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BSOD on new (two weeks only) Carbon X1 running Windows 7


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#1 iaco2016

iaco2016

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Posted 27 November 2016 - 12:37 PM

Before I send the machine back to Lenovo, thought I would try everything possible...

 

BSOD happens pretty much randomly, when I am copying files, or when I am browsing, or using Office.

 

I have run all the updates of Windows 7, and it still happens

 

Matt

Attached Files


Edited by iaco2016, 27 November 2016 - 12:38 PM.


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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 28 November 2016 - 07:23 PM

Only 305 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 8 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

If all the hardware diagnostics pass, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sun Nov 27 11:49:23.706 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112716-8143-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
System Uptime:1 days 10:35:06.173
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by :mfehidk.sys ( mfehidk+6d8a8 )
BugCheck C5, {8, 2, 1, fffff800037a8157}
BugCheck Info: DRIVER_CORRUPTED_EXPOOL (c5)
Arguments:
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800037a8157, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: X64_0xC5_2_mfehidk+6d8a8
CPUID:        "Intel® Core™ i7-6600U CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2808
 
Processor may be overclocked!
Expected Frequency:   2600
Actual Frequency:     2808
Overclock Ratio:      1.08
 
  BIOS Version                  N1FET44W (1.18 )
  BIOS Release Date             09/01/2016
  Manufacturer                  LENOVO
  Product Name                  20FBCTO1WW
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 24 23:36:33.986 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112416-16551-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
System Uptime:2 days 22:59:39.156
Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+222f9 )
BugCheck A, {4abce000, 2, 0, fffff800036d92a8}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 000000004abce000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800036d92a8, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: X64_0xA_dxgmms1!VidMmInterface+222f9
CPUID:        "Intel® Core™ i7-6600U CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2808
 
Processor may be overclocked!
Expected Frequency:   2600
Actual Frequency:     2808
Overclock Ratio:      1.08
 
  BIOS Version                  N1FET44W (1.18 )
  BIOS Release Date             09/01/2016
  Manufacturer                  LENOVO
  Product Name                  20FBCTO1WW
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 21 22:40:49.832 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\112116-8112-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 9:49:52.002
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :fileinfo.sys ( fileinfo!FIStreamCleanup+b3 )
BugCheck C2, {7, 109b, 0, fffff8a00ef9e010}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, Pool tag value from the pool header
Arg3: 0000000000000000, Contents of the first 4 bytes of the pool header
Arg4: fffff8a00ef9e010, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xc2_7_fileinfo!FIStreamCleanup+b3
CPUID:        "Intel® Core™ i7-6600U CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2808
 
Processor may be overclocked!
Expected Frequency:   2600
Actual Frequency:     2808
Overclock Ratio:      1.08
 
  BIOS Version                  N1FET44W (1.18 )
  BIOS Release Date             09/01/2016
  Manufacturer                  LENOVO
  Product Name                  20FBCTO1WW
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Nov 27 11:49:23.706 2016 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
DzHDD64.sys                 Mon Oct 24 06:10:13 2011 (4EA53985)
psadd.sys                   Mon Dec 26 20:09:28 2011 (4EF91AC8)
Tppwr64v.sys                Wed Apr 17 08:14:17 2013 (516E9219)
btmhsf.sys                  Thu Nov 20 07:12:24 2014 (546DDAA8)
btmaux.sys                  Wed Apr  1 07:19:36 2015 (551BD448)
RtsPer.sys                  Fri May 29 02:32:34 2015 (55680802)
iusb3hub.sys                Mon Jun 15 09:54:03 2015 (557ED8FB)
iusb3xhc.sys                Mon Jun 15 09:54:05 2015 (557ED8FD)
ibtusb.sys                  Tue Jun 16 20:04:09 2015 (5580B979)
iaStorA.sys                 Tue Aug 18 08:18:59 2015 (55D322B3)
iaStorF.sys                 Tue Aug 18 08:19:11 2015 (55D322BF)
ApsHM64.sys                 Thu Aug 20 08:48:20 2015 (55D5CC94)
Apsx64.sys                  Thu Aug 20 08:51:09 2015 (55D5CD3D)
TeeDriverx64.sys            Mon Aug 31 15:48:40 2015 (55E4AF98)
HID_PCI.sys                 Sun Oct 25 03:41:07 2015 (562C8793)
ISH_BusDriver.sys           Tue Oct 27 10:24:14 2015 (562F890E)
ISH.sys                     Sun Nov  1 09:22:06 2015 (5636200E)
SynTP.sys                   Thu Nov 19 15:19:09 2015 (564E2EBD)
Smb_driver_Intel.sys        Thu Nov 19 15:19:40 2015 (564E2EDC)
CHDRT64.sys                 Tue Nov 24 05:28:11 2015 (56543BBB)
e1d62x64.sys                Tue Nov 24 14:09:03 2015 (5654B5CF)
mfencbdc.sys                Thu Jan 28 16:19:02 2016 (56AA85C6)
mfehidk.sys                 Fri Apr 22 11:57:19 2016 (571A49DF)
mfewfpk.sys                 Fri Apr 22 11:57:37 2016 (571A49F1)
mfeavfk.sys                 Fri Apr 22 11:59:02 2016 (571A4A46)
mfefirek.sys                Fri Apr 22 12:00:07 2016 (571A4A87)
cfwids.sys                  Fri Apr 22 12:00:39 2016 (571A4AA7)
mfeaack.sys                 Fri Apr 22 12:03:01 2016 (571A4B35)
SPUVCbv64.sys               Mon Apr 25 02:47:22 2016 (571DBD7A)
sgx_driver.sys              Fri May  6 02:09:46 2016 (572C352A)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
SynaSmi.sys                 Tue May 10 05:19:40 2016 (5731A7AC)
wdfsd.sys                   Mon May 16 15:42:44 2016 (573A22B4)
igdkmd64.sys                Mon Jun 13 13:27:48 2016 (575EED14)
Netwsw04.sys                Mon Aug 22 07:45:26 2016 (57BAE5D6)
ibmpmdrv.sys                Fri Oct 28 01:55:42 2016 (5812E85E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 24 23:36:33.986 2016 (UTC - 5:00)**************************
e1d62x64.sys                Thu Aug 13 05:05:40 2015 (55CC5DE4)
ibmpmdrv.sys                Mon Aug 17 05:13:19 2015 (55D1A5AF)
IntcDAud.sys                Mon Oct  5 07:52:13 2015 (5612646D)
igdkmd64.sys                Wed Oct 28 20:18:26 2015 (563165D2)
Netwsw04.sys                Mon Apr  4 11:51:54 2016 (57028D9A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 16 22:30:39.336 2016 (UTC - 5:00)**************************
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Nov 12 11:34:43.073 2016 (UTC - 5:00)**************************
mfehidk.sys                 Fri Mar  4 19:53:33 2016 (56DA2E0D)
mfewfpk.sys                 Fri Mar  4 19:54:01 2016 (56DA2E29)
mfeavfk.sys                 Fri Mar  4 19:55:31 2016 (56DA2E83)
mfefirek.sys                Fri Mar  4 19:57:13 2016 (56DA2EE9)
cfwids.sys                  Fri Mar  4 19:57:46 2016 (56DA2F0A)
mfeaack.sys                 Fri Mar  4 20:00:03 2016 (56DA2F93)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=DzHDD64.sys
http://www.carrona.org/drivers/driver.php?id=psadd.sys
http://www.carrona.org/drivers/driver.php?id=Tppwr64v.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=ApsHM64.sys
http://www.carrona.org/drivers/driver.php?id=Apsx64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
HID_PCI.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ISH_BusDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ISH.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
SPUVCbv64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
sgx_driver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
SynaSmi.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=wdfsd.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
Netwsw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
Netwsw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 iaco2016

iaco2016
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Posted 28 November 2016 - 09:07 PM

Thanks a lot. Looks like a lot of crap for a computer that was shipped as new only two weeks ago. I suppose I will send it back to Lenovo, and start from scratch with a new machine.

 

iaco2016


Edited by iaco2016, 28 November 2016 - 09:08 PM.





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