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Windows 10 rebooted itself 4 times in one day


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#1 ch2163

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Posted 28 November 2016 - 12:20 PM

Hi everyone, 

 

First of all, thank you for taking a peak at this! Computer froze and crashed on me 4 times in one day and self restarted 3 days ago. I'm pasting the mini toolbox results, and Speccy info below.

 

Last 10 events do not include the ton of these errors I see in the event viewer on the day I had the system reboots. I do have a RAID Stripe setup on 2x 4TB hard drives:

(The device, \Device\Harddisk1\DR1, has a bad block.)

 

I also see a these:

(The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80ff5c515b0, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 2a52f9ca-dd5a-4b23-9db5-e5fd546d43b4.)

 

 

http://speccy.piriform.com/results/hkhZYOGKypDz3JCvPMsKlYL

 

Mini ToolBox Results Attached

Attached Files



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#2 hamluis

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Posted 28 November 2016 - 12:32 PM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

 

Louis



#3 ch2163

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Posted 28 November 2016 - 12:36 PM

Thank you Louis, 

 

I'll check this!



#4 ch2163

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Posted 28 November 2016 - 08:07 PM

Computer crashed 4 times in one day, 3 days ago, and have been working fine ever since, basically restarted itself while Firefox & Outlook 2016 was running. This did happen before, but we ignored it (few weeks back).

 

C:|Windows\minidump (empty)

Can’t find any memory dumps under Windows folder :(

 

Scanned for viruses and malware, nothing…



#5 usasma

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Posted 28 November 2016 - 08:11 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.  
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 ch2163

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Posted 03 December 2016 - 05:19 PM

Sorry for the delay in writing back guys, I was sick for a few days there. System took a break from crashing and started back up again too.

 

Attaching all files requested



#7 ch2163

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Posted 03 December 2016 - 05:22 PM

Specs and info: 

http://speccy.piriform.com/results/hkhZYOGKypDz3JCvPMsKlYL

 

 

Attached Files



#8 usasma

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Posted 04 December 2016 - 06:02 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

There are no memory dumps in the uploaded reports.

There are no memory dumps in the KernelDumpList.txt report

The WER section of the MSINFO32 report shows at least 6 BSOD's on 03 December 2016

As the system isn't catching these crashes, it's most likely that this is due to hardware/compatibilty/low-level driver issues

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If they don't identify a problem, you can also try this procedure (for a desktop computer):  http://www.carrona.org/strpdown.html

 

The BSOD's identified in the WER section are all STOP 0x1E's (more info on them here:  http://www.carrona.org/bsodindx.html#0x0000001E )

And they blame nVidia video.  As such I would stress the video tests, ensure that you fully remove and and then install the latest video drivers, and maybe even try another video card.

 

Your UEFI/BIOS (version F8) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have at least hard drives.  What is the make/model/wattage and age of your Power Supply?
As I'm not answering here, the point of this question is have you ask yourself if the power supply is underpowered or weakened with age.

The easiest test here is either the OCCT PSU test and/or removing a lot of stuff that draws power to see if the system works better.

 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 ch2163

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Posted 04 December 2016 - 03:35 PM

Wealth of information! I have a suspicion issue is RAID related. Everything is licensed, not sure what is showing up on your end as pirated.






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