Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
There are no memory dumps in the uploaded reports.
There are no memory dumps in the KernelDumpList.txt report
The WER section of the MSINFO32 report shows at least 6 BSOD's on 03 December 2016
As the system isn't catching these crashes, it's most likely that this is due to hardware/compatibilty/low-level driver issues
Please start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
If they don't identify a problem, you can also try this procedure (for a desktop computer): http://www.carrona.org/strpdown.html
The BSOD's identified in the WER section are all STOP 0x1E's (more info on them here: http://www.carrona.org/bsodindx.html#0x0000001E )
And they blame nVidia video. As such I would stress the video tests, ensure that you fully remove and and then install the latest video drivers, and maybe even try another video card.
Your UEFI/BIOS (version F8) dates from 2015. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
You have at least hard drives. What is the make/model/wattage and age of your Power Supply?
As I'm not answering here, the point of this question is have you ask yourself if the power supply is underpowered or weakened with age.
The easiest test here is either the OCCT PSU test and/or removing a lot of stuff that draws power to see if the system works better.
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