -- drive 1, s/n WCC3F4UDSYK2, rev 01.01A01, SMART Status: Healthy
c: (NTFS on drive 0) * 119.56 GB 68.69 GB free
e: (NTFS on drive 1) 105 MB 11 MB free
f: (NTFS on drive 1) 1000.10 GB 913.30 GB free
* Operating System is installed on c:
 
AMD Radeon HD 8370D [Display adapter]
Acer X203H [Monitor] (19.9"vis, s/n ETLEV0C007906046FE4010, February 2009)
Planar PX2710MW [Monitor] (27.2"vis)
 
Standard SATA AHCI Controller
Microsoft Storage Spaces Controller
AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (2x)
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (2x)
 
 

Edited by MurphyMan, 29 November 2016 - 09:21 AM.


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#2 usasma

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Posted 29 November 2016 - 10:35 AM

Wait until it crashes to the BIOS screen, then force a restart, then immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.  
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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#3 MurphyMan

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Posted 29 November 2016 - 12:58 PM

Okay, thank you.  It may be days before it happens again.



#4 MurphyMan

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Posted 13 November 2017 - 05:26 PM

After months and months of frustration I finally fixed the problem.  I did a complete reinstall of Win 10 and all my crashing/rebooting problems went away.  

 

I was getting ready to buy another motherboard. 

 

Thanks to all those who helped.






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