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PC is suddenly slooowwww


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#1 annebradsmith

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Posted 27 November 2016 - 03:17 PM

My desktop had been running fine until ~2 weeks ago.  Now its dreadfully slow (barely functional at times). 

 

HP Elite h8-1120.  i7-2600 processor. 64bit.  1TB HD is half full. 8GB Ram

Windows 10 Home  (Originally Windows 7)

AV is Norton 360

 

Everything is affected (slow).  Not just browsing.When it is bad, the system may take several minutes to respond to a mouse click

Restarts are taking too long. Logging in is taking forever and sometimes doesn't complete.  I just saw my first "gpsvc service failed the sign-in" error.  I don't take this as a specific sign-in problem but as a symptom of general system sluggishness.  If i try to run more than 2 applications at a time, then i am asking for trouble.

 

NOTE:  The same issue was posted on the Security forums.  We've completed the effort there with the conclusion that malware is not the problem.

 

I have not yet seen BSOD.  Just sluggishness, including some "Windows is not responding" errors.  

 

When the system gets really slow, a reboot may or may not make it temporarily better.  (often it seems to take 2-3 reboots)

 

I'm not aware of anything i did to make it slow two weeks ago.  I verified that no new programs have been loaded.

 

Typically, TaskMgr shows 35-50% utilization on Memory and everything else is very low.  

 

CHKDSK doesn't find any problems

Device Mgr doesn't show any problems

SFC didn't find any problems

Defrag is not needed

Norton full scan doesn't find anything remarkable.

Downloaded Speccy and all temperatures are ok.  (Note:  I could not install Speccy yesterday because of system issues.  Installation process just wouldn't start.)

And as reported earlier, a whole battery of anti-malware procedures didn't turn up anything.

 

Suggestions????  Is there a better forum?  All help is appreciated.

 

 

Thanks,

Brad



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#2 Mishima

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Posted 27 November 2016 - 05:32 PM

Hello there,
 
I recommend a full removal and reinstall of Norton 360 as a much needed troubleshooting step. This is an instruction I found that should work for you...
 
Remove Norton 360...
  • Please download SymNRT.exe to your desktop.
  • Make a note of your activation key.
  • Close all programs and double click on the tool.
  • Follow the on-screen instructions.
  • Restart the computer if asked.
  • Re-run the tool per steps 3-5.
  • Then delete the removal tool from your desktop.
  • Open the Program Files folder... Find and delete any folders with Norton in the name.
  • Before installing it again, note the system speed and overall operation.. let me know that info and then, after that, download and/or install a new Norton 360, set it up, and then let me know if this changes/improves things.


#3 annebradsmith

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Posted 27 November 2016 - 09:51 PM

Done with 1-8.  Thanks.

Two ReStarts were the fastest i've seen in a while.  You could be on to something. 

 

Note that application at the link you provided would not work for a 64-bit system but i found this and used it.

http://www.bleepingcomputer.com/download/norton-removal-tool/dl/48/



#4 Mishima

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Posted 27 November 2016 - 10:41 PM

Thanks for your diligence on that. I'm glad I know that now. :grinner:

 

Let me know how everything works, and we can see if there is anything to do next.



#5 annebradsmith

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Posted 01 December 2016 - 10:37 PM

The system is still looking healthy.  Should i bother to reinstall or should i invest in new AV software?  I think that my annual renewal is coming up anyway.



#6 Mishima

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Posted 02 December 2016 - 02:31 AM

It would not be a bad idea to find something lighter on the resources (performance) of the computer. I would advise something more lightweight.

In the meantime, if you are willing to not reinstall, then please use Windows Defender until you find a new antivirus. If you do not normally have problems with infections, then having a free antivirus would be a good idea. However, if you feel more secure with a premium antivirus or even internet security suite, then investing in a new one would be best.



#7 annebradsmith

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Posted 09 December 2016 - 08:35 PM

It's been another week.  I can now say that something is still wrong.  The system is 75% better after uninstalling Norton but its still having some problems.  It seems to be affected less often and recover quicker but it still goes through spurts where it hangs on everything.

 

Suggestions?


Edited by annebradsmith, 09 December 2016 - 08:56 PM.


#8 annebradsmith

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Posted 12 December 2016 - 10:47 PM

And the PC has restarted itself 1x each of the last 3 days.  I haven't seen any warnings or alarms.  I just see that i have to log in again .  After login, Chrome tells me that it wasn't shut down properly and Outlook has to verify data integrity.



#9 Mishima

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Posted 13 December 2016 - 10:03 AM

Okay, try to remove Norton software again, and let me know what occurs, good or bad afterward. :)



#10 annebradsmith

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Posted 14 December 2016 - 12:06 AM

I never re-installed Norton.

 

Just in case, here's the scan results form Minitoolbox:  

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Brad (administrator) on 13-12-2016 at 07:26:36
Running from "C:\Users\Brad\Downloads"
Microsoft Windows 10 Home  (X64)
Model: h8-1120 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service) (User: )
Description: Enumerating user sessions to generate filter pools failed.
 
 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
 
System errors:
=============
Error: (12/13/2016 07:24:22 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/13/2016 07:24:22 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/13/2016 07:24:20 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/13/2016 01:30:02 AM) (Source: BugCheck) (User: )
Description: 0x1000007e (0xffffffffc0000005, 0xfffff80febd815b0, 0xffffc380e6c9e738, 0xffffc380e6c9df60)C:\WINDOWS\Minidump\121316-31062-01.dmp871539c3-caea-4d13-9b6a-960da89d3299
 
Error: (12/13/2016 01:30:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:58:54 AM on ‎12/‎13/‎2016 was unexpected.
 
Error: (12/12/2016 07:39:54 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/12/2016 07:39:54 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/12/2016 07:39:54 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (12/11/2016 11:23:00 PM) (Source: Service Control Manager) (User: )
Description: The NetTcpActivator service depends on the NetTcpPortSharing service which failed to start because of the following error: 
%%1058 = The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
 
 
Error: (12/11/2016 11:22:51 PM) (Source: BugCheck) (User: )
Description: 0x1000007e (0xffffffffc0000005, 0xfffff809d80815b0, 0xffffe4000ad1e738, 0xffffe4000ad1df60)C:\WINDOWS\Minidump\121116-33265-01.dmpaead62b5-844b-479e-a1ba-92f957413459
 
 
Microsoft Office Sessions:
=========================
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
Error: (12/13/2016 07:23:58 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
(HRESULT : 0x80040210) (0x80040210)
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-12-12 20:20:53.351
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:34.541
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:34.503
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:34.456
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.554
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.552
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.549
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.356
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.353
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2016-12-11 11:14:28.282
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.010.20056 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (HKLM-x32\...\WTA-a1da3171-896a-4496-ae83-c33771d96a4d) (Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{F2871C89-C8A5-42EE-8D45-0F02506385A6}) (Version: 5.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{9BC93467-75D1-4AA4-BD58-D9C51D88DFAB}) (Version: 5.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
ArcSoft VideoImpression 1.6FP (HKLM-x32\...\ArcSoft VideoImpression 16FP) (Version:  - )
ASAP Utilities (HKLM-x32\...\ASAP Utilities_is1) (Version: 4.2.3 - Bastien Mensink - A Must in Every Office BV)
AuthenTec TrueAPI (HKLM\...\{054EF02F-95D8-48F4-9EEB-2F9CE3072ED8}) (Version: 1.3.0.144 - AuthenTec, Inc.) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled 3 (HKLM-x32\...\WTA-ec383134-e973-463e-9b66-ef7f0e293953) (Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{1E03DB52-D5CB-4338-A338-E526DD4D4DB1}) (Version: 7.0.610.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WTA-68e3c9dc-fbe7-455d-bfb8-d898ef2dfff1) (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (HKLM-x32\...\WTA-fe70da9e-5d9d-4509-9753-e3c8f1820304) (Version: 2.2.0.97 - WildTangent) Hidden
Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)
Bluetooth by hp (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.8200 - Broadcom Corporation)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Bounce Symphony (HKLM-x32\...\WTA-40cfd33c-9e99-40aa-9605-a1195fe69e38) (Version: 2.2.0.97 - WildTangent) Hidden
Cake Mania (HKLM-x32\...\WTA-6322329d-b5d0-4db1-a800-a3b220d2ede2) (Version: 2.2.0.95 - WildTangent) Hidden
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.7.2.11 - Canon Inc.)
Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.3.9 - Canon Inc.)
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.4.0.7 - Canon Inc.)
Canon Utilities CameraWindow DC 8 (HKLM-x32\...\CameraWindowDC8) (Version: 8.1.0.11 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 7.3.0.5 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.5.1.15 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.3.0.4 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.22 - Piriform)
CDDRV_Installer (HKLM\...\{0C826C5B-B131-423A-A229-C71B3CACCD6A}) (Version: 4.60 - Logitech) Hidden
Chronicles of Albian (HKLM-x32\...\WTA-036710c5-48ba-4163-93df-6f0bceea4dd5) (Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-a2e87e4a-3e05-4e8c-9657-7db6f04fc326) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.1.10049.0 - Cisco Consumer Products LLC)
Cradle of Rome 2 (HKLM-x32\...\WTA-53b5afbb-adaf-4568-b15a-8d831c1eb9ad) (Version: 2.2.0.95 - WildTangent) Hidden
Creative MediaSource 5 (HKLM-x32\...\{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}) (Version: 5.26 - Creative Technology Limited)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DebugMode Wink (HKLM-x32\...\DebugMode Wink) (Version:  - )
DVD Architect Studio 5.0 (HKLM-x32\...\{43BA93F0-B496-11E0-BCDF-005056C00008}) (Version: 5.0.150 - Sony)
erLT (HKLM-x32\...\{A498D9EB-927B-459B-85D6-DD6EF8C2C564}) (Version: 1.20.0137 - Logitech, Inc.) Hidden
Excel Compare 2.4 (HKLM-x32\...\Excel Compare_is1) (Version:  - Formula Software, Inc.)
Farm Frenzy (HKLM-x32\...\WTA-27e21a9b-d926-4789-8a17-5e76ab1ad948) (Version: 2.2.0.95 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-bec017bc-1c11-4313-927e-6c10e8956a1b) (Version: 2.2.0.97 - WildTangent) Hidden
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
FinePixViewer Resource (HKLM-x32\...\{B44529FF-501E-47CD-A06D-223C161BE058}) (Version: 1.2 - FUJIFILM Corporation)
FinePixViewer Ver.5.5 (HKLM-x32\...\{24ED4D80-8294-11D5-96CD-0040266301AD}) (Version: 5.5 - FUJIFILM Corporation)
FinePixViewer YTUPL (HKLM-x32\...\{65EB09A3-993B-401E-8936-C9708CBFAB26}) (Version: 1.0 - FUJIFILM Corporation)
FUJIFILM USB Driver (HKLM-x32\...\{5490882C-6961-11D5-BAE5-00E0188E010B}) (Version:  - )
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{CCB71FF8-DE82-469C-8641-44378F4443EB}) (Version: 2.5.4 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-7633d591-3353-4cc4-903b-3a2c4b0439fe) (Version: 2.2.0.95 - WildTangent) Hidden
H&R Block California 2014 (HKLM-x32\...\{3DEC6F75-77F4-4C6C-BD0B-A74C92CFD548}) (Version: 1.14.5101 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2014 (HKLM-x32\...\{BDA77C08-60A6-4AAB-B5A9-849ECF399A49}) (Version: 14.05.7401 - HRB Technology, LLC.)
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
HP ENVY 7640 series Basic Device Software (HKLM\...\{E8FB8015-34B1-408F-9481-42DD10F12A3F}) (Version: 40.2.1073.65539 - HP Inc.)
HP ENVY 7640 series Help (HKLM-x32\...\{5845A5C9-AA03-4D91-9793-1A2563CE0129}) (Version: 34.0.0 - Hewlett Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
HP LinkUp (HKLM-x32\...\{DB3147AB-4024-4773-8EC0-A1FE5B44933D}) (Version: 2.01.028 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0 - Hewlett-Packard Company)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP Setup (HKLM-x32\...\{D35B72B6-F0E4-462B-BDEB-E08032B3B681}) (Version: 8.7.4747.3786 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13880.3792 - Hewlett-Packard Company)
HP SimplePass PE 2011 (HKLM-x32\...\{4741965C-AFD0-4D00-81D1-1039F96D4DC3}) (Version: 5.3.0.273 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.3.34.7 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.5.32.37 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.9.0.0 - Hewlett-Packard)
HPDiagnosticCoreDll (HKLM-x32\...\{9262B08F-E183-4FED-A2BD-23FF1A84EB79}) (Version: 1.0.15.0 - Hewlett Packard)
iCloud (HKLM\...\{29AAC3D3-23FC-496D-8266-0E3833686758}) (Version: 6.0.2.10 - Apple Inc.)
iCopy (HKLM-x32\...\iCopy) (Version: 1.49 - Matteo Rossi)
IHA_MessageCenter (HKLM-x32\...\{834265C4-CDF4-44D3-BD24-31531617EFB8}) (Version: 1.8.70 - Verizon)
ImageMixer 3 SE Ver.6 Transfer Utility (HKLM-x32\...\{3A2AD071-AABD-4712-A43E-11D06BAA661D}) (Version: 6.00.017 - PIXELA)
ImageMixer 3 SE Ver.6 Video Tools (HKLM-x32\...\{62CA119E-C5A7-42FC-85E8-4B55AA9E4072}) (Version: 6.00.018 - PIXELA)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.6.0 - LIGHTNING UK!)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{554C62C7-E6BB-40F1-892B-F0AE02D3C135}) (Version: 12.5.3.17 - Apple Inc.)
Japanese Fonts Support For Adobe Reader X (HKLM-x32\...\{AC76BA86-7AD7-5760-0000-A00000000003}) (Version: 10.0.0 - Adobe Systems Incorporated)
Jasc Paint Shop Photo Album 5 (HKLM-x32\...\{24960CD0-661D-4957-9D5F-D2905A30EDB1}) (Version: 5.0.1 - Jasc Software, Inc.)
Jasc Paint Shop Pro Studio (HKLM-x32\...\{78C496B9-5A6B-4692-8C2E-AFFFC34E4961}) (Version: 1.00.0000 - Jasc Software Inc)
Jasc Paint Shop Pro Studio Additional Content (HKLM-x32\...\Jasc Paint Shop Pro Studio Additional Content) (Version:  - )
Java 8 Update 111 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180111F0}) (Version: 8.0.1110.14 - Oracle Corporation)
Java 8 Update 112 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180112F0}) (Version: 8.0.1120.15 - Oracle Corporation)
Jewel Quest: The Sleepless Star - Collector's Edition (HKLM-x32\...\WTA-d4fc14f5-3e3c-4ee3-a6b1-3186fab0f33c) (Version: 2.2.0.95 - WildTangent) Hidden
JGoodies JDiskReport 1.3.2 (HKLM-x32\...\JDiskReport 1.3.2) (Version: 1.3.2 (2009-12-18 11:57:44) - JGoodies Karsten Lentzsch)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KhalInstallWrapper (HKLM\...\{F3F18612-7B5D-4C05-86C9-AB50F6F71727}) (Version: 2.00.0000 - Logitech) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
Korean Fonts Support For Adobe Reader X (HKLM-x32\...\{AC76BA86-7AD7-5670-0000-A00000000003}) (Version: 10.0.0 - Adobe Systems Incorporated)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3925 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3925 - CyberLink Corp.)
LG Verizon United Drivers (HKLM-x32\...\{C6A4A9B1-D8AC-46E4-B143-72FE9B8173A3}) (Version: 2.5.0 - LG Electronics)
Logitech SetPoint (HKLM-x32\...\{F29B21BD-CAA6-445F-8EF7-A7E2B9D8B14E}) (Version: 4.80 - Logitech)
Mah Jong Medley (HKLM-x32\...\WTA-348bd4be-df5f-4ebb-9c00-05f87d13132d) (Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MediaFACE (HKCU\...\InstallShield_{70A3C0E1-1953-4A95-9C66-99FDCDD5E357}) (Version: 5.0 - Fellowes)
MediaFACE (HKLM-x32\...\{70A3C0E1-1953-4A95-9C66-99FDCDD5E357}) (Version: 5.0 - Fellowes) Hidden
MediaFACE 4.0 (HKLM-x32\...\InstallShield_{7F581D1D-C9A7-4C77-B88A-27537173CEDF}) (Version: 4.0 - Fellowes)
MediaFACE 4.0 Business Image Library (HKLM-x32\...\{FED4E1E2-9E19-44FE-8265-E4AAE03EBC80}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Business Image Library (HKLM-x32\...\InstallShield_{FED4E1E2-9E19-44FE-8265-E4AAE03EBC80}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 General Image Library (HKLM-x32\...\{268D18A2-4539-4530-8192-F13EDD876FFC}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 General Image Library (HKLM-x32\...\InstallShield_{268D18A2-4539-4530-8192-F13EDD876FFC}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Lifestyle Image Library (HKLM-x32\...\{9AD92782-CAC6-48DF-A060-BFD6FE7689E7}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Lifestyle Image Library (HKLM-x32\...\InstallShield_{9AD92782-CAC6-48DF-A060-BFD6FE7689E7}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Music Image Library (HKLM-x32\...\{8739235F-201D-449C-A03F-277A85F0FE1E}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Music Image Library (HKLM-x32\...\InstallShield_{8739235F-201D-449C-A03F-277A85F0FE1E}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Special Occasion Image Library (HKLM-x32\...\{DA84434F-25B6-4716-A390-AC678FB6516D}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Special Occasion Image Library (HKLM-x32\...\InstallShield_{DA84434F-25B6-4716-A390-AC678FB6516D}) (Version: 4.00.0000 - Fellowes)
MediaFACE 4.0 Spiritual Image Library (HKLM-x32\...\{1DA6AB38-2876-4AE4-8236-24C2CF66601B}) (Version: 4.00.0000 - Fellowes) Hidden
MediaFACE 4.0 Spiritual Image Library (HKLM-x32\...\InstallShield_{1DA6AB38-2876-4AE4-8236-24C2CF66601B}) (Version: 4.00.0000 - Fellowes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Live Meeting 2007 (HKLM-x32\...\{EF3DC20D-850A-4A1F-9DE4-BA1597E08844}) (Version: 8.0.6362.239 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6720.1207 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Minitab 15 English (HKLM-x32\...\{BF44976C-9F29-4C54-AA5F-97DD9D929434}) (Version: 15.1.30 - Minitab, Inc)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mumble 1.2.5 (HKLM-x32\...\{C7BC557D-8C8B-4F5F-83AB-D20C58CF4575}) (Version: 1.2.5 - Thorvald Natvig)
MWSnap 3 (HKLM-x32\...\MWSnap 3) (Version: 3.0.0.74 - Mirek Wojtowicz)
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-83b36530-3d35-4728-8945-b29724a971ad) (Version: 2.2.0.97 - WildTangent) Hidden
Namco All-Stars: PAC-MAN (HKLM-x32\...\WTA-7d20263a-cac5-4937-958c-9dad59a0a3db) (Version: 2.2.0.95 - WildTangent) Hidden
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.8.3 - Nikon)
NVIDIA 3D Vision Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 353.82 - NVIDIA Corporation)
NVIDIA Graphics Driver 353.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.10.0514 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.10.0514 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.54 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WTA-2d79c1ce-3c81-474d-9171-67e9b4be90cb) (Version: 2.2.0.95 - WildTangent) Hidden
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.16 - Nikon)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-918d705d-1b7a-4559-9f67-62b03958d489) (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-0641d8e5-bffa-4d4d-850c-806a1f0cbab4) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-5dd3d6f3-8543-48d0-84f8-1b6c8df6987b) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-a9f16d8f-8cbf-4197-8d7e-31f8fb7ffe35) (Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5331 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5331 - CyberLink Corp.)
PowerChute Personal Edition 3.0.2 (HKLM-x32\...\{8ED262EE-FC73-47A9-BB86-D92223246881}) (Version: 3.0.2 - Schneider Electric)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-132318649765}) (Version: 5.10.1217.0 -  NewspaperDirect Inc.)
PrimoPDF (HKLM-x32\...\PrimoPDF4.1.0.9) (Version: 4.1.0.9 - activePDF)
Product Improvement Study for HP ENVY 7640 series (HKLM\...\{E38E9F3F-2825-4398-8E5E-6314B3066866}) (Version: 40.2.1073.65539 - HP Inc.)
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.9.3 - Intuit)
Quicken 2017 (HKLM-x32\...\{E5AE4F66-CDA1-432A-A69E-C685D454ABDA}) (Version: 26.1.3.4 - Quicken)
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6662 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4320 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.103 - RoxioNow)
Seagate Dashboard (HKLM-x32\...\{EA266F00-A8E7-43A0-8DED-FBFE3F076934}) (Version: 4.4.11.0 - Seagate)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Slingo Supreme (HKLM-x32\...\WTA-55126440-5e20-4edd-83e0-ecb8b25d72c1) (Version: 2.2.0.97 - WildTangent) Hidden
Snapshots (HKLM-x32\...\Snapshots) (Version:  - )
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.6 - Sophos Limited)
Sound Forge Audio Studio 10.0 (HKLM-x32\...\{0A013EA1-A1D3-11E0-8DCF-005056C00008}) (Version: 10.0.176 - Sony)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
TurboTax 2010 (HKLM-x32\...\TurboTax 2010) (Version:  - Intuit, Inc)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version:  - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2015 (HKLM-x32\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
Uninstall Dual Mode Camera (26062) (HKLM-x32\...\26062_2010_0926_0752_is1) (Version:  - )
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Vacation Quest - The Hawaiian Islands (HKLM-x32\...\WTA-b2dcd6ba-ebe8-4e68-9e83-72d8921e9e43) (Version: 2.2.0.97 - WildTangent) Hidden
Vegas Movie Studio HD Platinum 11.0 (HKLM-x32\...\{7E734C70-7F67-11E1-82AA-F04DA23A5C58}) (Version: 11.0.322 - Sony)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Verizon Download Manager (HKLM-x32\...\{A0760C09-B1F8-4620-9668-F361098981E6}) (Version: 25 - SupportSoft)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.8.3 - Nikon)
VIP Access SDK (1.0.1.4)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.4 - Symantec Inc.)
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-e1d8befb-ae95-4546-a408-1668dff56f33) (Version: 2.2.0.97 - WildTangent) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.36 - WildTangent) Hidden
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinZip 12.1 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B8}) (Version: 12.1.8519 - WinZip Computing, S.L. )
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zuma Deluxe (HKLM-x32\...\WTA-962dd088-39cc-47f1-8976-76459d744797) (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 37%
Total physical RAM: 8174.52 MB
Available physical RAM: 5145.24 MB
Total Virtual: 9966.52 MB
Available Virtual: 6414.25 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:918.73 GB) (Free:442.79 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.24 GB) (Free:1.49 GB) NTFS
8 Drive k: (Seagate Backup Plus Drive) (Fixed) (Total:3725.9 GB) (Free:2740.56 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HP-ELITE
 
Administrator            Brad                     DefaultAccount           
Guest                    
 
========================= Minidump Files ==================================
 
C:\WINDOWS\Minidump\100216-65406-01.dmp
C:\WINDOWS\Minidump\120916-34828-01.dmp
C:\WINDOWS\Minidump\121116-32640-01.dmp
C:\WINDOWS\Minidump\121116-33265-01.dmp
C:\WINDOWS\Minidump\121316-31062-01.dmp
========================= Restore Points ==================================
 
28-11-2016 02:50:23 Removed Norton Online Backup
06-12-2016 08:38:34 Scheduled Checkpoint
10-12-2016 02:08:52 Windows Update
13-12-2016 05:11:39 Windows Modules Installer
 
**** End of log ****

Edited by annebradsmith, 14 December 2016 - 12:07 AM.


#11 Mishima

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Posted 14 December 2016 - 03:26 AM

Error: (12/11/2016 11:22:51 PM) (Source: BugCheck) (User: )
Description: 0x1000007e (0xffffffffc0000005, 0xfffff809d80815b0, 0xffffe4000ad1e738, 0xffffe4000ad1df60)C:\WINDOWS\Minidump\121116-33265-01.dmpaead62b5-844b-479e-a1ba-92f957413459
 
C:\WINDOWS\Minidump\100216-65406-01.dmp
C:\WINDOWS\Minidump\120916-34828-01.dmp
C:\WINDOWS\Minidump\121116-32640-01.dmp
C:\WINDOWS\Minidump\121116-33265-01.dmp
C:\WINDOWS\Minidump\121316-31062-01.dmp

 
Upload Dump Files: (usasma's tutorial)
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

Edited by Kakuzu, 14 December 2016 - 03:27 AM.


#12 annebradsmith

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Posted 15 December 2016 - 12:02 PM

The system is not recognizing zip files but i think that i was able to get the Minidmp files zipped up nevertheless

https://drive.google.com/open?id=0B6VQhWM110SVaDZwOU83TEdwTkE

 

Here are the .dmp files (excluding Minidmp files and MEMORY.DMP)

https://drive.google.com/open?id=0B6VQhWM110SVNlp3Rkd4Y010Nkk

 

I did not find any .hdmp or .mdmp files.

 

Auto-restart disabled per the carrona link.  Everything else was already set up per the instructions there.


Edited by annebradsmith, 15 December 2016 - 12:09 PM.


#13 Mishima

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Posted 15 December 2016 - 01:19 PM

Thank you. I will analyze your logs... Be back shortly.



#14 Mishima

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Posted 15 December 2016 - 01:29 PM

Okay, from what I saw (not an advanced analysis), you have issues with your video card drivers...

 

The driver file giving trouble is an NVIDIA file: nvddmkm.sys - you've had four similar crashes over the past five days.

 

Here is what is best to do: Reinstall the NVIDIA graphics driver.

 

If you are not sure how to do this, please either tell me what video card you have or do the following please:

 

Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the Add Reply button. Right-click in the empty space of the Reply box and click Paste. Then, click Send below the Reply box. (Thanks to members of this forum for this can)



#15 annebradsmith

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Posted 16 December 2016 - 01:25 AM

I already had speccy so that was easy.

 

http://speccy.piriform.com/results/q6lJ2gJSvI0l4m5T35NqomC

 

i will try to uninstall and re-install the video driver next.






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