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Win 10: Chrome extension(Search and New Tab by yahoo) can't remove


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#1 mrt29

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Posted 27 November 2016 - 05:40 PM

Hello All,
I have problem with only chrome name as Search and New Tab by yahoo. Already reset the chrome and delete the profiles still same keep came back. I already use before this website malwarebytes, superantispyware,hitman,zemana and adwcleaner. Can you help me with this extension for remove?

 

Attached File  Addition.txt   52.04KB   3 downloadsAttached File  FRST.txt   78.87KB   4 downloads



BC AdBot (Login to Remove)

 


#2 nasdaq

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Posted 28 November 2016 - 11:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM-x32 -> DefaultScope value is missing
Toolbar: HKLM-x32 - No Name - {8dcb7100-df86-4384-8842-8fa844297b3f} -  No File
CHR HKU\S-1-5-21-582768669-2634344074-3210959911-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [hcjjaajflhellmcfcecojihhmdbjmmlm] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gannpgaobkkhmpomoijebaigcapoeebl] - hxxps://clients2.google.com/service/update2/crx
Task: {0B24C556-4277-4558-892C-542E6DD35DE3} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {1A8BC40E-9C78-4C6F-A2F0-F77292AAE427} - System32\Tasks\{32501D1B-7F2A-4217-89A4-D4F5C2259E2A} => launchwinapp.exe hxxps://ui.skype.com/ui/0/7.30.0.105/en/go/help.faq.installer?LastError=1618
Task: {1C70FCDE-E5B0-4066-9E98-AFB4B4424915} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {31BCBC82-17D5-49D1-B079-152BD4166EA0} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {42E6812A-C59A-4E31-937B-5ED661C77518} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {5E324268-6C2D-48CA-80D2-23DEE449C0F8} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {6D4B8BD3-055D-4AB2-9286-C0317FDF04FC} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {923DA57F-2743-4498-9EE1-2415EA70D0C8} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {B49B5C34-21F0-4631-B7DC-94BEF959B617} - \OfficeSoftwareProtectionPlatform\SvcRestartTask -> No File <==== ATTENTION
Task: {BA1A2ACE-C0BC-4340-9DCA-70F4DDCFC76D} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {E85CE5A1-DB97-4662-A699-2FD85E4A0C76} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {F1CC7515-1DC2-4DCE-A9EE-7457775CC453} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {FC64764D-52D2-4CC8-8606-BFA30F9734DE} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
AlternateDataStreams: C:\Users\ALBATROS\Downloads\adwcleaner_6.030.exe:BDU [0]
AlternateDataStreams: C:\Users\ALBATROS\Downloads\FRST64.exe:BDU [0]

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en

Restart Chrome.
===

Please let me know what problem persists with this computer.
===

#3 mrt29

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Posted 28 November 2016 - 01:25 PM

Thank you nasdaq. I follow the every step and I will post results. Extension is not came back. Looks like problem is solved. Am I suppose the use anything else?

 

 Fix result of Farbar Recovery Scan Tool (x64) Version: 27-11-2016

Ran by ALBATROS (28-11-2016 13:09:49) Run:1
Running from C:\Users\ALBATROS\Downloads
Loaded Profiles: ALBATROS (Available Profiles: ALBATROS & Administrator & DefaultAppPool)
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start
 
CreateRestorePoint:
EmptyTemp:
CloseProcesses:
 
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM-x32 -> DefaultScope value is missing
Toolbar: HKLM-x32 - No Name - {8dcb7100-df86-4384-8842-8fa844297b3f} -  No File
CHR HKU\S-1-5-21-582768669-2634344074-3210959911-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [hcjjaajflhellmcfcecojihhmdbjmmlm] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [gannpgaobkkhmpomoijebaigcapoeebl] - hxxps://clients2.google.com/service/update2/crx
Task: {0B24C556-4277-4558-892C-542E6DD35DE3} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {1A8BC40E-9C78-4C6F-A2F0-F77292AAE427} - System32\Tasks\{32501D1B-7F2A-4217-89A4-D4F5C2259E2A} => launchwinapp.exe hxxps://ui.skype.com/ui/0/7.30.0.105/en/go/help.faq.installer?LastError=1618
Task: {1C70FCDE-E5B0-4066-9E98-AFB4B4424915} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {31BCBC82-17D5-49D1-B079-152BD4166EA0} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {42E6812A-C59A-4E31-937B-5ED661C77518} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {5E324268-6C2D-48CA-80D2-23DEE449C0F8} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {6D4B8BD3-055D-4AB2-9286-C0317FDF04FC} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {923DA57F-2743-4498-9EE1-2415EA70D0C8} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {B49B5C34-21F0-4631-B7DC-94BEF959B617} - \OfficeSoftwareProtectionPlatform\SvcRestartTask -> No File <==== ATTENTION
Task: {BA1A2ACE-C0BC-4340-9DCA-70F4DDCFC76D} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {E85CE5A1-DB97-4662-A699-2FD85E4A0C76} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {F1CC7515-1DC2-4DCE-A9EE-7457775CC453} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {FC64764D-52D2-4CC8-8606-BFA30F9734DE} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
AlternateDataStreams: C:\Users\ALBATROS\Downloads\adwcleaner_6.030.exe:BDU [0]
AlternateDataStreams: C:\Users\ALBATROS\Downloads\FRST64.exe:BDU [0]
 
End
*****************
 
Restore point was successfully created.
Processes closed successfully.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast" => key removed successfully
HKCR\CLSID\{472083B0-C522-11CF-8763-00608CC02F24} => key not found. 
"HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer" => key removed successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => value restored successfully
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar\\{8dcb7100-df86-4384-8842-8fa844297b3f} => value removed successfully
HKCR\Wow6432Node\CLSID\{8dcb7100-df86-4384-8842-8fa844297b3f} => key not found. 
"HKU\S-1-5-21-582768669-2634344074-3210959911-1000\SOFTWARE\Google\Chrome\Extensions\hcjjaajflhellmcfcecojihhmdbjmmlm" => key removed successfully
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\gannpgaobkkhmpomoijebaigcapoeebl" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{0B24C556-4277-4558-892C-542E6DD35DE3}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0B24C556-4277-4558-892C-542E6DD35DE3}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{1A8BC40E-9C78-4C6F-A2F0-F77292AAE427}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1A8BC40E-9C78-4C6F-A2F0-F77292AAE427}" => key removed successfully
C:\WINDOWS\System32\Tasks\{32501D1B-7F2A-4217-89A4-D4F5C2259E2A} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{32501D1B-7F2A-4217-89A4-D4F5C2259E2A}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{1C70FCDE-E5B0-4066-9E98-AFB4B4424915}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1C70FCDE-E5B0-4066-9E98-AFB4B4424915}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{31BCBC82-17D5-49D1-B079-152BD4166EA0}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{31BCBC82-17D5-49D1-B079-152BD4166EA0}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Logon-5d" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{42E6812A-C59A-4E31-937B-5ED661C77518}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{42E6812A-C59A-4E31-937B-5ED661C77518}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxcontent" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5E324268-6C2D-48CA-80D2-23DEE449C0F8}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5E324268-6C2D-48CA-80D2-23DEE449C0F8}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Time-5d" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{6D4B8BD3-055D-4AB2-9286-C0317FDF04FC}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{6D4B8BD3-055D-4AB2-9286-C0317FDF04FC}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{923DA57F-2743-4498-9EE1-2415EA70D0C8}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{923DA57F-2743-4498-9EE1-2415EA70D0C8}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{B49B5C34-21F0-4631-B7DC-94BEF959B617}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{B49B5C34-21F0-4631-B7DC-94BEF959B617}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\OfficeSoftwareProtectionPlatform\SvcRestartTask" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{BA1A2ACE-C0BC-4340-9DCA-70F4DDCFC76D}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BA1A2ACE-C0BC-4340-9DCA-70F4DDCFC76D}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfig" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{E85CE5A1-DB97-4662-A699-2FD85E4A0C76}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E85CE5A1-DB97-4662-A699-2FD85E4A0C76}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\launchtrayprocess" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F1CC7515-1DC2-4DCE-A9EE-7457775CC453}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F1CC7515-1DC2-4DCE-A9EE-7457775CC453}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{FC64764D-52D2-4CC8-8606-BFA30F9734DE}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{FC64764D-52D2-4CC8-8606-BFA30F9734DE}" => key removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d" => key removed successfully
C:\Users\ALBATROS\Downloads\adwcleaner_6.030.exe => ":BDU" ADS removed successfully.
C:\Users\ALBATROS\Downloads\FRST64.exe => ":BDU" ADS removed successfully.
 
=========== EmptyTemp: ==========
 
BITS transfer queue => 32768 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 16698668 B
Java, Flash, Steam htmlcache => 506 B
Windows/system/drivers => 12763940 B
Edge => 389 B
Chrome => 12500080 B
Firefox => 0 B
Opera => 0 B
 
Temp, IE cache, history, cookies, recent:
Default => 11847 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 49632 B
NetworkService => 235167512 B
ALBATROS => 2075656 B
Administrator => 84830 B
DefaultAppPool => 11847 B
 
RecycleBin => 0 B
EmptyTemp: => 266.5 MB temporary data Removed.
 
================================
 
 
The system needed a reboot.
 
==== End of Fixlog 13:10:33 ====


#4 nasdaq

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Posted 28 November 2016 - 01:49 PM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

#5 mrt29

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Posted 28 November 2016 - 02:10 PM

Thank you Nasdaq for help me out. Everything running well. Have a great day.






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