Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC is suddenly slooowwww


  • Please log in to reply
71 replies to this topic

#16 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 16 December 2016 - 02:24 AM

video driver reinstalled.  Let's see what happens.

 

Thanks for your help.



BC AdBot (Login to Remove)

 


#17 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 16 December 2016 - 02:42 AM

Let's ensure we caught the issues:

 

Verifier:
in an elevated (run as admin) CMD prompt:
VERIFIER /FLAGS 1 /ALL
Please reboot the computer.

Please upload any minidumps from subsequent crashes for analysis just as you did before.

Afterwards, when this is all over, go back to default settings by running:
VERIFIER /RESET

 

(Thanks to usasma for the can)



#18 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 21 December 2016 - 12:07 AM

No crashes in the last few days but the computer became very slow again in the last 24h.  Restarts took forever.  I don't know how long they took, because i couldn't wait that long. Performance has once again recovered somewhat so that i can do a few things.  Even now i cannot load a Chess app.  The app starts but hangs while loading and then terminates.  I really don't understand how it can go through these episodes of good and bad behavior.  



#19 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 21 December 2016 - 12:17 AM

Please download Farbar Service Scanner and run it on the computer with the issue.
Check "Include All Files" option.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



#20 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 21 December 2016 - 01:48 AM

I don't see a "Include All Files" Option.  Here are the options i see:

 

Internet Services (already checked)

Windows Firewall

System Restore

Security Center/Action Center

Windows Update

Windows Defender

Other Services



#21 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 21 December 2016 - 02:11 AM

Perhaps you wanted me to check every option.  I did that and ran FSS.  Here are the results.

 

Farbar Service Scanner Version: 27-01-2016
Ran by Brad (administrator) on 20-12-2016 at 23:08:28
Running from "C:\Users\Brad\Downloads"
Microsoft Windows 10 Home  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.
 
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#22 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 21 December 2016 - 02:46 AM

Sorry for the confusion. :P

Task Manager:
Open up Task Manager by right clicking on the Task Bar.
Then select the Processes tab.
Then select the "Show processes from all users" button (in the lower left)
Then select the View menu item, then select "Select columns"
In the Select columns window, place checkmarks next to I/O Reads and I/O Other.
Click OK to accept the changes.
Resize the Task Manager window so you can see the most of the columns.
Wait for the system to freeze/take up the resources.
Look at all of the columns to see if there's anything that looks excessively high - if so, let us know the Image name of the process.
NOTE: If the image name is svchost.exe - right click on it and select "Go to Service(s)" and let us know the Services that it highlights
NOTE 2: - System Idle Process is supposed to have high CPU readings - anything else with high CPU readings is an issue.

#23 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 21 December 2016 - 10:58 AM

My Processes tab must look different.  (They are quite a bit different in Windows 10 from previous versions.)  I have a list of Processes and the CPU, Memory, Disk, Network utilization of each process.  I can add additional fields (columns) but User is not one of them.  I don't see a an option to add "I/O Reads" or "I/O Other"

 

And i can sort by CPU, Memory, Disk, or Network utilization.  Which one are we most interested in?

 

I also have tabs for Performance, App history, Startup, Users, Details, Services



#24 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 21 December 2016 - 05:36 PM

Okay, search for high running processes and tell me which ones they are. :)



#25 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 31 December 2016 - 10:52 PM

I was away for a week.  Just came back and Outlook was hanging for several days by the look of it.  Force quit Outlook and the system was still very slow.  Rebooted and it took 20+ min to complete login.  But seems ok now.

 

When it was running ok:  CPU was at 4-5%; Memory was at 55-62%; Disk was at 0-6%

 

When I returned and the system was not working well:  CPU was at 9-11%;  Memory was at 63%; Disk at 10-13%.  

The top Memory users are:  Chrome, Chrome, Chrome, Svchost, MsMpEng

The top CPU users are:  dataserv.exe (3%); MsMpEng; Chrome, Chrome.   dataserv.exe belongs to my UPS system.



#26 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 01 January 2017 - 03:20 AM

Hmm... Does not seem like a big issue. From my experience, the longer uptime a computer has, the more RAM it tends to use; however, this is more typical to programs rather than the computer itself - but the concept still applies.

 

Attempt a reboot, please, and then tell me the resources after it has been booted for at least 10-15 minutes. :)



#27 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 04 January 2017 - 02:25 AM

Had two crashes recently.  Here are the minidmp files

https://drive.google.com/open?id=0B6VQhWM110SVSUNDRndHRkJDMzA

 

1. Stopcode:  Session has valid special pool on Exit

2. Stopcode:  DPC Watchdog violation

 

Thanks for your continued support.



#28 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 08 January 2017 - 02:03 AM

  1. Download and install updates and device drivers for your computer from Windows Update.
  2. Scan your computer for computer viruses.
  3. Check your hard disk for errors.

It may help to start by running these free hardware diagnostics: Hardware Diagnostics
Also, please run Driver Verifier according to these instructions: Driver Verifier Settings

 

Links are to usasma's website (thanks!)



#29 annebradsmith

annebradsmith
  • Topic Starter

  • Members
  • 60 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Temecula, CA
  • Local time:06:56 PM

Posted 10 January 2017 - 11:15 PM

Ran Windows Update.

Scanned for viruses with Windows Defender and Malwarebytes.  Nothing found.

Ran CHKDSK and found no problems.

 

I've added RAM in the last few days.  Went form 8 to 16GB.

 

Working on the next two items

 

What did you see in the minidmp files?



#30 Mishima

Mishima

  • Members
  • 338 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:08:56 PM

Posted 10 January 2017 - 11:49 PM

Okay... I will wait on the other info. As far as the minidump files... I can post the analysis, if necessary, but I think it's pointless, because it only revealed a couple of memory errors. The errors were caused by improper memory allocation and resources... which can be caused by bugs in programs, system run time too long (It's good to restart your PC every 3-5 days depending on use), or even viruses (which you've already scanned and confirmed).






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users