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BSOD DRIVER_POWER_STATE

Started by gabsap , Nov 27 2016 08:50 PM

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6 replies to this topic

#1 gabsap

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Posted 27 November 2016 - 08:50 PM

Hi All,

Recently I've made a clean windows 10 installation to an ASUS N551J laptop because of multiple BSODs. But I still get these BSODs so I really need some help to find the problem causing this driver issue.

I've installed all the drivers from ASUS website, there are no missing or bad drivers in Device Manager.

Please find attached the dump files after the reinstall. The ones from 28/11/2016 are after I start the verifier, 5 min after every restart I got an BSOD.

Here is a directx report for the laptop:

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: N551JX

BIOS: N551JX.207

Processor: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz

Memory: 16384MB RAM

Available OS Memory: 16272MB RAM

Page File: 2668MB used, 16036MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: UnKnown

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DxDiag Version: 10.00.14393.0000 64bit Unicode

Thank you very much,

Gabriel

Attached Files

minidump.zip 3.85MB 1 downloads

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#2 usasma

Still visually handicapped (avatar is memory developed by my Dad

BSOD Kernel Dump Expert
25,089 posts
OFFLINE

Gender:Male
Location:Southeastern CT, USA
Local time:08:15 PM

Posted 28 November 2016 - 07:57 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum) http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE: On problem systems it can take up to 20 minutes for the log files to complete. Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link): https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

The last 3 verifier enabled bugchecks blame wdfsd.sys - a WebDrive file system driver ( http://www.carrona.org/drivers/driver.php?id=wdfsd.sys )

I'd suggest uninstalling that in order to test it.

Turn off Driver Verifier also. If you're not having BSOD's w/o it, then you don't need to run it (it may give false errors).

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov 27 19:48:58.193 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112816-11187-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:02:31.937
*** WARNING: Unable to verify timestamp for wdfsd.sys
*** ERROR: Module load completed but symbols could not be loaded for wdfsd.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck C4, {f6, 840, ffffe58954eac780, fffff804715b751e}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 0000000000000840, Handle value being referenced.
Arg3: ffffe58954eac780, Address of the current process.
Arg4: fffff804715b751e, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR: 0xc4_f6
PROCESS_NAME: explorer.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
BIOS Version                  N551JX.207
BIOS Release Date             08/06/2015
Manufacturer                  ASUSTeK COMPUTER INC.
Product Name                  N551JX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 27 19:45:19.716 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112816-11328-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:02:30.474
*** WARNING: Unable to verify timestamp for wdfsd.sys
*** ERROR: Module load completed but symbols could not be loaded for wdfsd.sys
Probably caused by :wdfsd.sys ( wdfsd+751e )
BugCheck C4, {f6, 1dfc, ffffdf80c8195780, fffff808395a751e}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 0000000000001dfc, Handle value being referenced.
Arg3: ffffdf80c8195780, Address of the current process.
Arg4: fffff808395a751e, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR: 0xc4_f6
PROCESS_NAME: explorer.exe
FAILURE_BUCKET_ID: 0xc4_f6_VRF_wdfsd!unknown_function
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
BIOS Version                  N551JX.207
BIOS Release Date             08/06/2015
Manufacturer                  ASUSTeK COMPUTER INC.
Product Name                  N551JX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov 27 19:41:49.462 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112816-10968-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 0:01:46.210
*** WARNING: Unable to verify timestamp for wdfsd.sys
*** ERROR: Module load completed but symbols could not be loaded for wdfsd.sys
Probably caused by :wdfsd.sys ( wdfsd+751e )
BugCheck C4, {f6, 187c, ffff8f8df3836780, fffff8024ec3751e}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 000000000000187c, Handle value being referenced.
Arg3: ffff8f8df3836780, Address of the current process.
Arg4: fffff8024ec3751e, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR: 0xc4_f6
PROCESS_NAME: explorer.exe
FAILURE_BUCKET_ID: 0xc4_f6_VRF_wdfsd!unknown_function
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
BIOS Version                  N551JX.207
BIOS Release Date             08/06/2015
Manufacturer                  ASUSTeK COMPUTER INC.
Product Name                  N551JX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below. Click on "Show" to reveal them.

Spoiler

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Nov 27 19:48:58.193 2016 (UTC - 5:00)**************************
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
Netwbw02.sys                Sun Feb 22 06:00:57 2015 (54E9B6E9)
RtsPer.sys                  Wed May  6 03:22:09 2015 (5549C121)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
ibtusb.sys                  Mon Jul 13 19:32:22 2015 (55A44A86)
igdkmd64.sys                Fri Jul 17 20:27:57 2015 (55A99D8D)
RTKVHD64.sys                Tue Jul 28 08:38:18 2015 (55B777BA)
AsHIDSwitch64.sys           Tue Aug 18 04:45:30 2015 (55D2F0AA)
wdfsd.sys                   Mon May 16 15:42:44 2016 (573A22B4)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvvad64v.sys                Tue Oct  4 03:20:09 2016 (57F35829)
nvlddmkm.sys                Wed Nov 16 19:26:04 2016 (582CF91C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 24 10:53:16.457 2016 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
nvlddmkm.sys                Mon Feb 15 01:30:20 2016 (56C1707C)

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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#3 gabsap

Topic Starter

Members
4 posts
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Posted 29 November 2016 - 05:10 AM

Hi usasma,

Thank you very much for your response.

Please find attached the results from Sysnative BSOD dump and BSOD Inspector. The permon didn't worked, stayed open for 40 min and no report...

In the meantime I've install new drivers for nvidia and intel graphic cards, also reinstall the chipset drivers. I didn't had any BSOD in the last days and now I will return the laptop to the user who will use it for AutoCAD drawings and see if he will get any BSODs.

Thank you again,

Gabriel

SysnativeFileCollectionApp.zip 5.66MB 3 downloads

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#4 gabsap

Topic Starter

Members
4 posts
OFFLINE

Posted 29 November 2016 - 05:12 AM

I couldn't attach the file from the BSOD inspector so I upload it to my cloud drive: https://1drv.ms/u/s!AkvtWSbybnhKgYYhUfGA2-Tnn0Mlxg

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#5 usasma

Still visually handicapped (avatar is memory developed by my Dad

BSOD Kernel Dump Expert
25,089 posts
OFFLINE

Gender:Male
Location:Southeastern CT, USA
Local time:08:15 PM

Posted 29 November 2016 - 06:09 AM

Your UEFI/BIOS (version N551JX.207) dates from 2015. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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#6 gabsap

Topic Starter

Members
4 posts
OFFLINE

Posted 01 December 2016 - 06:22 AM

Hi,

Yesterday it happened again so the Windows updates and new GPU driver didn't solved this issue. Please find here the last minidump. I really don't know what to do more, probably you can find something fishy in the logs.

The BIOS is the last version from ASUS website so they didn't worked to update it.

Also, Windows updates are all installed.

There are only two hard drives, one Kingston SSD 128GB, made specially for this ASUS laptop model and 1TB Samsung partitioned in two.

The charger is the original one from ASUS PA-1121-28: output: 120 Watt - 6,3A / 19V - input : 100-240V / 50-60 Hz

Thank you very much for helping me with this.

Regards,

Gabriel

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#7 usasma

Still visually handicapped (avatar is memory developed by my Dad

BSOD Kernel Dump Expert
25,089 posts
OFFLINE

Gender:Male
Location:Southeastern CT, USA
Local time:08:15 PM

Posted 01 December 2016 - 05:43 PM

wdfsd.sys is still present in the memory dump.

DId you uninstall it as I requested?

This memory dump blames nVidia video, but as the wdfsd.sys driver is still present, I have to wonder about that.

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Nov 30 10:38:28.844 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\113016-9859-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.447.amd64fre.rs1_release_inmarket.161102-0100
System Uptime:0 days 5:58:56.805
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiFdoHandleDevicePower+1e5 )
BugCheck 9F, {3, ffff8a0c0a5f9060, ffffd8015d1ba960, ffff8a0c0eff3010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff8a0c0a5f9060, Physical Device Object of the stack
Arg3: ffffd8015d1ba960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff8a0c0eff3010, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!DpiFdoHandleDevicePower
CPUID:        "Intel® Core™ i7-4720HQ CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
BIOS Version                  N551JX.207
BIOS Release Date             08/06/2015
Manufacturer                  ASUSTeK COMPUTER INC.
Product Name                  N551JX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Nov 30 10:38:28.844 2016 (UTC - 5:00)**************************
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
Netwbw02.sys                Sun Feb 22 06:00:57 2015 (54E9B6E9)
RtsPer.sys                  Wed May  6 03:22:09 2015 (5549C121)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
ibtusb.sys                  Mon Jul 13 19:32:22 2015 (55A44A86)
igdkmd64.sys                Fri Jul 17 20:27:57 2015 (55A99D8D)
RTKVHD64.sys                Tue Jul 28 08:38:18 2015 (55B777BA)
AsHIDSwitch64.sys           Tue Aug 18 04:45:30 2015 (55D2F0AA)
wdfsd.sys                   Mon May 16 15:42:44 2016 (573A22B4)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Wed Nov 16 19:26:04 2016 (582CF91C)

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.